1. IT Enabled Services
In the elite league

2. IT Enabled Services India - An Overview Market and Growth Potential
Players
Opportunities
Why India?
Contact in India

3. India - An Introduction
Population
States/UTs
Geographical Area
Languages recognised
Business language
Per Capita Income**
GDP**
Over 1 bn 35
3.3 mn sq kms 22
English
US$ 534
US$ 650 bn
**(at factor cost & at current prices)
1USD=43.54 INR (as on July 4, 2005)
Source:CSO Statistics

4. India - Fast pace Growth
Largest democracy
4th largest economy by PPP index
6th largest energy consumer
ForEx reserves skyrocket from US$ 42 bn (2001) to
USD 133 bn (February, 2005)
GDP growth to continue between 6-8%
3rd largest economy by 2050: Goldman Sachs
Leading in IT & BPO
Oil & Gas and Biotechnology sunrise industries

5. India - Leading the world
Hero Honda - largest manufacturer of motorcycles
Moser Baer - 3rd largest optical media
manufacturer in world
Pharmaceutical Industry - 4th largest in world
Walmart, GAP, Hilfiger sources more than
USD 1bn worth apparel from India
100 Fortune 500 have set R&D facilities in India
including GE, Delphi, Eli Lilly, HP, Heinz and Daimler
Chrysler

6. IT Enabled Services India - An Overview Market and Growth Potential
Players
Opportunities
Why India?
Contact in India

7. IT Enabled Services Market Size 2002-03 US$ 2.3 billion
Growth 52%
Key driver of growth for Indian IT industry

8. IT and ITeS Market 2.4% of GDP 2002 - 03 16% of exports 7% of GDP 2008

9. Segments in ITES-BPO Sector
Medical transcription
Legal database processing
Digital content development
or animation
Online education
Remote maintenance
Engineering and Design
Specialised-
Vertical specific
General
Contact centres
Telemarketing/pre-sales
Consumer care
Technical support
Back office operations
Data processing

10. BPO Services Sales to grow 2003 US$ 709 million 2006 US$ 2572 million
CAGR 52%
Marketing to grow
US$ 609 million
US$ 2188 million
CAGR 62%
Source: International Data Corporation (IDC)

11. Changing Revenue Streams
Relative importance three years later
Current relative importance

12. IT Enabled Services India - An Overview Market and Growth Potential
Players
Opportunities
Why India?
Contact in India

13. Domestic ITES-BPO Service Providers
Wipro Spectramind
HCL Technologies BPO
EXL Services
Hinduja TMT
Sutherland Technologies
ICICI OneSource
Datamatics Technologies
Epicenter Technologies
Hero Mindmine
24/7 Customer

14. Global ITES-BPO Players
GE Capital International Services (GECIS)
ADP Wilco
IBM
Standard Chartered
Microsoft
HealthScribeIndia
AOL
e-Serve International Ltd
JP Morgan Chase
Dakshe-services PvtLtd.(a part of IBM)
Hughes BPO Services
eFunds
HSBC BPO unit
American Express
Dell
Hewlett Packard
Computer Associates
Deloitte Consulting
Oracle
CapMarkOverseas Processing India

15. IT Enabled Services India - An Overview Market and Growth Potential
Players
Opportunities
Why India?
Contact in India

16. Outsourcing Destination
Offering best combination of cost-quality-scalability
Global quality standards -Six sigma, COPC, ISO 9001
Healthy mix of MNCs and Indian companies
More than 210 companies registered with NASSCOM

17. BPO on the rise Share of ITES-BPO sector in total revenues of India`s
IT software & services industry has increased % %

18. 2004 -05 ( Projected) US$ 5.1 billion
Grow with India
ITES-BPO sector
( Projected) US$ 5.1 billion
Growth of 40%

19. IT Enabled Services India - An Overview Market and Growth Potential
Players
Opportunities
Why India?
Contact in India

20. India Advantage Capitalise Low manpower on time zone costs difference
Reliable
infrastructure
Low
real estate
costs
High quality
Vast pool of
knowledge
professionals
Prestigious
institutes
like IITs
Proficiency in
English

21. Competitive Cost Manpower costs 70 - 80% lower than in US/UK
Source: Industry Sources, Merrill Lynch, 2003

22. Growing Knowledge Pool
Source: UN, Morgan Stanley
Source: IMD Competitiveness Yearbook 2003

23. India Competitiveness
Productivity
20%
higher
Quality
30%
higher

24. Central Policy Advantage
Tax breaks
Bandwidth sharing between multiple entities
Internet and IPLC connectivity on same LAN
Duty-free imports of capital goods
Income tax exemption on exports
Fast track approval for projects
Relaxation in regulations
100% FDI in Call Centers

25. State Policy Advantage
Assignment of priority sector status
Cheap power and real estate
Concessions in taxes and various fees
Latest technology for infrastructure
Favourable legislation
IT parks

26. India - An offshore destination

27. IT Enabled Services India - An Overview Market and Growth Potential
Players
Opportunities
Why India?
Contact in India

28. Contact in India
National Association of Software and Service Companies (NASSCOM)
International Youth Centre Teen Murti Marg Chanakyapuri New Delhi Tel Fax

29. Contact in India
MAIT
4th Floor, PHD House Opp. Asian Games Village New Delhi
Tel / / Fax

30. Contact in India Confederation of Indian Industry (CII)
249-F, Sector 18,
Udyog Vihar Phase IV
Gurgaon
Tel
Fax /
E mail