1. Matrix PBX Family
CONFIDENTIAL

2. Index
At a glance
Segmentation Targeting and Positioning (STP) of PBX Family
Universal Connectivity
Maximum System Capacity and System Resources
Phone Options
Solution Overview (Office Communication Solution, Teleworking, Mobile Worker)
Key Features (IP Telephony, Mobility Features, Intelligent Functions, Voice Mail System, Simplified Management, Productivity Boosting Features, Cost Controlling Features)

3. Product Configurations
Product Overview and STP
VISIONPRO
PBX for Small Businesses with up to 12 users
CO (TWT) Connectivity
Off-Site Mobility with DISA
CLI, Auto-Attendant, PFT, Conference
For start-up offices, home offices, restaurants and clinics
VISIONPRO
Product Configurations
Max. CO
Ports
Max. TDM Ports
VISIONPRO206 2 6
VISIONPRO308 3 8
VISIONPRO412 4 12
CLI – DTMF & FSK
Conference
100% Non-blocking
1-Port PFT
Auto Attendant

4. Product Configurations
Product Overview and STP
ETERNITY NE
IP-PBX for Small Businesses with up to 32 users
Analog, GSM/3G and IP Converged Platform
IP Trunks and Extensions
GSM/3G Trunks and Extensions
VoIP Calling over UMTS (3G)
Enterprise-grade Call Management
Off-Site Mobility with Mobile and IP Extensions
Integrated Auto-Attendant and Voice Mail
Web-based Remote Management
Compact Footprint
Product Configurations
Max. Extensions
Max. IP
Extensions
ETERNITY NE312 12 16
ETERNITY NE416
ETERNITY NE4 10
ETERNITY NE6 14

5. Product Configurations
Product Overview and STP
ETERNITY PE
IP-PBX for SMBs with up to 48 TDM Ports
VoIP, CO, GSM/3G, ISDN BRI, T1/E1 PRI Trunks
Hospitality PBX Features
Call Center Solutions with CTI application
Off-Site Mobility with Mobile and IP Extensions
Multi-Site Networking
Voice Mail, Auto-Attendant, SMS, MoH
For Hotels, Hospitals, Corporates and Call Centers
ETERNITY PE6SP
Product Configurations
Max. TDM
Ports
Max. IP Extensions
ETERNITY PE6SP 48 50

6. Product Configurations
Product Overview and STP
ETERNITY GE
IP-PBX for Growing Enterprises with up to 240 TDM Ports
Universal Slot Architecture
VoIP, GSM, CO, T1/E1 PRI Trunks
Analog, Digital, IP and Mobile Extensions
Hospitality Solution for Mid-size Motels
Call Center Solutions with CTI applications
Multi-Site Connectivity
Radio Cards
Voice Mail, Auto-Attendant, SMS, MoH
Regional/branch offices, Government entities and
Residential appartments/Housing societies
ETERNITY GE6S
ETERNITY GE12S
Product Configurations
Max. TDM
Ports
Max. IP Extensions
ETERNITY GE6S
120
500
ETERNITY GE12S
240

7. Product Configurations
Product Overview and STP
ETERNITY ME
Hybrid IP-PBX for Medium Enterprises with up to 512 TDM Ports
VoIP, CO, GSM/3G and T1/E1/PRI Connectivity
Hospitality Solution for Large Hotels and Resorts
Call Center Solutions with CTI applications
Off-Site Mobility with Mobile and IP Extensions
Multi-Site Networking over ISDN or IP Network
Hot Swap & Redundancy
Radio Cards
Mid-size Corporates, Government entities,
Power line communications, Call centers, Hotels and
Residential appartments
ETERNITY ME16S
Product Configurations
Max. TDM
Ports
Max. IP Extensions
ETERNITY ME16S
512
999

