1. Student Accounts and Financial Aid:
What each parent needs to know right now

2. Student Accounts Introduction:
The Student Accounts Office handles various items affecting the student account. This includes:
Generating the student bill
Processing student payments
Processing refunds
Overseeing the TMS Payment Plan
Generating and mailing year end 1098-T filings

3. Student Accounts Office
224 Ulmer Hall
Phone:
Web:
Office Hours: Mon-Fri 8:00am-4:00pm
Phones: Mon-Fri 7:30am-4:30pm
Students can view their bill and make payments in myHaven.

4. Student Bills
Student bills are mailed on a monthly basis. The due date is listed on the bill and are due the first day of classes.
Bills are also available on the myHaven portal.
Bills contain the following information:
Charges (tuition, fees, room & board, etc.)
Waivers/Financial Aid
Balance due & Payment methods

5. Student Bills Student bills can be paid in the following manners:
Online: Through the Myhaven portal
Credit cards (Visa, MasterCard, and Discover) Credit card companies charge a 2.39% convenience fee
Electronic Check (eCheck)--No additional fee
By Mail:
Student Accounts
Lock Haven University
401 N Fairview St
Ulmer 224
Lock Haven, PA 17745
In Person: Bring the payment to our office at 224A Ulmer

6. Refunds
Students should be on the look out for an from the Student Accounts Office in regards to refunds. Each student will need to select a preference on how they would like to receive any refund that they are entitled to.

7. Refunds
Each student that enrolls at Lock Haven University will receive an at their LHU address from the Student Accounts Office.
This will contain a link to Money Network for the student to click on to select how they will receive any refund that they may get throughout their time at Lock Haven University.
Once they receive the , they will simply view their choices and make their selection. It is best to do this even if they think that they won’t have any refunds so that they are covered either way.

8. Refunds

9. Tuition Rates
Tuition Rates for the State System Schools are established and voted on annually by the Pennsylvania State System of Higher Education (PASSHE) Board of Governors’ (BOG). 
The Board of Governors’ typically meets in early July.
Once tuition rates are established, the bills are generated and mailed.  

10. Financial Aid Office Introduction:
The Financial Aid Office goal is to help students and their families throughout the entire, somewhat challenging, financial aid process.
87% of all LHU students receive some form of financial aid each year.
Of the aid processed annually, $36 million just in Direct loan funds.
The average LHU student will graduate with student loan debt in the amount of $24,000.

11. Financial Aid Office Information
223 Ulmer Hall
PH:
FAX:
WEB:
Hours: Mon-Fri 8-4
*Determined Financial Aid Awards are always viewable in myHaven, the LHU student portal.
(Financial Aid tab/“Financial Aid Award” or “Shopping Sheet”)

12. What to do now… Filed, Received and Completed:
New LHU students who intend to receive financial aid have already completed these steps.
Filed a complete, signed FAFSA
Received a Financial Aid Award Letter
Completed Federal Verification, if selected.
Finalize and Secure:
What students should be doing now:
Finalize financial aid sources that have been awarded to the student, (Loans, PA State Grant)
Secure additional loans to cover any unpaid educational expenses if needed. (PLUS or Private)

13. Finalizing Direct Student Loans
Direct Student Loan Requirements
After receiving a financial aid award that includes student loans, there are two additional requirements that must be completed by the student prior to the funds being sent to LHU.
Entrance Counseling
Master Promissory Note

14. (Located on the Financial Aid section of the LHU website, under forms)
Finalizing Direct Student Loans Entrance Counseling & Master Promissory Note
Completed online at
Student will log in with his/her Federal Student Aid ID and password.
Allow 30 minutes to complete
If a student does not wish to receive the loan, he/she may cancel it by completing a Loan Change/ Cancellation Form.
(Located on the Financial Aid section of the LHU website, under forms)

15. Finalizing the Pennsylvania State Grant
If eligible, all first time recipients must complete a Pennsylvania State Grant Form.
How to determine whether this is complete:
Online at --each student should create an account and log in via the “Account Access” tab.
By phone: call PHEAA at

16. Securing Additional Loans
Two additional loan options available:
Direct PLUS Loan for Parents
and/or
Private Alternative Loan
Research now and apply immediately after receiving the fall semester bill.
Processing times can take up 6 weeks.
Apply each year.

17. Securing Additional Loans Direct PLUS Loan
Federal loan program for the parent.
Apply each year online at with parent’s FSA ID and password.
Credit check required.
If denied the loan, the student may be eligible for an additional unsubsidized Direct Student Loan of up to $4000 for the year.
More information available on the Financial Aid web page under “Types of Financial Aid”.

18. Securing Additional Loans Private Alternative Loan
An educational loan from a private bank.
Non-government supported program.
Majority of the loans are for a student borrower with a cosigner, however there are some that are available for other types of barrowers including parents/others.
Research various loan products.
A listing of lenders used by LHU students can be found at

19. Questions