1. Introducing ONYX Professional Services

2. We hear customers asking for professional assistance in their shop.
Customers frequently call into support wanting help to improve their workflow or color output.
These tasks are not always simple to solve over the phone and often require an on-site visit to fully understand and solve their situation.
We know this is a service you can and most likely already provide but resources might be a concern.
Let ONYX help!
Target for 2014
What we did right
Grimco quote
Franchise involvement
Fastsigns:
Americas (Grimco, Advantage Sign)
Saudi Arabia
EMEA (Art Systems)
Asia (Spandex.AU; NeoPost), AniTech, Celmac)
How WE will get there
Are we doing the right things? Audience feedback!!

3. How can ONYX help you?
Be viewed as the hero by sending in the software expert
Specially trained ONYX personnel will go on- site with your customer on your behalf
We can even come assist you at an open house or training event.
It’s simple, sell ONYX Professional Services
You get a fixed discount and ONYX does all the rest.
We will even provide you customer feedback for your follow-up.

4. What are ONYX customers saying about our consultants?
“We are nothing short of fully impressed by the ONYX consultant’s knowledge, approach, and problem solving ability to meet our training needs.  He not only explained the how but more importantly the why in calibrating our machines for quality color management, setting up quick set templates and explaining the capabilities of the ONYX software. We made the right decision investing in ONYX 11.”
The Team at Sleek
Regina, Canada

5. Introducing ONYX Professional Services
ONYX consultants in are ready to go on-site with your customer for
2+ days to deliver any mix of these solutions:
Installation & Workflow Assessment
Color Profiling Services
Color Management Training
Software Training
Advanced Custom Training
Some customers might need just a little bit of assistance
ONYX has a 2-hour web-based, cost-effective solution
Consultant focuses on their specific needs
Can serve as a prelude to an on-site visit

6. Installation and Workflow Assessment
ONYX consultants have extensive industry knowledge and can help your customer implement an optimal production workflow.
The consultant will make recommendations to improve the productivity.
Maximize the operator’s knowledge through confidence in the workflow, helping reduce downtime.
Pre-trip Assessment
Evaluation of your existing systems and tools
Receive recommendations for improvements in your current workflow
Install and Configure
Installation of ONYX software
Configuration of printers and other devices
Set-up of workflow modules and stations
Basic Software Usage
Basic printing workflow
Basic cut workflow
ONYX file management
Color Management basics
This is what an installation/workflow on-site looks like.
SKU and pricing that allows for channel involvement and keeps ONYX profitable

7. Color Profiling Services
ONYX consultant will build custom media profiles for your customer
Build Custom Profiles
Evaluate your color and identify which ICC profiles need to be created
Create custom ICC profiles for your media on your printer
Provide the staff a basic knowledge to profile on their own afterwards
This is what an installation/workflow on-site looks like.
SKU and pricing that allows for channel involvement and keeps ONYX profitable

8. Software Training
Your customer can reduce downtime by developing effective problem solving skills, develop speed, efficiency, and maximize their operator’s knowledge by gaining confidence in the workflow.
While this training is focused on ONYX software; the concepts taught are relevant to the understanding of RIP software and how it is used throughout the industry.
Basic Software Usage
Software training for Production Operators
Basic Printing Workflow
Basic Cut Workflow
Effective File Management for maximum production
Color Training
Gain an understanding of ICC profiles and why they matter
Use recalibration to get consistent results
Maximize your color with ONYX
This is what an installation/workflow on-site looks like.
SKU and pricing that allows for channel involvement and keeps ONYX profitable

9. Color Management Training
Working knowledge of how to utilize the ONYX software for color management and profiling
Teach the staff how to build custom profiles and use the tools to get the right color, the first time
Color Management
Learn to use color management in your workflow ensuring predictable output
Gain an understanding of ICC profiles and why they matter
Use recalibration to get consistent results
Maximize your color with ONYX
How to Profile
Learn to create custom ICC profiles
Understand how to use a color device
Overcome challenges of profiling difficult media
Learn to use ONYX Media Manager
This is what an installation/workflow on-site looks like.
SKU and pricing that allows for channel involvement and keeps ONYX profitable

10. Advanced Custom Training
Some customers might need just a little bit of assistance
ONYX has a web-based, cost-effective solution
Consultant focuses on their specific needs
Can serve as a prelude to an on-site visit
Your Topics
Customized to what you need to know, right now.
Work directly with an ONYX consultant
Up to 10 participants
2-hours in length
SKU and pricing that allows for channel involvement and keeps ONYX profitable

11. Marketing and Launch Collateral
New Professional Services brochures
Customizable sale sheet with comprehensive information
Itemized listing of what the end-user can expect
Article in The Big Picture (Jan/Feb 2014)
Press Release
Banner Advertisements
Supplemental price list
New ONYX Training website landing page on corporate site
These tools are all available on the ONYX Partner Portal at: You must be signed into myonyx to view the partner portal.

12. What do you order? TR-ONTRAIN2 2-Day Advanced On-Site $/€4,500
TR-ONTRAIN1 1-Day Add-On Advanced On-Site $/€1,400
Minimum purchase for on-site is 2 days, which includes travel expenses.
Additional days can be purchased at the 1-Day rate.
21 day advance reservation required to avoid a 10% upcharge for travel.
Resellers will receive a fixed discount of $/€500 for each 2-day on-site session sold.

13. How does it work?
Place an order for the Professional Services off the Price List
Along with the invoice, provide ONYX with the end-user contact information. There is a 21-day advance notice to avoid a 10% upcharge.
ONYX consultant will contact the end-user to determine what services they need and schedule the visit.
ONYX will inform you of the scheduled date so you are always in the loop with your customer.
Following the on-site, the ONYX consultant will provide you with any feedback received from the end-user.

14. In Closing
Send in the ‘software experts’ to help your customer without having to deplete your resources.
Hire an ONYX consultant to conduct training at your upcoming event.
Easy to order with a simple part number.
All you have to do is take an order.