8. Product Configurations
Product Overview and STP
ETERNITY LE
IP-PBX for Mature Enterprises with up to 1344 TDM Ports
Analog, GSM/UMTS(3G), T1/E1/PRI and IP Connectivity
Hospitality Solution for Enterprise Hotels and Resorts
Call Center Solutions with CTI applications
Off-Site Mobility with Mobile and IP Extensions
Multi-Site Networking over ISDN or IP Network
Hot-Swappable Cards
Radio Cards
Redundancy
DC Power Supply Options
Corporate Offices , Manufacturing houses, Hotels, Hospitals, Call centers and Residential appartments
ETERNITY LE
Product Configurations
Max. TDM
Ports
Max. IP Extensions
ETERNITY LE
1344
999

9. Matrix ETERNITY IP-PBX
Universal Connectivity

10. SMS Gateway SMS to Email Third-Party SIP Devices
Matrix ETERNITY IP-PBX
Maximum System Capacity
TELEPHONY 32
SIP Trunks 24
T1E1 ISDN PRI
128
GSM SIMs
128
POTS (CO)
ENDPOINTS
1344
Analog
128
Key Phone
999
IP Users
Radio Handsets
APPLICATIONS
Voice Mail
Android/iOS
Softphone
SMS Gateway SMS to
to SMS
Hospitality Module
INTEROP
PMS Integration
ITSPs (VoIP Carriers)
Third-Party SIP Devices
Call Centre Solutions
MANAGEMENT
Web based GUI
Remote Support
SNMP
Class of Services
Maximum Capacity of ETERNITY IP-PBX Systems

11. SYSTEM RESOURCES System Resources Description Maximum Capacity
ETERNITY PE
ETERNITY GE
ETERNITY ME
ETERNITY LE
3SS
3SP
6SP 6S
12S
10S
16S
Universal Slots
For Expansion Cards 3 6 12 10 16 28
SLT Ports
Single Line Analog Telephones 24 48
120
240
320
320 or 512*
1344
DKP/DSS Ports
Proprietary Digital Key Phones or DSS Consoles 32
64 or 128*
128
CO Ports
Two Wire Trunk (CO) Lines 8 96
BRI Ports
ISDN BRI Network or ISDN Compatible Devices -
T1/E1/PRI Ports
T1 or E1 or ISDN PRI Network or Compatible Device
GSM/3G Ports
GSM/3G Network 40 64
E&M Ports
E&M Network 80
Voice Mail System
(Number of Ports)
Voice Mail System with Auto-Attendant
Magneto Ports
To Connect to Magneto Phones
Radio Ports
* With PS48VDC – 500W
# Optional Connectivity

12. User Terminals Phone Options Analog Phones Digital Key Phones
IP Phones
Android/iPhones
Mobility Clients PC
Soft phones
IP-DECT
Confidential

13. Product Configurations
USER TERMINALS
IP Phones – SPARSH VP330E – The Touch Screen IP Phone
4.3” Large Color Touch Screen Display
Ergonomic and Modern Design
Fixed Function Keys – Hold, Transfer, Conference, Voice Mail, Headset, Mute
Superior Voice Quality with HD Audio
On-screen BLF monitoring – 18 Contacts
Presence Indication
Local Phonebook (500 Entries) and LDAP Client
Wi-Fi Connectivity over USB Dongle*
PC and LAN Ethernet Ports
Power over Ethernet (IEEE 802.3af)
SPARSH VP330E
Product Configurations
Category
Display
SPARSH VP330E
Premium
4.3” Vivid Color Display

14. Product Configurations
USER TERMINALS
IP Phones – SPARSH VP310 – The Executive IP Phone
2 Line LCD with Backlit
Fixed Function Keys (With LED) - Voice Mail, Mute, Do Not Disturb, Forward, Logs, Speaker
Fixed Function Keys (Without LED) - Hold, Conference, Contacts ,Transfer
Superior Voice Quality with HD Audio
Full Duplex Speaker Phone
PC and LAN Ethernet Ports
Power over Ethernet (IEEE 802.3af)
12 DSS/BLF Keys for Feature, Line, Extension
Message Wait and Ringer Lamp
3.5mm Headset Connectivity
Adjustable Desk Stand
Plug & Play
SPARSH VP310
Product Configurations
Category
Display
EON310
Executive
Two Line

