1. LOKVANI (The Voice of Common Man)
An e-effort to empower common man
20th July, 2006 at
LBSNAA, Mussoorie By
Amod Kumar
District Magistrate, Faizabad

2. Outline of presentation
Relevance of e-Governance for India
Demonstration & technical details of Lokvani (WHAT?)
1. Front-end
2. Back-end
Process of implementation & administrative details (HOW?)
e-Governance issues

3. Our President’s vision
Developed Country by 2020

4. India can’t be a Developed Countryif
It is not e-Governed

5. Why?

6. Large Population

7. Wide Spread Corruption

8. Implementing RTI Act 2005 is impossible without e-Governance.

9. Slow & lethargic beurocracy

10. Long decision time

11. Can we be e-Governed nation?

12. Yes

13. Our Past Successes
Bhoomi
Railway Reservation System
Banks
E-Seva

14. Bhoomi
Photographs to be inserted

15. Railways
Photographs to be inserted

16. Banks
Photographs to be inserted

17. Our Role Models Computerized railway reservation system
Bhoomi, Karnataka

18. What is Lokvani? Lokvani is an Internet kiosk based G2C interface for
providing various information and public grievance redressal in a transparent, accountable and time-bound manner by
forging effective Public-Private Partnership (PPP)

19. Welcome to LOKVANI…

20. Public Grievance Redressal -Existing System
Senior
Officers ?
Departmental
officers
Field level
officers/employees
Common man

21. Public grievance redressal-Lokvani SystemDM
office
Lokvani
Server
Concerned
Department
Third Party,
Lokvani Kiosk
customer

23. Lokvani & RTI Act… Online request request Govt. Customer office
kiosk
Scanned online
copy
scan
online
online
forwarded
Hard copy
Hard copy
NIC DM
Office
Dispute resolution

24. Lokvani & Single Window Kenrda
Govt.
office
customer
request
forwarded
Single
Window
Kendra
Certificate issued
in time
certificate

25. Typical Lokvani kiosk…

26. Average Income of Kiosks (from single service)

28. Viability of the Kiosk…

29. Viability of the Kiosk…

30. Viability of the Kiosk…

31. Proposed Services… Online court cases, cause lists, judgements
Online Electoral Rolls
Vehicle Registration, Driving License
Payment of electricity bills, phone bills
Ration cards and allotment to qotedar.
Police thana computerization / networking connectivity
Tourist Related information
Daily rates of Fruits/ Vegetables/ Grains
Online pensioners info. / Installation of IVRS – SMS
Parivar register Database (Rural & Urban)
All employees Database
University/ College info. (Seat Availability, Admission)

32. Proposed Services (Contd…)
Health info. (All Hospitals/ Nursing Homes/ Laboratories)
Recovery Certificates (R.C.s)
Industries info (Durry exporters etc.)
Registry of properties
Banking Services
Drinking Water facilities Database
Development from MP/MLA funds
Khasra and Jamabandi records
SC/ST tracker

33. Will it Sustain? Kiosk operators are partners & motivators Cost saving
Taste of convenience , no roll back
Public satisfaction
Most ignored group, feeling of regaining faith in administration

34. Strengths of Lokvani… Transparency and accountability to complainant.
Complete transparency in all works / schemes / beneficiaries / selection / expenditure etc.
Compulsion to come to District / Tehsil Head Quarter avoided.
Effective monitoring of all complaints / grievances.
24X7 services.
Monitoring of performance of district level officers is possible by senior officers at state headquarter.

35. Achievements…
More than 70,000 complaints registered and disposed off in about 20 months.
First successful e-Governance project in Uttar Pradesh
First District in country to provide On line Land records on Internet in Hindi.
Government of has come out with a G.O to implement Lokvani in all Districts of U.P

36. Uniqueness of Lokvani
First successful zero support based PPP model for kiosks in the country
Profit and competition can overcome power shortage, illiteracy, poverty, adverse socio-political conditions, lack of professional work culture
60000 rural people using it in just one district
Going beyond just provision of services to make the govt. accountable and giving the citizen the right to answer
The stages of e-Governance-1.Games 2.word processing 3.Computerization(MIS) 4.G2C(bill payment, SWK, other services) 5. Accountability and answerability

37. Awards… Dataquest e- gov Champion Award-2006
Winner of Golden Icon Award at National e-governance Conference-2006
Won special mention (second place) in Public Administration category at Stockholm Challenge Awards 2006.

