1. Paratransit Brokerage: A More Efficient Model for ADA Paratransit Delivery

2. Welcome & Introductions
Alaina Maciá
President & CEO
W.C. Pihl
Vice President of Business Development

3. MTM & Ride Right’s Experience
Managing transit services since 1995
28 states & DC
8 million calls & 14 million trips annually
1,400 service providers
Ride Right
Established in 2009
Vehicles in 12 states
1 million trips per year

5. Where Does Brokerage Fit?
Paratransit brokerage is just one component of your paratransit & mobility management program
Typically transit agencies still need traditional transit components
Dedicated fleet
Transit call center

6. Brokerage Cost Savings Opportunities
Lower vehicle capital
Lower fuel costs
Reduced maintenance costs
Reduced overhead & labor costs
Better managed peak & off-peak service times
Partnerships with high trip generating locations
A broker can help transit agencies achieve cost savings while ensuring quality

7. Brokerage Gatekeeping
The brokerage model should never create complaints or increase utilization
Reservations process follows agency rules
Trip time negotiation
Proper screening of trip types
Compliance with budget constraints

8. Technology to Support Success
Routing, scheduling & dispatching software & tablets
Cloud-based telephony & driver-facing applications
Regionalized call center approach
Remote monitoring of calls
Real-time view of on-street service

9. Recruiting & Credentialing Providers
100% driver & vehicle credentialing
Licensing, insurance & inspections
Compliance with drug & alcohol requirements
Background checks
Driver training
Appropriate back-office resources & technology
Inclusion of taxi & TNC providers

10. Network Monitoring On-street observations Passenger surveys
Monthly performance monitoring & report cards
On-time performance
Complaint rates
Productivity
Accidents & incidents
Corrective action plans
Comprehensive reporting

11. Partnering with Providers
Effective communication through dedicated staff
Prompt payment via direct deposit
Logical trip assignment with opportunities for routing
Driver incentives for safe, timely service

12. Approaches to Paratransit Brokerage
MTM operates programs of both types

13. Livermore Amador Valley Transit Authority (LAVTA) Wheels Paratransit
Approach
100% brokered
Location
Livermore, CA
Start Date
May 1, 2014
Subcontracted Providers 5
Number of Annual Trips
Approximately 53,000
Number of Annual Calls
Approximately 24,000

14. A High Profile Agency in a Large Urban Market
Approach
Partially brokered (10%)
Start Date
November 1, 2013
Subcontracted Providers 20
Number of Annual Trips
Approximately 360,000
Number of Annual Calls
Approximately 180,000

15. Questions? Alaina Maciá amacia@mtm-inc.net
W.C. Pihl
Please send questions directly to Ashley Wright via WebEx