1. Online Consultations in Southwark
19 April 2017

2. Context Southwark is a diverse borough >300,000 residents
>300 languages spoken
median age is 32.7
turnover rate is 8th highest in London
population expected to increase by at least 12% over 10 years

3. Our Stakeholders
Engaging with patients and practices to shape how they access/deliver services online
Patient representatives (including Healthwatch and individual practice PPG’s)
41 GP practice contracts over 42 sites
2 x GP Federations
Southwark CCG clinical, commissioning and transformation teams
Independent advisors

4. Digital Health Market Video vs. email consultation?
Low, medium or high maturity?
Artificial intelligence?
Symptom checker/triage vs. long term condition management?
Decision trees vs. risk stratification?

5. Supplier Showcase
Aim: To improve our understanding of the current capability of online consultation software and develop a procurement specification.
Acknowledging online consultation is only one way of patients accessing care, that may not suit everyone, we wanted to find the right offer for Southwark people.

6. Showcase Outcome What is our ‘ask’? artificial intelligence
Measures of success
What is our ‘ask’?
clinical and information governance
financial model
interpretation services
feedback mechanisms

7. Developing Vignettes Patient and health care professionals
What are my health needs? How does my lifestyle impact my access/experience of healthcare in Southwark?
How do I deliver healthcare? How does my lifestyle impact my experience of delivering healthcare in Southwark?
Kemi, 48, Peckham
Samantha, 37, East Dulwich
James, 48, Camberwell
Isaac, 79, Bellenden Road

8. Next Steps DigitalHealth.London Accelerator pilot
Creation of a Southwark specific procurement specification
Approach the market
17/18
18/19
19/20
Procurement
Evaluation
Rollout
Pilot