1. Transnational Cooperation and Capacity building for the inclusion of non-national Roma
Munich December 2016

2. Main points Organization of public authorities in Bulgaria
Decision making levels
Culture of public services
Motivation of local officials
Some rules to effectively reach Bulgarian public services

3. Organization of public authorities in Bulgaria
PRESIDENT
NATIONAL ASSEMBLY 240 MPs
LOCAL AUTHORITIES
COUNCIL OF MINISTERS
COURT
PROSECUTION
INVESTIGATION
GOVERNOR
MAYOR
LOCAL COUNCIL
VOTERS
1. Parliamentary republic with a separation of powers. 2. Electoral process takes place for … 3. Local Government shall be exercised by regional and municipal administration.

4. State structure and administrative territorial division of Bulgaria
28 Regions
265 Municipalities
over 2500 Mayoralties
1. Administrative-territorial division is a two-course - consists of 28 Regions, divided into 265 municipalities. 2. The lowest units in the hierarchy of executive power are mayoralties – over 2500

5. Implements the state government at local level
THE GOVERNOR
Implements the state government at local level
Ensures consistency between national and local interests in implementing the regional policy
Coordinates the activities in the economic, social and cultural sectors
Interacts with the local authorities in the region and other institutions
The governor is the sole executive authority in the district, which implements government in place and ensure consistency between national and local interests in implementing the regional policy.

6. THE MUNICIPALITY
The municipality consists of one or more settlements - mayoralties or districts in the cities with population over 100 thousand (Sofia, Plovdiv, Varna)

7. Local authorities: LOCAL COUNCIL
Sets the overall policy for the construction and development of the municipality;
Accept and control the implementation of the budget;
Determine the amount of local taxes;
Decide on any acquisition, management and disposition of municipal property;
Adopt decisions on the establishment and approval of development plans for the municipality and their amendments;
Approve the structure of the municipal administration;
Adopt decisions for making administrative changes affecting the municipality

8. Executive authority in the municipality: MAYOR
Manages the entire executive activity of the municipality, coordinates and supervises the activities of individual units
Appoints and dismisses the employees of the municipal administration
Organizes the implementation of the decisions of the Municipal Council
Implements the budget
Reports to the Municipal Council and the citizens;
Represents the municipality before individuals and legal entities, public organizations, political parties and the court

9. Culture of public services
Often:
Difficult to recognize the problems/challenges
No team work
Deadlines – strives to prolongation
Avoids transparency; Terrified of the word ‘monitoring’  
Do not understand and can not apply strategic approach in their work (also legal&administrative provisions)
Strong hierarchical relationship of social and employment services
Dependency on the political level & party headquarters
Expect citizens to serve the administration, and not the opposite

10. Some rules for effective communication with public cervices
Write official letter on paper:
with reference number,
to whom it is addressed (to the Mayor of ....)
specified topic
signed and stamped
Refer by family name to the mayor: “Dear Mr. Ivanov,…”
Do not rely only on the Internet – the s in many municipalities still not registered
Send also by fax 
Then call on phone and hope they speak English

11. Thank you!