1. Enhancing our member website
Title page
Enhancing our member website
In Idaho, health benefits and health insurance plans are offered and/or underwritten by Aetna Health of Utah Inc. and Aetna Life Insurance Company. For all other states, health benefits and health insurance plans are offered and/or underwritten by Aetna Health Inc., Aetna Health of California Inc., Aetna Health Insurance Company of New York, Aetna Health Insurance Company, HealthAssurance Pennsylvania Inc. and/or Aetna Life Insurance Company (Aetna). In Florida by Aetna Health Inc. and/or Aetna Life Insurance Company. In Utah and Wyoming by Aetna Health of Utah Inc. and Aetna Life Insurance Company. In Maryland by Aetna Health Inc., 151 Farmington Avenue, Hartford, CT Each insurer has sole financial responsibility for its own products.
©2017 Aetna Inc.
A (4/17)

2. Delivering a fresh, convenient and consistent member experience
A fresh, new experience
Delivering a fresh, convenient and consistent member experience 2

3. Homepage Brand New Home Page
New design – simple, fresh, modern and convenient
Improved navigation to guide members
Emphasis on relevant tools
Structured around key reasons to visit the site
Site analytics for continual improvement 3

4. Enhanced Provider Search
Intuitive, clean design
Predictive text search for more relevant results
Patient 5-star ratings and reviews
Estimated office visit costs displayed proactively with links to cost tool for additional estimates 4

5. Urgent Care Guidance Urgent Care Guidance
Information on urgent care options all in one place
Single sign on for Teladoc™ customers
Descriptions to help direct members to appropriate care based on their needs 5

6. Claims Details & Explanations
Option to view, sort and download claims
Step by step claim walk-through to explain claim components
Integrated claims and plan balances in one view 6

7. New Coverage and Benefits
Greater benefit details in simpler terms
Improved benefits journey to link coverage, care and cost information
Resources to help members at all levels of health literacy
Detailed Benefits not available online to Medicare members 7

8. Improved Cost Transparency
Streamlined design and experience
Out-of-pocket cost estimates based on member’s plan, provider rates, and claims system
Price-compare services at up to 10 providers at once
Direct links to most searched for procedures
Quality designations and patient ratings and reviews
MPE is not available online to Medicare customers. Medicare members may get estimates through customer service and/or use the Estimate Cost of Care (average costs) tool online. 8

9. Health & Wellness Engagement
Health and Wellness
Wellness and health program integration
Promotion of health assessments, digital programs and personal health records
Increased focus on incentive and discount programs 9

10. Pharmacy Integrated Pharmacy
Better integration of pharmacy capabilities
More cohesive experience with a cleaner look and feel
Streamlined process to estimate drug costs
Intuitive and streamlined design 10

11. Consistency Greater Consistency
Consistent experience across all Aetna platforms
Improved experience on mobile web browser
Enhanced registration to drive digital adoption
Note: Aetna Mobile app enhancements coming in Q3 11

12. Mobile App Redesigned Mobile App
Organized around key reasons to visit the app
Offers fingerprint log in
Allows for downloading and saving ID card on device for offline use
Note: Aetna Mobile app enhancements coming in Q3 12

13. better job performance3
Outcomes
Everyone benefits from
a better member website
When members use our digital tools they can:
Spend less
Average $170 savings in out-of-pocket costs from using cost estimation tool1
Get the answers they need
93% have a better sense of the right treatment option for them after using health decision support tool2
Happy, healthy employees have:
35%
more productivity3
40%
fewer sick days3
25%
better job performance3
We are always looking for ways to improve our members’ digital experience. Why? Because we have the right tools in place to guide our members through their journey with us. And when members use our tools, they see better outcomes and are overall satisfied. Tools like our Member Payment Estimator and Health Decision Support help members save money and get the information they need.
In addition, an excellent member experience leads to happier, healthier and more productive employees.
You see it first hand every day: healthier, happier people have less absence and more healthy days. They deliver better quality work and efficiency, better attitudes and morale, better participation and teamwork, better retention ― all of which adds up to a more successful company.
And there are studies that prove it.
The CDC has endorsed studies by BYU published in the Journal of Occupational Health & Environment that conclusively demonstrate: You get 1/3 more productivity from someone who is healthy. We see 40% less absenteeism, fewer errors and 25% better job performance.
1Aetna Informatics & Product Strategy Member Payment Estimator Study, 2012
2Survey of Health Decision Support program viewers from January 1 to December 31, 2015
3Merrill, Ray, PhD, MPH, et. al. Self-Rated Job Performance and Absenteeism According to Employee Engagement, Health Behaviors, and Physical Health. Journal of Occupational Environmental Medicine. January Volume (55): Available at Accessed November 25, 2015. 13

14. THIS IS NOT INSURANCE. THIS IS A SERVICE AVAILABLE WITH THE MEDICAL PLAN.
This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Health benefits and health insurance plans contain exclusions and limitations. Estimated costs not available in all markets. The tool provides an estimate of what would be owed for a particular service based on the plan at that very point in time. Actual costs may differ from an estimate if, for example, claims for other services are processed after the estimate is provided but before the claim for this service is submitted. Or, if the doctor or facility performs a different service at the time of the visit. HMO members can only look up estimated costs for doctor and outpatient facility services.
Information is believed to be accurate as of the production date; however, it is subject to change.
For more information about Aetna plans, refer to
Policy forms issued in Missouri include: AL HGrpPol 01R5, HI HGrpAg 01, HO HGrpPol 01.
Policy forms issued in Oklahoma include: HMO OK COC-5 09/07, HMO/OK GA-3 11/01, HMO OK POS RIDER 08/07, GR- 23, GR-29/GR-29N.
Policy forms issued in Idaho by Aetna Life Insurance Company include: GR-9/GR-9N, GR-23, GR-29/GR-29N, AL HGrpPol 02, AL HCOC 03, AL SG HGrpPol 02, AL SG HCOC-2017-PPO 01, AL SG HCOC-2017-TC 01.
Policy forms issued in Idaho by Aetna Health of Utah Inc. include: HI HGrpAg 02, HC HCOC 03, HI SG HGrpAg 02, HC SG HCOC , HC SG HCOC-NM
Disclaimers
©2017 Aetna Inc.
A (4/17) 14