1. Return and Reintegration in Croatia update October 20091

2. Overall number of refugees and IDPs in the region
1. Bosnia and Herzegovina……………………………….….124,469
(Croatia: 6,956; Serbia/Kosovo: 168; IDPs: 117,345)
2. Croatia……………………………………………………..…….3,596
(BiH: 962; Serbia/Kosovo: 275; IDPs: 2,359)
Serbia……………………………………………………….…291,899
(BiH: 24,124; Croatia: 62,011*; IDPs (Kosovo): 205,764;
4. Montenegro……………………………………..…………….. 24,017
(BiH: 5,636; Croatia: 2,184; Serbia/Kosovo: 16,197)
*Among those, there are some 24,400 persons that are also registered as returnees in Croatia; 2 2

3. Number of Serb minority returns to and within Croatia
Estimated number of Serb minority who fled Croatia until 1995: ,000
Registered minority returns….………132,322*
a) Refugee returns from the three
neighboring countries…………… ,091**
b) IDP Returns within Croatia...……… ,231
* Source: Government and UNHCR. UNHCR is not in position to verify the past refugee status for 15,929 returnees from Serbia. Reported return figure of returns does not necessarily reflect current place of residence.
** Within this figure there are also some 24,400 persons still registered as refugees in Serbia; 3 3

4. Number of refugees from Croatia in the region - cont’d

5. Number of refugees from Croatia in the region - cont’d
199,066
107,881
80,162
79,509
78,770
71,151
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
200,000
2004
2005
2006
2007
2008
2009

6. UNHCR 2007 Sustainability of return – factors* (I)
54% remained in Croatia
(incl. 11% that passed away upon return)
46% returned to Country of Asylum and visit Croatia at least once per year
88% of registered returnees live in the same house or apartment as they did before exile
73% assess that their life after return is better or much better
*Source: Sustainability of minority return in Croatia, 2007 study.
UNHCR commissioned the study from the University of Zagreb, prof. Milan Mesic and prof. Dragan Bagic 6 6

7. Housing Care for ex-Occupancy/Tenancy Right holders (OTR)
Administrative processing
(data provided by the authorities, 1 September 2009)
Total number of family requests: ,695 (13,583)*
Urban areas: ,576
Within the war affected areas (ASSC): 9,119
Positively decided requests: 8, (8,734)*
Within the war affected areas (ASSC): 7,272
Urban areas: ,616
1st Instance pending requests (incomplete/no-contact/other): 2,240
a) Within the war affected areas (ASSC):
Urban areas: ,407
1st Instance negatively decided requests, inc. suspended cases: 2,567
Within the war affected areas (ASSC): 1,014
Urban areas: ,553
2nd Instance pending requests
2nd Instance decisions
Confirmed first instance decision
First instance decision cancelled
Final negative decisions (no appeal lodged/missed deadline) 2,276
* Data provided by the authorities / May 2009 7 7 7

8. Housing Care for ex-OTR holders cont’d
Implementation
Housing units allocated: ,772*
a) Within the war affected areas (ASSC): ,825
b) Urban places:
Cases pending allocation: ,680
a) Within the war affected areas (ASSC): ,926
b) Urban places:
* Data provided by the authorities / 01st September, 2009; 8 8 8

9. Housing Care for ex-OTR holders cont’d
2007 target of 1,400 housing units
Implementation rate: ,418 (101,3%)
Note: The authorities reported 101,3 % implementation rate as of 01st September This includes 3 families
who are receiving an interim rental subsidy of 25kn/day/person;
2008 target of 1,427 housing units
Implementation rate total: ,363 (95,5 %)
Note: According to the authorities, within this figure there are 91 cases whose flats will be reconstructed and/or will sign
the contract for the organized reconstruction in October Taking into consideration the agreed “keys-in-hands” principle, this brings the implementation rate to some 90% in September Field verification carried out by UNHCR, as at 30 September 2009, showed the 80% realization rate. Nevertheless, it is assumed that the 2008 benchmark will be met by the end of 2009.
1. Within war-affected areas
2. Urban areas
(all data provided by the authorities / September 01st , 2009) 9 9

10. Housing Care for ex-OTR holders cont’d (all data provided by the authorities / September 01st , 2009)
What remains to be done?
Housing units benchmark 2009: ,100
a) Within the war affected areas (ASSC): 1,609
b) Urban places:
The original benchmark (2,346) was reduced as some beneficiaries reportedly gave up their housing right or have postponed receiving the housing solution.
According to the competent Ministry as of 1 September 2009, it is estimated that cc. 35% to 40% of the 2009 target will be met in 2009.
UNHCR estimates the number of housing units needed in 2010 and beyond is some 2,500;
This estimation is based on:
Results of processing 2,240 pending requests and 151 pending appeals;
New applications (from the begining of 2009, there were 133 new applications);
The carry-over from the 2009 benchmark; 10 10

11. Housing Care for ex-OTR holders cont’d
How many Serb refugees/IDPs have applied/benefited
for/from the Housing Care programme?
(data provided by the authorities/August 31st, 2009)
1. Out of 13, 695 applications 8,674 (63%)* have been filed by
Croatian Serb refugees/IDPs.
2. Out of 8,888 positive decisions 5,453 (61%) have been
issued to Croatian Serb refugees/IDPs/returnees.
3. Out of 2,391 unfinished** applications 1,394 (62%) have
been filed by Croatian Serb refugees/IDPs/Returnees.
4. Out of the total 6,687 allocated apartments, 3,934 (59%) have been allocated
to Croatian Serb refugees/IDPs/returnees
5. Out of the total of 2,567 final negative decisions 1,777 (69%) have
been filed by Croatian Serb refugees/IDPs/Returnees
* UNHCR data indicated that there was 74% (9,984) applications filed by Croatian Serb refugees/IDPs (SRB/MNE – 5,946; BiH – 1,914; HR – 2,124);
** Unfinished: pending 1st instance, (incomplete/no-contact) 1st instance negative (including suspended), pending 2nd instance. 12 11

12. Repossession of private properties
Total number of previously occupied private properties: 19,280
Repossessed properties: ,250
Occupied properties (houses):
pending administrative decisions:
pending court decision:
Recent progress (June ‘09)
Occupied agricultural land in Zadar hinterland was returned to their owners (35 returnee families) in June 2009;
Problematic:
the so-called unsolicited investments – 13 registered cases.
for these 13 pending cases, the Directorate for ASSC has requested an expert opinion on investments made, in order to proceed with tri-partite “out of court” settlements, before the Court judgemets are issued; 12 12 12

13. Reconstruction of Damaged and Destroyed Housing
Estimated overall number of damaged houses ,000
Applications solved/houses re-built ,921
(2/3 ethnic Croat)
Pending applications , ,199* ,052**
2nd Instance
Decision taken, under implementation
1,650 (I-VI category and replacement) ,566* ,840**
720 (apartments in Vukovar)
* data as of May 29, 2009
** data as of March 2009
SOURCE: Directorate for Reconstruction, September 01st, 2009 13 13 13

14. (Con)Validation of working years and pensions
Lodged claims: ,586
(between May ‘08 and August ’09)
Admin. solved claims: 9,610 (54,65%)
Positive decisions: 5,031 (52,35%)
Negative decisions: 4,579 (47,65%)
Pending claims: ,976 (45,35%)
Source: Croatian Pension Fund / August, 2009 14 14