1. Together we can do more

2. Index Company Overview Company's subsidiary Business Portfolio
Our Mission
Our Offerings
Customer Life Cycle Management Services
Customer Service Credentials
Talent Acquisition & Retention
Our Management Team

3. Company Overview 7 year old Delhi, INDIA based company
8 Million INR annual Revenue
Business focus on BPO, Printing, Education and
Real-estate
One of the Largest privately held group firm in Delhi
24/7 state of art call center in India
Nation wide offices with over 100 Employees
Business model can reduce cost up to 40%
Our Client base covers wide range of industries.

4. Company's subsidiary ZAVI BPO Solutions ZAVI Printing ZAVI Properties
ZAVI Education

5. Business Portfolio
ZAVI BPO Solutions
Who we are:
ZAVI BPO has an impressive portfolio of global and regional clients achieve aggressive business goals while building strong and lasting relationship with customers and clients.
We are strategic sales experts who understand what it takes to make businesses successful and generate sales.We provide range of services from Tele-sales, Customer Service, Loyalty / Customer Retention and Remote Technical Support etc.
At ZAVI, we focus on ethical business practices in the firm belief that treating people with respect will produce the best outcomes. We also share an optimistic outlook, emphasizing that working hard to achieve goals now will produce a brighter future.

6. Mission
At ZAVI, we focus on ethical business practices in the firm belief that treating people with respect will produce the best outcomes. We also share an optimistic outlook, emphasizing that working hard to achieve goals now will produce a brighter future.
Our Mission
ZAVI’s mission is to improve the long-term financial well-being of clients, consumers and employees.
Our Values
Work hard to be the best
Adhere to high ethical principles
Communicate with respect and empathy
Make a difference for our clients and community

7. Our Offerings Industry Verticals Telecom Internet Services
Banking & Financial
Retail
Health care
Horizontal offerings
Market Research / Market Surveys
Technical Support services
Customer Relationship Management
Customer Infrastructure Support

8. Customer Life Cycle Management Services
Help our clients increase revenue, expand margins, increase customer satisfaction, reduce churn and help overall competitive differentiation
The following summarizes our Customer Life Cycle Management services
Customer Care
Presales, Shipping/Delivery queries, Warranty Entitlement
Account Management
Customer Acquisition and Retention, Sales Lead Management.
Technical Support
Level 1,2 and 3 support

9. Customer Service Credentials
Experience in customer retention / Customer Query handling in Telecom / ISP / Health care / Retail
Call answer within 3 rings, First call resolution, Fault dictionary for speedy resolution.
Partner Mentality % engagement top to bottom rapid response to ever changing customer needs.
Scalable in terms of infrastructure, manpower and processes.
Solutions aligned with customer needs to achieve improved Customer Satisfaction.

10. Quality
Consistent and committed delivery of value to our customers and innovate to continually improve our offerings by review of people, and processes.
Well documented policies and processes – ISO 9001:2000
Innovation and continual improvement – integral part of our QMS framework
Six Sigma methodology for continual improvement of processes and performance.

11. Talent Acquisition & Retention
Employees makes the most integral part of ZAVI’s quality delivery mechanism. We hire best-of-industry talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes on continuous learning, achievement, best practices and attractive incentives schemes.
ZAVI encourages inside growth for all talents to move ahead on higher label of hierarchy.
 ZAVI’s work culture attracts skilled employees and empowers them with the job training.
ZAVI emphasis on excellent communication skills, good team work and ability to survive in highly competitive work environment.
ZAVI’s are compassionate and sensitive towards our workforce, which is obvious from our stringent policy of non-discrimination based upon race, religion, culture, gender, sexual orientation, socio-economic background and regional affiliations. 

12. Our Management Team
Love Zain– CEO Has over 8 years of experience in Financial Services, Telecom, IT and ITes domain. Zain has worked for blue chip companies like Microsoft, HP, SAP, Aegis and R Systems International across multiple verticals and geographies. He has successfully handled sales and marketing campaigns in above companies in multiple capacities. Zain, as Chief Executive Officer of ZAVI spearheads the strategic goals of the company and is instrumental in building the company’s future roadmap. In his role, he has a clear focus on operational excellence, innovation, expansion and profitability. ZAIN is passionate about driving change and believes simplification of processes, belief in people & customer centricity is the key to success. Jagdamba P Dubey- COO An entrepreneur for the last 5 years, with a strong corporate and political background, Jagdamba started his career to work for job portals websites, family transport businesses and in his inhouse super bikes modifications center. Jagdamba has played a pivotal role in ZAVI domestic customer acquisition focus and has been instrumental in opening new industry doors for the company by getting in marquee customers. Given his expertise, he is actively involved in conducting market research & proposing consumer insight and has vast exposure in handling Direct, Channel, Corporate & Enterprise and Retail Sales Operations.

13. Vijay Kumar Dubey– Chief Financial Officer
As the Finance Controller, Vijay is responsible for the finance & accounting function at ZAVI. His responsibilities include establishing company-wide MIS, fund management and helping build a strong platform for corporate governance.
Iqbal Hussain- Chief compliance officer & Legal Advisor
Iqbal is managing and overseeing all compliance issues within ZAVI. He is also accountable for taking the day to day legal responsibilities and providing legal advice that includes all the aspects of the analysis, investigation and drafting process.

14. Thank You