38. Constraints Mindset of government functionaries
Lack of satisfaction of meeting personally with the officer
Enclosures cannot be attached with application
Possibility of fake complaints
Sustainability
Quality vs. Quantity

39. How we did it…?
Sept. 2004
Studies of Similar initiatives in Dhar(M.P) and Jhalawar (Rajasthan).
Sept.-Oct. 2004
Plugging the loopholes and designing a new system in consultation with all District level officers.
Oct.2004
Establishment of a registered society “LOKVANI, SITAPUR” at district level.
Nov.2004
Registration, training and agreement with already running computer centers/ cyber cafes in the district on a fixed fee (Rs. 1000)

40. How we did it Contd. Jan.2005 Weekly monitoring of performance
Feb.2005
brought on internet
Land Records on Lokvani
Apr.2005
dashboard added
May.2005
Muster Rolls
Jun.2005
Status of Arm Licenses
On Line Tenders
IVRS Introduced
Nov.2005
March2006
Single window kendra (SWK) opened
RTI use through Lokvani

41. Lessons Learnt… Better copy than reinvent the wheel
Seeing is believing
Team spirit (giving credit/appreciation/freedom)
Best is the enemy of good
Failure is the pillar of success
Socializing helps
No subsidies
No need to be a technocrat
PPP is must for sustainability
Strategy (calculated moves)
Use of media and politicians

42. Role Model

43. Our Vision

44. Road Ahead…
Making kiosks a single window ATM for all citizen related government services of the state and central government.

45. What is e-Governance ?? Citizen & Good Governance
There are innumerable definitions of
e-Governance, but all are focussed on …..
Citizen
&
Good Governance
In our view e-Governance is ...
Utilizing the ICT Services as a highly effective enabling tool for Good Governance in the shortest time frame, and to empower citizens through knowledge and information.

46. Elements of e-Governance
Faith & Commitment
Outside looking-in approach from perspective of citizen, customers, partners & suppliers
Citizen empowerment & constant feedback
Re-design processes to create value proposition for customer & employees
Be prepared for change
Culture of sharing & teamwork
Support from outside – legislators, media, citizen
A tool to deliver goods & services efficiently, interactively in the shortest possible time and lowest possible cost.

47. Stages of e-Governance
e-Democracy - is the goal
e-Development - is the outcome
e-Governance - is the first step

48. e-Governance Challenges Procedural Issues
Simplification of Process & reforms in the way Government works
Procedural Issues
Change Mgmt Issues
Changing the mindset of people, their approach & attitude
Technological Issues
Hardware, Software, Networking, Platform, Integration
Bringing speed, efficiency and transparency
System Issues
Change is a challenge, but no challenge is insurmountable.

49. Challenges of e-Governance
in U.P
Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it.
Mindset of Government employees (fear of losing extra income).
More efforts for G2G than G2C, leading to no perceptible benefits to common people.
Infrastructure, power, and communication problems
Education, illiteracy

50. How?

51. e-Governance:Components of Success%
% Luck
Change management %
Technology %
Business Process Reengineering

52. Whether you like it or not, you have no choice but to implement e-Governance. The only choice you have is to choose your favorite dish from a big menu…….

53. Some dishes…. Police Court work R.C.s computerization
Integrated land management system
Monitoring of officers (MIS)
Unique citizen id
Election (GIS)
RTI
Blocks
Items of e-Seva
Birth to death approach

54. Thank You Garib Jaan ke humko na tum bhula dena,
Tumhi ne dard diya hai tumhi dawa dena