15. Product Configurations
USER TERMINALS
IP Phones – SPARSH VP248S/SE – Feature-rich IP Phones
Superior Voice Quality with HD Audio
2 Line Adjustable LCD with Backlit
29 Programmable Keys
12 Touch Sense Features Keys –
Built-in 16 DSS Keys for Feature, Line, Extension
Busy Lamp Field (BLF) Indication
Local Phonebook (500 Entries) and LDAP Client
Auto Answer with Headset Interface
DHCP, PPPoE, NAT and STUN
PC and LAN Ethernet Ports
Power over Ethernet (IEEE 802.3af)*
SPARSH VP248S/SE
Product Configurations
Category
Display
SPARSH VP248S
Standard
Two Line
SPARSH VP248SE

16. Product Configurations
USER TERMINALS
SIP Phone – SPARSH VP110 – Entry Level IP Phone
132 x 64 Pixel Graphical Display
Context Sensitive and Fixed Function Keys
Full Duplex Speakerphone with AEC, VAD, CNG
TLS/SRTP for Voice Security
Integrated PoE (802.3af)
Auto Provision, TR069
IPv6 Ready, PC and LAN Ports
Stores up to 1000 entries
Wall Mount, Table-top
SPARSH VP110
Product Configurations
Category
Display
SPARSH VP248S
Standard
Five Line Graphical

17. Product Configurations
USER TERMINALS
Digital Key Phones – EON510 – Premium Digital Key Phone
240*64 Pixels Graphical LCD with Backlit
4 Programmable Context Sensitive Keys
Fixed Function Keys (with LED) – Voice Mail, Mute, Do Not Disturb, Headset, Speaker
Fixed Function Keys (without LED) – Hold, Conference, Redial, Transfer
Built-in 16 DSS Keys for Feature, Line, Extension
32 Keys Expansion Module (DSS32)
Message Wait and Ringer Lamp
3.5mm Headset Connectivity
High Quality Speaker Phone
EON510
Product Configurations
Category
Display
EON510
Premium
Two Line

18. Product Configurations
USER TERMINALS
Digital Key Phones – EON310 – Executive Digital Key Phone
2 Line LCD with Backlit
Alphanumeric Dial pad Keys
Fixed Function Keys (with LED) – Voice Mail, Mute, Do Not Disturb, Forward, Logs, Speaker
Fixed Function Keys (with LED) – Hold, Conference, Contacts ,Transfer
12 DSS/BLF Keys for Feature, Line, Extension
Message Wait and Ringer Lamp
3.5mm Headset Connectivity
High Quality Speaker Phone
Adjustable desk Stand
EON310
Product Configurations
Category
Display
EON310
Executive
Two Line

19. Product Configurations
USER TERMINALS
Digital Key Phones – EON48 – Feature-rich Digital Key Phone
Full-Duplex Speaker Phone
6 Line and 2 Line Adjustable LCD with Backlit
12 Touch Sense Features Keys –
Call Back, Hold, Transfer, Forward, Conference, Redial, Release, Do Not Disturb, Mute, Phonebook, Cancel, Voice Mail
Message Wait and Ringer Lamp
64 Keys Expansion Module (DSS16x4)
Desk-Top and Wall Mounting
EON48P
EON48S
Product Configurations
Category
Display
EON48S
Standard
Two Line
EON48P
Premium
Six Line

20. USER TERMINALS Mobile Softphone – SPARSH M2S Advance Call Capabilities
One-Touch Access to PBX Features
Corporate Directory Integration
Video Calling
Presence Sharing and Instant Messaging
Voice Mail Access
Conversation recording
User Configurable BLF
High Quality Speaker Phone
SPARSH M2S

