1. Consistent customer communications with care, compassion and
commitment

2. Development Communication
The Art & Science of Human Communication applied to the speedy transformation of a country and its people from poverty to a dynamic state of economic growth, in order to achieve greater social equality and the fulfillment of the human potential

3. Government’s Communication Messages
Ensure a better life for all:
Fighting poverty
Providing employment opportunities

4. Cluster Message Mandate: Ensuring a better life for all:
Safety and Security
Realising values of the Courts

5. Department of Justice and Constitutional Development
Mandate:
Ensuring a better life for all:
Access to Justice for All
Transforming Justice

6. Public Education and Communication
Marketing
Education on access to services
360° Customer Feedback Mechanism
Perception Management

7. Mission
Justice Communication fulfils the communication needs of the Department by providing effective communication and education services, which ensure mutual understanding and learning between the Department and its many publics.

8. Vision A centre of communication excellence, which will :
effectively and efficiently serve its internal and external customers;
inculcate a culture of “Ubuntu” and promote the principles of “Batho Pele” at all times and at all levels; and
speak to, listen to and address the needs of the organisation and the broader SA community as a whole.

9. PEC Structure Office of the Chief Director
- Deputy Information Officer
- Division on Promotion of Access to Information
Public Education and Liaison Services
Publications and Language Services
Corporate Affairs
Media Services and Ministerial Liaison Officers
Office Services

10. Achievements Database of Justice Sector Partners
Public Education / Information Material
Workshops / Information Sessions
Vulnerable Groups
Other Government Departments
Labour Organisations
Local Government
Tertiary Institutions
Schools
Media

11. Achievements Radio Slots Projects / Campaigns:
Irish Aid – Citizen’s Advice Desks
16 Days of Activism on No Violence
Against Women and Children
Events, eg. Court Openings
Exhibitions
Newsletters (internal)
Website
Development of Promotion of Access to
Information Manual for the DOJCD

12. Achievements Assistance with the Transformation of the
Judiciary, eg. Judges Symposium 2003
Towards a Small Claims Court Blueprint
Ten Years Celebrations:
International Judges Conference
Launch of Constitutional Hill
Securing and Financial Management of Donor
Funds for Communication Activities, eg.
Justice for All TV-series Part 4
(Switzerland R4.8 million)
The Court is my Friend (DFID R1.3 million)
Donor-funding totaling R13.8 million

13. Achievements Annual Reports Department of Justice and Constitutional
Development
SA Law Reform Commission
Judicial Service Commission
Monies in Trust – Masters Business Unit
Calendars
Policy and other documents, eg:
UN Report on the Elimination on All Forms of
Racial Discrimination
Child Justice Bill background document

14. Achievements Office Services: Archival functions
Management of Codified Instructions
Record Management
Postal matters, Messenger, Switchboard,
Reproduction Services
Maintenance, upgrading and translation of filing
system

15. Future for the next 12 months
Aggressive and proactive marketing of
departmental offerings
Educate on access to services
360° Customer Feedback Mechanism
Perception Management
Imaging
Proactive engagement with the media
Intranet, Government Gateway

16. Flagship Projects For 2003 / 2004 16 Days of Activism: 25 Nov – 10 Dec
Constitutional Education
Reprint of Constitution
Learning Materials in 12 Official Languages
(including Braille)

17. Flagship Projects TRC Recommendations
Popular / Schools’ Version of the TRC Report
A first draft of the Popular Version has been
completed
Funding has been secured for the Schools’
Version
Community Education / Outreach
Domestic Violence, Maintenance, Children’s
Rights, Recognition of Customary Marriages, Guardian Fund

18. Flagship Projects “Justice Exhibits” – monthly showcasing of the
successes / achievements of the Justice and
Constitutional Development Department
Community Development officers (NGO
partnerships)
Education Campaign
Promotion of Access to Information
Equality Legislation (Equality Courts)
Administrative Justice

19. Challenges Financial Resources Restructuring / Capacity Building

20. THANK YOU
Consistent customer communications with care, compassion and commitment