1. Missouri
Department of Revenue
Presents
Get Legal

2. Get Legal
2010 statistics from the Missouri State Highway Patrol indicated that over 11,000 citations were issued relating to license violations.
In fiscal year 2012, the Department added 274,910 suspension and revocations to drivers’ records.
Get Legal? Designed to determine if additional outreach would increase reinstatements.

3. Get Legal Criteria for The Chosen Ones Control Group – same criteria
Eligible to reinstate for a minimum of one year
Individual must have at least one active suspension, revocation or denial action
Find one in every county
Control Group – same criteria
Swept driver license records for 7,250 individuals who had been eligible for reinstatement for a minimum period of one year. Those individuals were mailed a standardized letter in early Jan An identical control group was identified to assist in determining the success of the pilot.

4. Get Legal Create Standardized Letter
Informed Individual of Eligibility to Reinstate
Included Number
Back of the letter listed items for reinstatement

5. Get Legal Receiving Feedback Primary Reason for Not Yet Reinstating
Lack of Money
Not Aware of Suspension or Revocation
Unsure of Reinstatement Requirements

6. Get Legal Statistics 7,250 Letters Mailed 31% Undeliverable
As of May 31, 2012:
8 % Who received Letters Reinstated
4 % of Controlled Group Reinstated
Receiving additional outreach nearly doubled the likelihood of reinstatement.

7. Get Legal As of August 31, 2012: Another sweep in December.
13% Who received Letters Reinstated
7% of Controlled Group Reinstated
Another sweep in December.

8. Get Legal Recidivism rate Notified Group: Control Group:
Single suspension or revocation – 18
Multiple suspensions or revocations – 16
Control Group:
Single suspension or revocation – 16
Multiple suspensions or revocations – 9
Recidivism Rate = those who reinstated by may 31, 2012, and have since lost their driving privilege.

9. Get Legal 12 Driver License Bureau employees Prepared contact groups
Generate letter
Took calls
Analyzed Data
4 Information Technology Services Division employees

10. Get Legal Cost – approximately $26,800
Wages
Postage
Miscellaneous
$20,000 grant received from the Missouri Coalition for Roadway Safety.

11. Get Legal
Phase II
Send eligibility letters outside the realm of tax season.
Change requirements for who receives communication.
R returned notifications to newer address.

12. Get Legal
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