21. USER TERMINALS UNIFIED COMMUNICATION CLIENT – VARTA WIN200
Corporate Directory Integration
1000 DSS & 600 BLF keys for Monitoring
Popup Window for Incoming Message & Call
Comprehensive Call Management -
Hold, Transfer, Forward, DND
Presence Sharing and Instant Messaging
Video Calling
Drag and Drop Conference
Contact Grouping
VARTA WIN200

22. Solution Overview

23. Teleworkers: Australia
Solution Overview
Application Scenario
Mobile Workers
GSM/UMTS(3G) Network
Teleworkers: Australia
Mobile IP Extensions
India Office
Employees working from Home IP
Office Employees: SLT & DKP
IP Phone
DKP
CO (TWT)
SLT
Mobile Workers
GSM/UMTS(3G) Network
ETERNITY NE
IP Softphone
Softphone
CEO’s Desk
GSM/3G Mobile Extensions

24. Office Communication Solution
Solution Overview
Enterprise-Grade Features Reduces Administration Time and Increases Overall Productivity
Variety of User Terminal Options to suit Flexible Working Environment
Analog Telephones, Digital Key Phones, IP Key Phones, SIP Phones, IP Softphones
Variety of Trunk Options to make Calls via Cost-effective Networks Reduces Telephony Cost
CO Trunk Lines, GSM, UMTS (3G) and VoIP (SIP) Trunks
Multi-Party Conference Enhances Collaboration and Speeds up
Decision Making
Forward Calls on Mobile Phone ensures No Lost Opportunities
Forward Voice Mail on in Non-availability in Office

25. Teleworking Solution Overview
Extended Office for Employees Working From Home or Remote Site
Make and Receive Office Calls from Convenient Working Location
Transparent Functioning as if working from Office
Access to IP-PBX features from User Location
Anywhere Access to Voice Mail via Notification
Boon for Overseas Employees or Remote Site Workers

26. Mobile Worker Solution Overview Office Communication on the Go
Ideal Solution for Employees who keep Travelling across the Geography
Use GSM or UMTS (3G) Mobile Phones as Office Extensions
Use Mobile Phones with SIP Client as Office Extensions
Use all IP-PBX features – Make and Receive Calls, Access Voice Mail and Directory, Conference etc

27. Key Features

28. IP Telephony Call Forking
Same credentials such as User name and Authentication Password can be entered in three different IP terminals
All three devices now works as a single extension to make/receive calls
In event of an incoming call, all three devices rings
User can attend call from convenient device
Laptop with Softphone
PSTN/GSM
/UMTS(3G)
/VoIP
Employee not at Desk
ETERNITY NE
The same desk call is Attempted on two IP devices with same credentials
Mobile with SIP Client

29. IP Telephony Voice Call Over UMTS (3G)
Make VoIP calls via over UMTS (3G) SIM inserted in ETERNITY NE
VoIP calls can be Made in Absence of Wired Internet Connectivity
Remote Workers can User DISA to use this Facility
ITSP Proxy
GSM/UMTS
(3G)
ETERNITY NE

30. IP Telephony Multi-Site Connectivity Internet
ETERNITY IP-PBX
SLT
Local LAN
SLTs
IP Phone
Local LAN
DKP
Internet
PC Soft Phone
Branch Office
(without any PBX System)
ATAs
Head Office
(with ETERNITY IP-PBX)
Mobile SIP Client
TWT
International Brach Office
(with Traditional PBX System)
VoIP Gateway
PSTN
SLT
Existing
PBX
Multi-Branch Connectivity using IP Networking

31. Field Mobile Workforce
Mobility Features
Direct Inward Station Access (DISA)
Field Users can access Telephony Features from their Mobile Phones
Access to PBX features such as Making and Receiving Calls, Transfer, Forward, Conference Calls, Access to Voice Mail, etc. while Roaming
201
DKP
230
202
SLT
GSM/UMTS(3G) Network Coverage
228
IP Phone
ETERNITY NE
231
229
232
IP Softphone
Office
Field Mobile Workforce

