1. 5 Essentials of Building a Successful Telehealth Program
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5 Essentials of Building a Successful Telehealth Program
Presented by: Lloyd Sirmons SETRC
Rena to take over
Your Logo Here if you want
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2. Neufeld - Telehealth for Ohio Mental Health & Addiction Services Providers
October 4, 2013

3. Consortium of

4. Telehealth Workgroups
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SETRC provides an applied approach to telehealth education and technical assistance services in order to streamline implementation and better utilize telehealth applications and technology in the region.
Provide insight and direction regarding the advancement of telehealth encourage collaboration among existing telehealth networks and programs.
Telehealth Workgroups
The National School of Applied Telehealth
Telehealth Education
Annual state specific summits
Telehealth Awareness
This is not a comprehensive list and does not include EMR vendors. However, many EMR Vendors are building a video solution into their EMRs.
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5. NSAT is the education arm of the SETRC and delivers
NSAT is the education arm of the SETRC and delivers
standardized, accredited, and affordable telehealth instruction.
The online Telemedicine / Telehealth Certification courses instruct on the essentials of telehealth and prepare individuals to become valuable members of a telehealth team. A completion certificate with 0.3 CEU/3 credit hours for this course will be awarded when all Learning Outcomes Conditions have been met.
As an IACET Authorized Provider, HomeTown Health University (NSAT) offers continuing education units (CEUs) for its programs that qualify under IACET guidelines (

6. NSAT TeleHealth Courses www.nsat.us
Certified Telemedicine Presenter Course
designed so that its graduates will gain insights and skills in order to correctly and confidently present patients during virtual encounters with healthcare providers and a variety of specialists.
Certified Telehealth Coordinator Course
designed so that its graduates will gain insights and skills to successfully implement, coordinate, and manage a telehealth program.
Certified Telehealth Liaison Course
designed so that its graduates will gain insights and confidence to successfully serve as a leader, promoter, and marketer in the telehealth industry.

7. What’s the Drivers
Healthcare providers are coming under increasing pressure to improve the quality of care delivered to patients while decreasing the cost to provide this improved care.
As the population ages and chronic disease explodes, the healthcare delivery system will be forced to treat larger numbers of patients with fewer and limited resources.
The main DRIVERS behind the expanding application of telehealth:
the desire to improve healthcare services for all
the need to decrease costs and increase efficiencies while improving workflow.

8. HTH Iowa SHIP ITTC Webinar 11-4-16
What’s the Drivers
We often think of telemedicine as a solution to bring subspecialty care to underserved rural areas. However, urban use of telemedicine is rapidly growing due to consumer demand, cost considerations, technology advances, traffic, caregiver availability, and urban resource distribution.
Telemedicine is no longer just a solution for the rural and underserved areas, but also for the Urban areas.
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9. Top 10 Causes of Death in the US
A new report out from the Centers for Disease Control and Prevention looks at the shifting trends in Americans' health and mortality, and the conditions most likely to take lives.
Heart Disease
Alzheimer’s Disease
Cancer
Diabetes
Chronic Lower Respiratory Disease
Influenza and Pneumonia
Kidney Disease
Accidents
Suicide
Stroke

10. Remote Patient Monitoring
Assessing the Need
Telemedicine has many applications and uses, so a first task is to determine what the needs of your patients are and how telemedicine could address them. This step is a very detail-oriented process which will help identify potential telemedicine opportunities.
Infectious Disease
Stroke
Obstetrics
Emergency
Psych
ICU
Remote Patient Monitoring
Cardiology

11. Other Expansion Possibilities
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Other Expansion Possibilities
Other areas where Telemedicine Programs can be expanded:
Diabetes Education
Telepharmacy
School Based
Skilled Nursing Facilities
Correctional Facilities
Local physicians
Nephrology (home dialysis)
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12. Attributes of a Successful Telemedicine Program
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Attributes of a Successful Telemedicine Program
The potential for success is tremendous, but success can only be achieved if attention is paid to the “details.” By studying successful telehealth and telemedicine programs, one will find specific attributes that contribute to long term viability and growth.
Keys for a Successful Telemedicine Program:
Administrative Support
Administrative and Clinical Champions
A Telehealth Coordinator
Technical Support
Marketing
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13. Administrative Support
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Administrative Support
Administrative support is paramount to a successful telemedicine program. Without on board, the program will lack necessary resources and will ultimately starve.
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14. Administrative & Clinical Champions
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Administrative & Clinical Champions
For almost a year, Ellen McGowan knew the first Wednesday of every month she had to make the 115-mile trip from her house in Sheffield to her doctor at the University of Alabama at Birmingham Hospital for a checkup.
Not only did she have to drive 115 miles, she then had to navigate B-Ham and UAB.
Dr. Eric Wallace is a nephrologist at UAB specializing in peritoneal dialysis — home dialysis
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15. The Coordinator
The Telehealth Coordinator is responsible for the overall management and direction of the Telehealth Program
Telehealth takes many staff applying their specialized knowledge to make a telehealth program operate smoothly. The Telehealth Coordinator is at the CENTER of everything, playing a key role in ensuring that the patient encounter is successful and that a high quality of service is received.

16. Ware County Schools
The Ware Co school system, located in Waycross, GA, started their telemedicine program during the school year. The program never got up and running until they appointed a program coordinator in 2015.
– 250 kids
– 232 kids

17. Successful telemedicine programs must have technical support!
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Technical Support
Successful telemedicine programs must have technical support!
Hardware Support
End-User Support
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18. Market the Program Spread the word & Communicate the Vision
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Market the Program
Spread the word & Communicate the Vision
Organization
Community
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19. Outcomes of Successful Programs
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Outcomes of Successful Programs
Improved Health Outcomes
Improved Access to Care
Patient Satisfaction
Physician Satisfaction
Cost Reductions
Improved Efficiency
So, you have started your program? How do you know if it’s successful?
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20. HTH Iowa SHIP ITTC Webinar 11-4-16
Barriers
Success will only be accomplished by overcoming some barriers.
Reimbursement
Providers
Resistance to change
Cost of Technology
Technology Interoperability
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21. Think Coordination of Care
Where, and how, will your program fit into the patients care?
Care coordination is “the deliberate organization of patient care activities between two or more participants involved in a patient's care to facilitate the appropriate delivery of health care services.”

22. HTH Iowa SHIP ITTC Webinar 11-4-16
Be Innovative
If you ALWAYS do, what you have ALWAYS done, you will ALWAYS achieve the same results!!!
I can’t stress this enough, successful programs think outside the box.
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23. To Further the Discussion:
Questions?
To Further the Discussion:
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