1. Attend|Learn|Grow Push Your Professional Growth to the Next Level
2nd Annual Professional Development Days!
May 31-June 1, 2016

2. Jennifer Kikkert, Symplicity Designs May 31st, 2016
Performance Excellence: Principles, Methods and Tools to Improve, Innovate and Grow Faster
Jennifer Kikkert, Symplicity Designs
May 31st, 2016

3. Key Objectives
Present the history of process improvement and why productivity is critical today
Present the 3 key principles for performance excellence in any organization, any size, any industry
Introduce a formal management system for continuous improvement

4. Are prices going up or down?

7. Improve, Innovate, and Grow
Price / Value
Time

8. Improvement Rate – What is yours?
(Improve, Innovate, and Grow)
Price / Value
Needs
Improvement
Good
Great
Time
“right track, right direction, still get run over if not going fast enough”

9. Improvement Rate– What is yours?
(Improve, Innovate, and Grow)
INNOVATION
Price
Needs
Improvement
IMPROVE
Good
Great
Time
“right track, right direction, still get run over if not going fast enough”

11. G7 G20 1945 – 1980’s - Today 1945 1980’s Today 1981 1989 Production
Transformation
Price = Cost + Profit
Transformation
Profit = Price - Cost
Production
Transformation
Productivity

12. “Why Important?” “Where Do We Stand?” “How Do We Get Better at It?”
Productivity: Improve, Innovate, and Grow
“Why Important?” “Where Do We Stand?” “How Do We Get Better at It?”
Align Purpose, Process, and People

13. Productivity - Canada / Atlantic Canada Gap

14. Canada vs. US Productivity Improvement / Year

15. Productivity Drivers “Improvement Rate”
Invention is creation of the idea or method
Innovation is the development of new Value
Improvement is doing the same thing faster, better, with less resources.

16. Productivity Drivers Invention Improvement Innovation “cost” “value”
Price

17. Invention / Innovation / Improvement “Increase Value – Lower Costs – Increase Profit” Add Value to Customer
Invention
Innovation
“value”
Improvement
“cost”
Profit to Company
Value to Customer
Old
Price
Organization sees
Price - Cost
Client / customer sees
Value - Price
New
Price
Great Companies Choice

18. Simplified View of an Organization:
Purpose
Processes
People

19. Most Valuable Asset?
What is Your Organizations most valuable asset?

20. Customers Customers Customers Performance Excellence – Principle
“Most Important Asset”
Customers
Purpose
Processes
People
Customers
Customers

21. Three Key Principles 1. Customer # 1 asset – Outside in Expect Express
Excite

22. When it all goes wrong – Where does the Blame go?

23. 85% - 96% of your Problems, Challenges and Opportunity will be Process Issues

24. Three Key Principles 1. Customer # 1 asset – Outside in
Expect
Express
Excite
2. 85% - 96% of your PCOs are process issues not people issues

25. Have you ever rented an Apartment?

26. Did you do the Maintenance on the Apartment?

28. Owners – The 40/168 Rule Dan Pink Purpose – Why? Mastery – Contribute?
Autonomy – My Choice?

29. Three Key Principles Customer # 1 asset – Outside in
Expect
Express
Excite
85%- 96% of your PCO’s are process issues
People need to be OWNERS

30. Three Parts of an Organization
Vision
PURPOSE
Financial
# 1 Asset
Customer
Value Chain
85%- 96% PCO’s
PROCESS
Enablers
Leadership (formal management system)
Commitment
PEOPLE
Competency
# 1 Decision
Character

31. Leadership % of Time Choice IN ON Bad 100 Good 40 60 Great 20
Organization
Maturity
Choice IN
Check
Chase
Correct ON
Improve
Innovate
Grow
Bad
100
Good 40 60
Great 20
The definition of insanity – doing the same thing over and over again expecting a different result.
At your table, think about where you spend your time.

32. Performance Excellence - Management System
“Juran Trilogy”
Quality Planning
“Balance Scorecard”
Quality
Improvement
“DMAIC”
Quality
Control
“PDCA”
Standard Work

33. Performance Excellence – Management System
Strategy Management
Choice
Initiative
Management ON
Process
Management
Library
Daily
Management IN
will spend some time working ON the business and IN the business.
IN the business:
We will talk about how to manage a better way IN the business.
People Management
Calendar

34. Performance Excellence – Management System
Strategy Management
Balanced Scorecard
Initiative
Management
DMAIC
Process
Management
Framework
Daily
Management
PDCA
Will spend some time working ON the business and IN the business.
IN the business:
We will talk about how to manage a better way IN the business.
People Management
Calendar

35. Key Objectives
Present the history of process improvement and why productivity is critical today
Present the 3 keys principles for performance excellence in any organization, any size, any industry
Introduce a formal management system for continuous improvement

36. Questions?