32. Mobility Features Dual Ring
Both Desk phone and Mobile Rings Simultaneously
User can Pick up the Call from any of the Two Terminals
Helps Users to Stay Connected from Anywhere
Desk Phone
CO/GSM
/UMTS(3G)
VoIP
Caller
Mobile Phone

33. Mobility Features Call back on Mobile
When a Caller Misses a call on any of the Trunk (CO, GSM/3G or VoIP), ETERNITY NE Automatically Gives a Call back
On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator
Caller’s Numbers should be Programmed in Trusted Caller’s List
Caller Leaves Missed Call on Any of the NE Trunks Port and
System Initiates Auto Call back
PSTN/GSM
/UMTS(3G)
/VoIP
Auto-Attendant
Sales Person
Operator
ETERNITY NE
DID
Confidential

34. Mobility Features SPARSH M2S – Mobile Softphone
Comprehensive Call Management
One-Touch Access to PBX Features
Corporate Directory Integration
Video Calling
Presence Sharing and Instant Messaging
Voice Mail Access
Available On
Conversation Recording
CONFIDENTIAL

35. Intelligent Functions
Auto Attendant
Eliminate the Need of an Operator to Route Calls, Auto-Attendant does it all
Customers can Reach to Desired Extension without the help of an Operator
Keep your Organization Running 24x7 by Greeting Callers round-the-clock
Greetings as per Time of the Day – Morning, Evening and Off Hours

36. Intelligent Functions
Automatic Number Translation
No Need to Remember Additional digits to be Added or Removed while Placing a Call
Modify the Dialed Number by adding Specific Area Code or Country Code Automatically
Simply Dial Large Numbers by Entering String of Short Numbers

37. Caller gets Directly Connected to Desired Extension
Intelligent Functions
Caller-ID based Routing
NE Checks Incoming CLI with the Numbers Stored in Programmed CLI Table and Directly Transfers it to the Respective Extension
Incoming Call First Lands On the Operator’s Extension and then Transferred to the Appropriate Extension
Caller gets Directly Connected to Desired Extension
Ideal Route
PSTN
ETERNITY NE
MD’s Residence
MD’s Extension
Operator
Operator
Actual Route
Scenario 1 Normal Routing
No Need of Operator to Route Calls
Scenario 2 CLI based Routing

38. Intelligent Functions
Least Cost Routing
Automatically Selects the Most Economical Route for Each Outgoing Trunk Call
Comprehensive LCR
3 Types of LCR:
Time based
Number based
Combination of Time and Number based
Call made Outside the Organization are always at Least Possible Cost
VoIP
PSTN
ETERNITY NE
GSM/3G

39. Mobility Features Logical Partitioning
Allow or Deny Calls in-between CO, Mobile or VoIP networks
Comply Country Specific Telecom Regulations

40. Intelligent Functions
Return Call to Original Caller (RCOC)
Boon for the Big Organization where Group of Trunks shared by Number of Users
If the Called Person does not Pick up the Call in event of Missed Call or Busy
Called party can Directly Reach to the Concern person without any Delay
Bypass Operator and Auto-Attendant
Saves time of the Caller and Reduces Hassel for Operator to ask who has Called
Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks
Called Party is Busy or no Replying
Ext no. 301 Dial Number
GSM
/UMTS(3G)
/VoIP
301
System Stores Calling Party’s no. with its Extension Port
When the User Calls Back, Call Gets Routed to the Same Extension

41. Intelligent Functions
Scheduled Call Forward
Forward Desk calls to Different Number as per Day or Night Time
Destination Numbers can be Other Extension, External Number or Voice Mail
For example: Desk calls can be Forwarded to User’s mobile during Day time, Residence number at Night Time

42. Voice Mail System Voice Mail to Email
Incoming Voice Mail is forwarded to User’s account
Notification can be made With or Without Attachment

