1. Foundations to the Normal Process of Aging:
Psychological, Social, and Cultural Aspects
Developed and Presented by
Carolyn K. Shue, Ph.D.
UMKC-SOM

2. Interviewing Your Mentor: Key Issues The Communication Event
The communication event consists of two individuals from two different generations exchanging messages in order to establish a relationship and achieve personal and educational goals.

3. Components – Two Individuals
Simultaneously taking on roles of sender and receiver of messages
Individual perspectives and experiences
Individual challenges and expectations

4. Components – Two Generations
Regardless of the Perceived Differences there are more Similarities
Different Styles of Communicating
Slang
Jargon
Points of Reference
Different (Mis?)Perceptions
Different Communication Constraints
Skills – Approaches
Physical

5. Components – Exchanging Messages Multi-Modes
Verbal
Nonverbal
Vocal
Spoken Words
Tone, Rate, Volume, Paralanguage
Non-vocal
Written Words
Dress, Touch, Space, Time, Gestures, Facial Expressions

6. Components – Exchanging Messages Issues to Consider
Establishing Rapport
Self-Disclosure
Appropriateness
Reciprocity
Listening to the Message
Passive, Active, and Pseudo Listening
Nonverbal Messages
Self and Other Monitoring
Context
Relationship
Meeting Place
Planning for the Meeting
Thoughtful approach to meeting goals

7. Components – Goals To Establish a Relationship
Mentor Expectations
Student Expectations
To Achieve Personal Goals
Mentor Goals
Student Goals
To Achieve Educational Goals
Acquisition of Knowledge and Understanding

8. Goal Achievement = Careful Planning
Task: Learn about your Mentor’s Life History, Experiences, and Perspective
Geriatrics Experience Assignments: 4 Reflective Essays Reporting Your Interpretation/Analysis of Your Mentor’s Experiences and Your Discussions in Docent
Requires: Planning for the Meeting Discussion – An Interview Schedule

9. The Interview Schedule
Identify Time and Place for the Meeting – Remember to report this in the meeting logs in WebCT.
Identify Topics – A minimum of 2 topics listed in the learning objectives for the weeks need to be discussed.
Identify Questions
Closed versus Open
Questions to Avoid?

10. Interview Schedule - Continued
Arrange Question Order – The Schedule
Logical Flow and Progression
Bring Schedule Printout to the Meeting
Decide how you will record information
Be Prepared for Mid-Discussion Changes
Topic Expansion
Unwillingness to Discuss a Topic
Topic Switching

11. Interview Schedule - Continued
Strategies for Changes:
Quickly brainstorming related topics and formulating questions.
Rephrase from personal to general or general to personal.
Provide an illustrating example.
Share your position first.
Ask about tangible items: Pictures, Art, Pieces of Furniture.
Ask about stories.

12. Interview Exercise Task: Conduct an Interview with Mr. Merlyn Herrick
To Complete the Task:
Select a topic
Generate Questions
Select Specific Questions
Order the Questions
Ask the Questions – Panel Format

13. Interviewing – Exercise In Docent Teams:
Sign-Up for Vignettes
Collect Vignette Handouts
Generate Potential Questions
Select Two Best Questions
Select a Team Representative to be on the Panel
Representatives From Each Team Meet and Generate Interview Schedule – Assign Questions Each Will Ask
All Students Return to Theater A for the Panel Interview

14. Final Items Process Interview – Thoughts, Observations?
Final Questions about Material and Expectations?
Review of Sunday Expectations