1. Annual General Meeting 27th SEPTEMBER 2008
Partha De Sarkar
Chief Executive Officer

2. Welcome Members

3. HTMT Profile Leading Player: One of the largest listed BPOs in India
Strong Promoter: Part of transnational Hinduja Group
International Reach: Global provider of BPO services
Global Presence: 75 clients, 21 centers, 6 countries
Solid financial position: Networth of Rs crore and BVPS of Rs as on 31st March 2008.
Accelerated financial growth:
Revenues grow 139% to Rs. 673 crore
PAT expands 198% to Rs. 87 Crore.

4. Holding Structure

5. HTMT – Global Leadership
Partha De Sarkar
CEO
Anand Vora
Chief Financial
Officer
Subramanya C
Global CTO
Viswanath Rao
Executive VP
Operations
Patrick David
Executive VP HR
Jaideep Kapur
Head – Europe
& F & A world wide
Murthy B N
President
North America
Pushkar Misra
President
Philippines

6. Global Delivery – Local Path

7. Location wise Seats

8. The HTMT Edge FLEXIBILITY OF TOOLS THE CONSULTATIVE APPROACH
Partnership approach to Clients
for developing optimum solutions
and add greater value
FLEXIBILITY OF TOOLS
Investments in Tools and platforms that
integrate seamlessly with clients
platforms
STABLE & SCALABLE
BUSINESS MODEL
On-shore, Near shore &
offshore delivery
Speed of execution – track record
of over 450 processes
BOT, assisted build out, JV
ABILITY TO PROVIDE
A ‘SEEDED’ UNIT
Experience in various domains enables
HTMT to get projects started
with minimum lead time
OPTIMAL BALANCE OF
AUTOMATION & PEOPLE
Combination of people and technology
helps to deliver operational excellence

9. Quality Certification
BS :2002
ISO 9001:2000 – UKAS
ISO 9001:2000– ANAB
SAS 70 – Type II
HIPAA –
Health Insurance
Six Sigma
Process Improvement
ISO 27001
COPC - underway

10. Industry Recognition Top 20 ITES-BPO Companies in India 2007/08
ICT Innovation Award
Top 10 Employers for Best HR Practices
Top 15 Employers for Employee Satisfaction
Top 15 BPO Employer
Ranked 2nd best performing
Call Center Worldwide
Winner “Intelligent Enterprise
Award 2006 IT/ ITES”
1 of the 200 “Best under a Billion” by Forbes Asia

11. BPO – Market Dynamics

12. Market Dynamics - Global Sourcing Trends
Global sourcing has become a fundamental part of almost every sourcing decision, and India is at the forefront of offshore delivery.
Global sourcing market size (US bn)
India’s share in the global sourcing market
100% = US $63 bn
100% =
Offshore Business Process Services
Other
locations
58%
65%
37% (23)
63% (40)
India
42%
35%
Offshore IT Services
Offshore
IT services
Source: Everest Research Institute (2007); NASSCOM

13. Market Dynamics - Indian Market Overview
USD billion
IT & BPO REVENUE
PROJECTED
BPO EXPORTS 52 40 30
INDIA DOMESTIC BPO 11 8
6.0
1.5
FY 2007
FY 2008
FY 2007
FY 2008
FY 2012
FY 2007
FY 2008

14. The shifting BPO landscape
The growth in the BPO Market has been accompanied by evolving buyer expectations
Conventional Outsourcing
BTO
Operations and technology focus
Business focus – business driven
Benefits - labor arbitrage
Process improvement – creates value
Delivers control – manages operations
Competitive advantage
Executes legacy business processes
Business re-alignment – manages risks
Transfoms - sustained savings & value
Reduces non core functions
Value Spectrum
TACTICAL
STRATEGIC

15. Industry Challenges
BPO suppliers will need to build scalable and global delivery models
with a focus on:
Integration of onsite and offshore delivery to ensure a seamless customer experience
Increase offerings to customer as global rationalization of vendors occurs
Provide consulting-based solutions as customer demand for value creation extends beyond simple cost arbitrage
Demonstrate domain knowledge and leverage it to create innovative customer specific solutions
Attract and retain high caliber talent and foster a culture of learning

16. Financial Performance

17. CAGR of 47% is higher than the industry average of 37% (Nasscom)
Revenue Growth
CAGR of 47% is higher than the industry average of 37% (Nasscom)

18. Revenue by Geography - FY 2007/08
17%
Revenues well distributed across geographies – Natural Currency hedge

19. Revenue by Vertical - FY 2007/8
Presence in some of fastest growth verticals – Telecom, Consumer electronics, Health Insurance

20. 3 yrs
8 yrs
20 yrs
5 yrs
4 yrs

21. Key per share data – Consolidated financials
As on 26th sep

22. Track record of Dividends
Note: FY2007 Dividend percentage on an annualized basis.

23. Shareholding Pattern

24. Way Forward

25. Way Forward - Growth Initiatives
BUSINESS
GROWTH
INORGANIC
GROWTH
REVENUE
GROWTH
SHARE OF
WALLET
MARGIN
GROWTH
Integration of
sales team to
set the stage
for faster
organic growth
Scouting for
synergistic
opportunities
– to utilise
large cash
reserves
Global delivery
& multi lingual
capabilities
provide unique
service offerings
– will enable
HTMT to
command a
premium
Process
improvement
and delivery
structure
ensure quality
control –
client satisfaction
to lead to
more integrated
order wins
Building FAO,
KPO,
consulting
capabilities to
result in
non-linear
growth –
leading to
margin
expansion.

26. FLEXIBILITY OF TOOLS THE CONSULTATIVE APPROACH STABLE & SCALABLE
Partnership approach to Clients
for developing optimum solutions
and add greater value
FLEXIBILITY OF TOOLS
Investments in Tools and platforms that
integrate seamlessly with clients
platforms
STABLE & SCALABLE
BUSINESS MODEL
On-shore, Near shore &
offshore delivery
Speed of execution – track record
of over 450 processes
BOT, assisted build out, JV
ABILITY TO PROVIDE
A ‘SEEDED’ UNIT
Experience in various domains enables
HTMT to get projects started
with minimum lead time
OPTIMAL BALANCE OF
AUTOMATION & PEOPLE
Combination of people and technology
helps to deliver operational excellence

27. Thank you
Thank You