43. Voice Mail System Conversation Recording
The User can Record his Conversation in his Personal Mail Box
The User can Listen Recorded Conversations Stored in the Mail Box along with other Messages
Extremely Useful Feature for Organizations that works on Verbal Commitments

44. Simplified Management
SMDR with Call Cost Calculation
Call Detail Record of Outgoing, Incoming and Internal Calls
6000 Outgoing, 5000 Incoming and 1000 Internal Calls
Filters like Call Duration, Calling Number, Trunk, Extension etc. helps in Call Analysis
Structured Call Charges – based on the Outgoing Trunk used for Dialing
Options of Fixed, Unit wise and Percentage wise Service Charge
Charges on Special days can be Defined
Call Rates can also be Defined based on the Time-Zone
Print SMDR Reports can be Printed in Online and Offline Mode

45. Simplified Management
Remote Management
Built-in Web-server Functionality for Remote Programming,
Saves Time and Cost of Technical Support
Two Programming Access Modes
System Administrator (SA)
System Engineer (SE)
Supported Languages
English, French, German, Portuguese, Spanish, Italian

46. Productivity Boosting Features
Alarms and Reminders with Snooze
Set Once/Repeat Alarm for All Users
Alarm Snooze Ensures that no Alarms get Missed
Alarms Types: Automated or Operator Served
Generate Report of Non Served Alarms
Alarm Notification Type:
Voice Mail
Auto Generated Voice Message
Music on Hold
Operator

47. Productivity Boosting Features
Conference – Up to 6 Participants
Office Employees
GSM
UMTS/3G
Reception 00
Logistics & Transportation
Local LAN
Factory Workers
Internet
ETERNITY NE
PSTN
Field Sales Person
(Mobile SIP Client)
Technical Support Team

48. Up to 6 People can be included in single Dial-in Conference
Callers can join in a conference by dialing a dial-in code at a pre-defined time
Productivity Boosting Features
Conference – Dial-in
Callers can join in a conference by dialing a conference dial-in code at a pre-defined time
GSM/UMTS 3G
Logistics & Transportation
Up to 6 People can be included in single Dial-in Conference
Reception
Local LAN
Factory Workers
Internet
Sr. Manager-Production
ETERNITY NE CO
Field Sales Person
(Mobile SIP Client)
Technical Support Team
Sr. Manager-Sales

49. Productivity Boosting Features
COMPUTER TELEPHONY INTEGRATION (CTI)
TAPI 2.2 Support
Call Control Features - Dial, Transfer, Hold/Retrieve, Transfer, Conference
Live Monitoring of Trunk and Extensions-Called Number, Extension Status, CLI of Received Calls
Supports IVR, ACD, Dialers, Voice Logging with third party CTI Applications
Database Integration - MS Outlook, CRM, ERP
Call Centers Contact Centers Customer focused organizations

50. Productivity Boosting Features
Key Benefits of CTI
Improve staff efficiency and customer satisfaction
Set Monthly Call Budget for Individual Extension
Exceeding the Budgeted Value, Extension is Barred from Calling Facility
Get customer information prior call connection

51. Cost Control Features Call Budget on Trunks and Extensions
Control the Use of Trunk Resources and Extensions
Supports innovative business applications like IVR, ACD, Dialers, Voice Logging, etc. with third party CTI Applications
Integration with various customer database like MS Outlook, CRM, ERP, etc
Budgeted Value can be Cleared Manually or Automatically Every Month

52. Cost Control Features CUG over GSM/UMTS(3G)
Incoming Number:
Communicate with Field Employees at Zero Call Cost
Insert as many as Two CUG SIMs in Two GSM/UMTS(3G) Modules
Any Call made to Field Employee is routed via CUG SIMs of Module
GSM/UMTS
(3G)
GSM/UMTS (3G) Card

53. Cost Control Features Toll Control
Assign Call Privileges/Permissions to Individual Users
Allow or Deny Certain Numbers to be Dialed
Allow or Deny Calls during Day and Night Hours
Confidential

54. CONFIDENTIAL