1. How is Clicklearn licensed
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How is Clicklearn licensed
The license consists of a main license including one author license.
It can be per seat licensed, concurrent licenses or cloud licenses.

2. How is Clicklearn licensed
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How is Clicklearn licensed
Additional authors may be purchased.

3. How is Clicklearn licensed
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How is Clicklearn licensed
Each main license includes a main connector.
Additional connectors may be purchased.

4. How may the produced material be distributed
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How may the produced material be distributed
The produced material may be distributed freely within the licensed organization.
Distribution outside the licensed organization requires a partner license.

5. How may the produced material be distributed
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How may the produced material be distributed
The license grant is a single company and the materials created using ClickLearn may only be distributed to a single company and subsidiaries.

6. How may the produced material be distributed
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How may the produced material be distributed
If you have a Service Provider Edition license, you may freely distribute the produced material to your customers.

7. My recording is missing clicks
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My recording is missing clicks
If the recording is missing clicks, it is normally because you did not wait for the green rectangle to appear before doing the click.
Please slow down while recording and wait for the green rectangle to appear.

8. No green rectangle appears for an element on screen
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No green rectangle appears for an element on screen
This may be due how the application has been designed or which ClickLearn connector is locating the user interface element.

9. No green rectangle appears for an element on screen
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No green rectangle appears for an element on screen
Please send a technical support to ClickLearn so that our support team may review the screen image and explain why no green rectangle appears.

10. Excel cells is not detected - only a large green rectangle
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Excel cells is not detected - only a large green rectangle
This is because your license does not include the Excel connector.
Please purchase the Excel connector.

11. Replay fails immediately
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Replay fails immediately
The replay fails when it cannot locate a user element on screen.
Typically, this is because you have forgotten to prepare your application before starting the replay.
For example, if the first step in your recording will make a click on the menu File in Notepad, please make sure Notepad is started and active, and then switch to ClickLearn and start the replay.

12. ClickOnce installation problems
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ClickOnce installation problems
If the ClickOnce installation fails, please try and view the details and search on google for "ClickOnce error message" where the error message should be replaced with the error message found in details.

13. ClickOnce installation problems
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ClickOnce installation problems
The errormessage "The application binding data format is invalid" may be resolved by removing the files from %userprofile%\AppData\Local\Apps\2.0.

14. Which voices are included with ClickLearn
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Which voices are included with ClickLearn
Voices has to be purchased separately, and can normally be found on the internet.
ClickLearn also offers a ClickLearn Cloud subscription, with access to many high quality voices.

15. Which standard should a voice comply to
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Which standard should a voice comply to
Voices must be compliant with Microsoft Text To Speech (SAPI) and installed on the PC where you produce the material.

16. Is videos with embedded voicing licensed
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Is videos with embedded voicing licensed
Please be aware of the voices license terms. Some voice providers does NOT allow you to generate video files with the voice audio embedded.

17. Can my video be displayed on an iPad
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Can my video be displayed on an iPad
ClickLearn produces a video format named HTML Video.
This format may be displayed on any tablet running Windows OS, Android or iOS.
It does not require any installed video decoder.

18. How often will there be new releases
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How often will there be new releases
ClickLearn will normally have two major releases per year.
Apart from these, development may require additional and more frequent releases, due to new customer requests and service packs.

19. How will the releases be published
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How will the releases be published
If you are using the or the ClickLearn Cloud version, everything is done automatically and you will receive new releases instantly.

20. How will the releases be published
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How will the releases be published
If you are using the on premise installation of ClickLearn, you need to download the newest .msi file from If you have difficulty downloading an .msi file directly, you may also download the and unpack this file manually.

21. How do I crop a screen image
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How do I crop a screen image
Cropping is done automatically by ClickLearn according to the template settings. Normally you should not need to do the cropping yourself.

22. How do I make text bold or italic
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How do I make text bold or italic
Using ClickLearn, you do not have the option to make text bold, italic or set colors. This is to prevent getting inconsistent document looks in the final material when multiple users are on the project of making documentation.

23. Why does it take so long to produce my recording
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Why does it take so long to produce my recording
ClickLearn produces multiple documents every time you produce a recording. The video formats are the main reason that it takes some time.
You may choose not to produce one or more of the video formats, by unchecking them in the menu Tools, Preferences.
Please note, that it is always possible to check them again, if you need the video formats to be produced.