1. If a resident is unwell and you require support…
If a resident is unwell and you require support…. things you need to have ready……
Mon –Fri hrs
Weekends/ PH hrs
Part A
Before making the call:
Assess the patient
Observations:
Temperature
Blood pressure
Heart Rate
Respiratory rate/ SpO2 readings
What’s residents usual readings (baseline)?
Other readings/ information relevant to the presenting problem/ concerns.
Check resident’s preferences
Advance Care Plan for level of medical intervention and location of care.
Contact the:
GP/ Covering GP
Medical Power of Attorney/ Person Responsible/ Family
Part B
Communicating on the phone with GP/ RIR service via ISBAR format
Identity (I)
Who you are/ Title
Location of resident
Client’s name and Date of Birth
Situation (S)
Main Reason/ concerns for phoning
Background (B)
How long has the problem been present?
Is it new or recurrent problem?
Past Medical History
Client’s ACP, family and GP request?
Assessment / Action (A)
Time of assessment
Who assessed the client
Main Symptoms
Main physical signs
What action has been taken?
Recommendations/ Request (R)
What do you think is required?