1. CQD Online Introduction
Pamela Arimoto

2. About SOF
The shift to the cloud requires rethinking how enterprises and partners Plan, Deliver and Operate Skype for Business. The Skype Operations Framework (SOF) provides a multi-faceted approach to the successful deployment of Skype for Business, providing
Practical guidance, recommended practices, tools and assets to enable enterprises to plan, deliver and operate a reliable and cost effective Skype for Business Service in the cloud.  
A common understanding of the Skype for Business online lifecycle for customers and partners to effectively engage and drive Skype usage and customer success. 
Training for customers and partners via Skype Academy
Feedback mechanisms to capture and incorporate updates from the field
To find out more please visit

3. Video Disclaimer CQD and SOF are living frameworks
We innovate on a constant basis
New content will be added, existing content will be updated
By the time you watch this video, some details might be different
For major changes, new videos will be created
For most recent videos go here
This is the January 2017 version of this video

4. About this Series of CQD Videos
CQD Online Introduction
CQD Basic Concepts
Managing CQD Reports
Managing a high quality deployment with CQD
Audio Quality investigations with CQD
Monitoring Endpoints with CQD
We are here !

5. 3 things to take away from this session
Key Takeaways
3 things to take away from this session

6. Skype for Business in O365 has the tools you need for proactively managing systemic call quality and for troubleshooting individual call quality

7. Call Quality Dashboard is your primary tool for monitoring and proactively managing call quality in O365

8. Providing subnet to building mapping is critical for the Call Quality Dashboard to be useful for looking at network issues

9. Call Quality Dashboard
4/22/2018 3:03 PM
Call Quality Dashboard Overview
About this Series
Detailed views for quality and reliability for proactive call quality management
Based on Call Quality Methodology
Provides views focused on finding systemic/infrastructure issues by slicing aggregated data by meaningful pivots such as location, scenario, network types
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Call Quality Data Call Detail Records (CDR)
4/22/2018 3:03 PM
Sample QoE XML
Call Detail Records (CDR)
Servers generate records for all of the signaling involved the session
Quality of Experience (QoE)
Media processing endpoints generate XML report with detailed metrics about the media flow: network, device, software
Always sent at the end of the call
May be sent during the call (depending on configuration)
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Why Use CQD?
“Which of my branch offices are having network issues? And how do they compare to main office?” “Has performance on WiFi gotten better after rolling out new infrastructure? “How are users rating their call experiences?” “How many sessions are happening outside my corporate network? And is it trending up?

12. How to Activate? Navigate to https://cqd.lync.com
4/22/2018 3:03 PM
How to Activate?
Navigate to
On CQD Online page, login with your Skype for Business or Global Administrator account
This will start the activation process
Once activated, the CQD will begin collecting and processing data and will take a short time to be ready
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Summary & Detailed Reports
4/22/2018 3:03 PM
Summary & Detailed Reports
Summary dashboard that provides at a glance view monthly and daily trends for call quality
Detailed customizable reports with in-place live report editing
Integrates tenant subnet to building data to provide location based insights
225+ dimensions over 90+ measures of call quality and reliability for audio, video and application sharing
Includes end user ratings of calls, but not the verbatim text
Service is hosted in Azure region based on your where your tenant is homed (NOAM, EMEA, APAC)
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Subnet to Building Mapping Data
4/22/2018 3:03 PM
Subnet to Building Mapping Data
Core concept in CQD is being able to segment data by calls happening inside your network versus those happening outside
Grouping calls by buildings/sites with common infrastructure often leads to actionable insights
This can also be used to identify calls over VPN
Without this, data all calls are marked as external.
You won’t be able tell if a call was from
home vs office network
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. What a Building Data File Looks Like
4/22/2018 3:03 PM
What a Building Data File Looks Like
Guidance for Uploading Building Data to CQD
1. Building data must be a complete dataset and include all subnets when uploading to CQD
2. Each building data file is tied to a date range. There is no such thing as ‘incremental changes’ because you can’t have more than one file for a given date. If you upload a file with a date range of 1/1/17 – 1/31/17 it will only apply to data in January.
3. Most of the time customers leave off the end date for the file, which means it will apply to all future dates (until a new file is uploaded that changes that).
Building Data File Structure
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. How to Upload Building Data
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How to Upload Building Data
The CQD Summary Reports Dashboard includes a Tenant Data Upload Page.
1. Select the Tenant Data Upload Link tag on the top right corner. This page is used for admins to upload their own information, such as mapping of IP address and geographical information
2. On the Tenant Data Upload page use the drop-down menu on that page to choose a data file type for uploading. The file data type denotes the content of the file e.g. ‘Building’ refers to mapping of IP address and building as well as other geographical information.
3. After selecting the file data type, select Browse to chose a data file. The data file must be tsv (Tab-separated values) file or a csv (Comma-separated value) file.
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. How to Upload Building Data – con’t
4/22/2018 3:03 PM
How to Upload Building Data – con’t
4. After selecting a data file, specify Start Date and optionally Specify End Date.
5. Select Upload to upload the file to the CQD Server.
6. Before the file is uploaded, it is first validated. Once validated it is stored in an Azure blob. If no errors occur during validation, the file upload will succeed. You can see the uploaded data file in the My Uploads Table which shows a full list of all uploaded files for the current tenant at the bottom of the page.
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. 4/22/2018 3:03 PM
Key Takeaway Points
Skype for Business in O365 has the tools you need for proactively managing systemic call quality and for troubleshooting
individual call quality
Call Quality Dashboard enables you to monitor and
investigate call quality for your users
CQD includes quality and reliability data for audio, video and application
sharing
Building to subnet mapping is critical for making
Call Quality Dashboard useful
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. 4/22/2018 3:03 PM
CQD Housekeeping
Data Availability – Up to 6 months of CQD data is available
Data Freshness – Data is processed daily
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Useful CQD Links CQD in O365: https://cqd.lync.com/
4/22/2018 3:03 PM
Useful CQD Links
CQD in O365:
IT Pro Tool partners: pro
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Summary
What problem does CQD Online address? Looking for patterns/trends How to access CQD Online Overview summary & detail reports Building upload & processing What’s Next? The next video will cover CQD Fundamentals!

22. Contribute to SOF What works (and what doesn’t)?
Anything incorrect, missing or other feedback ?
Let us know!
Discuss SOF with your peers and the SOF team
Learn more about how others are applying SOF to their projects
Discuss!

23. Resources All about SOF Stay up to date with the SOF blog
Stay up to date with the SOF blog
Skype Academy on SOF training