1. Imani Wimberly Hall Director Texas Christian University
KCE It’s as easy as 123
Imani Wimberly
Hall Director
Texas Christian University

2. The Basics What does it stand for? What does it mean?
Knowing, Connecting, Empowering
What does it mean?
We care about our residents and build relationships with residents
How is it enacted?
Survey by hands

3. Knowing
How do we express our knowledge of others on a day to day basis?
Oxford defines knowing as showing or suggesting that one has knowledge or awareness that is secret or known to only a few people
Forming an individual and in-depth personal relationship with the residents of your community

4. Connecting
Providing different group interactions to the residents of your community so that they can create “knowing” relationships with their peers

5. Empowering
Create an atmosphere within your community to educate and encourage residents to create their own “Knowing” and “Connecting” opportunities that are not directly organized by student staff
Not as frequent but well worth the effort

6. Who can KCE?
It is an opportunity for all different types of people to KCE.
People of different characteristics and personalities can all be strong at KCE-ing.

7. History Community Renewal  We Care  Knowing, Connecting, Empowering
Shreveport ,LA  Texas Christian University

8. = Community Renewal Model KCE Model Renewal Team All Housing Staff
Friendship House
Resident Assistants
Community Coordinator
Hall Director
Haven House
Hall Collaborators

9. What will support the success of KCE?

10. Finding Your Base Bad Good
A student s you and you respond within days if at all.
You get asked a question that you do not know the answer to so you tell them to ask someone else.
A parent is upset with you despite the fact you had nothing to do with the situation so you argue and defend yourself.
Your student s you. You respond within 24 hours.
Someone is on the phone and asks you a question you don’t know the answer to. You put them on hold to find the answer and then come back to them with it.
For one reason or another, a parent is irate and you have to deal with it. While they are being offensive and it was not your doing, you work to the best of your ability to help them.

11. Adopting The Lifestyle
The center of everything you do.
The buy in from your staff
Tie into all aspects of work
Conduct, programs, hall visibility, s, interactions, etc.

12. Programming Size doesn’t matter Make sure the students are the focus
How do we make this most effective for them?
What will our students benefit from the most?
Impact can be the same no matter the budget

13. Magic Money Channel your inner Disney
Small budget or large budget doesn’t matter
Showing the care and going the extra mile

14. Results
In 2008 we were struggling with student satisfaction, and looking to improve through the implementation of KCE
By 2010 we were able to increase all of our satisfaction scores
By 2016 we have steadily improved and help lead the field in many categories, and we are in the top 6 of all schools assessed in satisfaction and overall program effectiveness

15. 90% 91% 50-70% 3-4 yrs. The Numbers Game
Amount saved in vandalism per year Since 2008
Down from over 20K a year in 2008 to under 2K a year in 2016
91%
TCU’s retention rate from first year to second
In 2008 we were at 86% and have found many students cited the community strength as a reason to remain Horned Frogs
50-70%
Over the past 4 years we have seen an increase from 50 to about 70% of our RAs return from year to year
3-4 yrs.
Average tenur of TCU Hall Directors

16. Questions?