1. Web and Video Conferencing
Andrew Page February 9, 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More information
Q&A

3. Introductions Service owner: Andrew Page
Service manager: M Scott Walters
Other service delivery team members:
Greg Bronson
John Pfleiderer
Keith Sawyer
Alex Nemeth
Don Buttaccio
IT Service Desk

4. Service Description SERVICE NAME: Web & Video Conferencing
This service provides tools for real-time audio and video communication and collaboration with geographically separate locations, across campus or across the globe.
Available to:
Faculty
Staff
Contractors
Students*
Alumni*
Guests*
*Limited
Fee to end user? No
Service Tier:
One

5. Value Proposition
The Web & Video Conferencing service provides cost effective, high quality, convenient, and easy to use conferencing and collaboration tools that enable anytime-anywhere collaboration between desktop, mobile, and room-based systems.
The service supports the academic, research, outreach, and administrative functions of the university.

6. Web & Vide Conference Architecture

7. Features and Benefits Highly scalable web conferencing and webinars
Personal virtual meeting rooms
Domestic and international telephony
Video dialing plan and address books
Endpoint registrations and management
Video bridging
Direct vendor support
Enterprise monitoring and service management
Available for student use (Skype for Business)

8. Participant Minutes* FY16 Q2
*A participant may be an individual or a room

9. Cost Cost to deliver the service FY15 $337,597 Cost per Unit Q2 FY16
$.04 per participant minute
*A participant may be an individual or a room

10. Security What risks does use of the service mitigate?
Compromise of video conferencing endpoints, virtual meeting rooms
Information security
Reputational risk
Financial loss
How does the service mitigate risks?
FERPA compliance
Business Associate Agreements (BAA)
Default endpoint and meeting room configurations
Client patching

11. Future Next Generation video bridging Monitoring & Notifications
Cloud-based (SaaS)
Supports multiple clients / web browsers
Monitoring & Notifications
SysLog and Call Detail Records
Underlying network conditions
Low cost video endpoints

12. Web & Vide Conference Future

13. More information
Service web page:
Product Comparison Chart
Service level expectations:
Service catalog entry:
Service quarterly report:

14. Questions?

15. WebEx Participant Minutes