1. Application Systems Health Assessment Summary
EXAMPLE

2. Application Systems Assessment
Introduction
The purpose of the Legal Application Systems Assessment was to evaluate the key characteristics of key IT application systems used by the Legal Division. It is important to identify the positive and — if necessary — negative aspects of current systems in relation to the strategy of the business and how well they contribute to the operational success of the Division.
The basis for this assessment was the Application Systems “Health Check” evaluation process from Gartner, one of the leading research firms in the Information Technology industry. The process evaluated each Legal application system based on characteristics of performance in the following areas:
Business
Business Process Support
Business Value
Data and Information Quality/Timeliness Business Robustness
Life Cycle Position

3. Application Systems Assessment (cont’d)
Introduction (cont’d)
Operational
Complexity
Reliance on Subject Matter Experts
Maintenance Factors
Supportability
Availability and Cost of Support Skills
Technical
Architectural Alignment
Foundational Technology Quality Extendability
Technical Performance.
The results of the assessment are reflected on the following pages.

4. Application Systems Assessment (cont’d)
A summary of the Application System assessment is provided below reflecting the overall “health” or fitness of each application to support the Legal business. It is the combined score of three performance indices related to business, operational, and technical areas.
An overall score of 36 to 42 is good. In general, the application is performing well and adequately supports Legal.
A score of 31 to 35 indicates the application fitness is fair. Key areas need attention to bring it back into alignment with business, operational or technical standards and requirements.
A score of 30 or less indicates some serious issues with the application which should be evaluated in more detail to determine corrective action.
Detailed assessment scores by application are provided on the following pages.

5. Application Systems Assessment (cont’d)
Business Performance – Assessment Scores

6. Application Systems Assessment (cont’d)
Operational Performance – Assessment Scores

7. Application Systems Assessment (cont’d)
Technical Performance – Assessment Scores

8. Application Systems Assessment - Conclusions
Based on the results of the assessment, we found that:
Conclusion #1
Conclusion #2
Etc.

9. Application System Health Check
Assessment Criteria

10. Business Aspects of Performance
Source: Gartner

11. Business Aspects of Performance (cont’d)
Source: Gartner

12. Business Aspects of Performance (cont’d)
Source: Gartner

13. Operational Aspects of Performance
Source: Gartner

14. Operational Aspects of Performance (cont’d)
Source: Gartner

15. Operational Aspects of Performance (cont’d)
Source: Gartner

16. Technical Aspects of Performance
Source: Gartner

17. Technical Aspects of Performance (cont’d)
Source: Gartner

18. Technical Aspects of Performance (cont’d)
Source: Gartner