1. doccentre Services

2. CANADA MORTGAGE AND HOUSING CORPORATION
EDMS Agenda
CMHC Overview
doccentre Services
CMHC’s Publishing Initiatives
Docushare Content Management Timeline
CMHC’s Future IM Strategy
CANADA MORTGAGE AND HOUSING CORPORATION

3. CMHC Overview
Canada Mortgage and Housing Corporation (CMHC) is Canada’s National Housing Agency
Housing Expertise and Advice
Affordable Housing
Innovative Financing Options
Approximately 2000 employees with a presence in every province and territory

4. CANADA MORTGAGE AND HOUSING CORPORATION
doccentre Services
Creative Services – Graphics, Multimedia & Web Support
Production Printing Services
Distribution Services – Mail, Warehouse & Courier
Call Centre Services – Reception, Programs & Conferences
Information Management – Digitization & Records Management
CANADA MORTGAGE AND HOUSING CORPORATION

5. CMHC’s Publishing Initiatives
93% of 3,400 products produced on-demand = Closure of offsite warehouse
27% Reduction internal production print volumes ( )
14% Fleet Paper Reduction ( )
Migration from Print Publishing to Digital Publishing (mobile aps/PDAs)
Approx. 80% of CMHC products now only available in electronic format
In M web visits and over 35M page views
Increase of web Content Accessibility to meet Government of Canada Standards
CANADA MORTGAGE AND HOUSING CORPORATION

6. doccentre Content Management Timeline
Electronic Document Storage
OPIMS Publication Storage
Catalog of Publication for Reprints
Workflow Integration
SAP integration with Projects
BCP for Security and Accessibility
Collaboration across regions and clients
Archives
Increasing accessibility of archived paper documents
Reducing Offsite storage
Integration with intelligent scanning software
Life Cycle Management with Disposition Policies
Future Initiatives
Digital MailRoom
Integration with Records Manager (OpenText Content Server)
Electronic Forms Automated Process
CANADA MORTGAGE AND HOUSING CORPORATION

7. CMHC’s Future IM Strategy
A successful IM strategy means that information is being retained and disposed of based on business and legislative requirements.
To do disposition would mean:
IM governance established
OpenText and Docushare implemented and adopted – benefits realised (other systems decommissioned)
Near zero use of desktop or shared drives
Storage needs flat or reducing
The result is that we have a trusted repository of information that is searchable and auditable.
The business outcome – less time managing information and more time analysing and using information.
CANADA MORTGAGE AND HOUSING CORPORATION