1. HPE Technology Services Support Credits

2. IT must create a platform to drive continuous business innovation
Transforming infrastructure for the Idea Economy
Transform to a hybrid infrastructure
Enable workplace productivity
Empower the data-driven organization
Protect your digital enterprise
Customers are telling us:
Each customer has a unique story, but they have common themes. Customers are telling us that they want the following:
I want to lower costs and drive greater efficiency
I want to deliver faster to my internal and external customers
I need to be able to spend more time developing and improving applications that drive my business
I need flexible deployment options for those applications.
HPEs Transformational Areas have services designed to deliver services that are crucial to your transition to the Idea Economy
I want to lower my overall costs and drive greater efficiency in my operations
I want to deliver new services faster and be a service provider to my LOBs
Spend more time developing and improving applications
I want flexible application deployment options (off and on-premises)

3. HPE Services enabling IT and business today and tomorrow
Guides customers to build and support necessary modern infrastructure
Delivers confidence, reduces risk
Help customers realize agility, stability, and business value
Includes environments characterized by simplicity, speed, and efficiency
I talked about what’s causing this seismic shift in approach.
No mistake it is a journey, though one we’re familiar with. Less than 25% of our clients’ environments have a true, robust service delivery model; commonly, some tactical processes are in place but are not linked with other service-delivery processes.
We have the experts, the intellectual property, we have the field experience, and enough sense to listen to our clients.
The journey is not just one of transformation. With that done, we want to partner with you, for you to be a customer for life, and we will be judged on how we went on the journey with you, the value you felt, and ultimately the value you now provide to your business.
Customers for life
Advise | Transform | Integrate | Automate | Support | Flexible

4. Transform with Technology Services Support Credits Helping customers as they transform
Transform to a hybrid infrastructure
Enable workplace productivity
Empower the data-driven organization
Protect your digital enterprise
HPE Security Quick Assessment
HPE Security Review for Virtual Environments
Vulnerability scans
Custom deliverable
Assessments and Health Checks
Performance reviews
Customer needs are changing and your business and IT is transforming to meet your customers changing needs. The TS Service Credits menu of services are easily aligned to whatever transformational area your business needs fall into. This allows you to have cost effective access to the services you need when you need them across your entire IT journey
Education planning assistance
HPE Technical On-line Seminars
Education credits
HPE Data Sanitization Storage
HPE Data Sanitization Servers
HPE 3PAR Adaptive Optimization Policy Implementation
Our mission is to help our customers get the most from their IT today, modernize
for the future and deliver a seamless ownership experience over their unique journey

5. Services when you need them
Helping IT and business achieve more
Support credits
One year credits to proactively schedule and use services
Supplement IT staff
Cost effective and easy to order
Remote Credit Advisor
Faster access to technical resources
Advice and assistance for credit usage and service choices
Ability to proactively use credits
One year support credit duration –
One year credits can be proactively scheduled to better manage and use services
Supplement customer’s IT staff
They provide cost effective services and ease of ordering
Availability of ASM as a service.
Allows customers to purchase access to an Account Support Manager for support as part of Proactive Care Service or to help manage crdits
Offers more personalized support
A Remote Credit Advisor
Gives customers faster access to technical resources to assist with credit usage advice, and service choices.
Improved customer credit management through the HPE Support Center portal and new welcome process
Gives customers improved tracking, planning and scheduling of services and credits, available 24x7.
New and updated menu – Operational and Technical Services
Addressing IT and business needs today and into the future
Customer Credit Management process
New welcome process to get started
Manage credits from HPE Support Center portal
24x7 tracking, planning, and scheduling of services and credits
Menu of 100+ Services
Updated menu of operational and technical services
Availability of an assigned Account Support Manager with credits
Use credits for a custom deliverable
Addressing IT needs to day and into the future

6. Technology Services Support Credit menu Over 100 services to choose
IT Operations
Continual Improvement
Server Operations
Storage Operations
Software Operations
Assessments
Infrastructure Optimization
Optimization, firmware and patch management
Capacity planning Performance analysis and availability
Planning and optimization
Capacity planning
Configuration design and performance analysis
HPE Systems Insight Manager
Software platforms such as Microsoft®, SAP
People, process, and technology
Delivery of critical IT services
Server, Storage, and Network assessments
Enhance the performance of the IT infrastructure
Help and advice to manage IT
The TS Support Credit Services Menu offers over 100 services addressing all aspects of the technology lifecycle. These menu offerings cover Operational Assistance services, Improvement and Optimization services, as well as Resource and technical assistance. These services bring you the services and expertise that you need when you need them, freeing up your IT staff to devote more time to meeting your business challenges.
Resource & Technical Assistance
Leverage HPE resources for operational activities or to supplement in-house skills where and when needed
Work with an assigned Account Support Manager by using credits
December 2015, #c

7. Casablanca INT, ISP in the Czech Republic
Customer case study
Business need
HPE solution
Client outcome
Rapidly respond to customer demand for cloud-based services with a reliable, scalable platform
HPE CloudSystem
Consultancy, Implementation & Training Service
24x7 Support
HPE Proactive Select*
CloudSystem was setup in just a few weeks
Customer teams were trained by HPE
Proactive Select* gave customer the flexibility to choose options for support
Complete upgrade of CloudSystem SW and FW was done from version 6.3 to 7.1 with no outages at all!
Customer received comprehensive support and simplified implementation and management from HPE
Case study of the value of the Credit based services ( Note that this is for PS Credits) . Services Support Credits gave this customer the flexibility to choose the technical services they needed to supplement their IT needs. This was critical to success.
“The HPE Proactive Select Services* give us all the upgrades, evaluations and support we need for HPE CloudSystem” Lubomir Pinkava, CTO, Casablanca INT
*now called HPE Technology Service Support Credits
December 2015, #c

8. Addressing IT and business challenges
Flexible options to address change in business requirements or budget constraints
Skills and resources augmentation when and where needed
Technology and process expertise for proactive IT management
Proactive services for risk identification and mitigation
Cost-effective
Supplement in-house resources, skills
HPE TS Support Credit Service provides you with a cost effective method of obtaining services, as you only buy the credits you need, and use when you need it.
The credit service allows you to supplement your in house skills during peak periods, or as your project demands and business needs dictate. The service provides the HPE resources who have the technical capabilities and process development expertise to allow you to shift to a more proactive IT model. This model allows you to mitigate risks and minimize outages saving you time, resources and money
Helps minimize outages and risk
Technology advancements
December 2015, #c

9. Why HPE?
December 2015, #c

10. Value of Technology Services Support Credits
Help accelerate your business growth
Improve
IT Efficiency
Manage
Cost
Reduce
Risk
Manage
Complexity
Help to manage:
Updates
IT and device health
Staff productivity
logy adoption
Complete projects faster
Improve and optimize IT performance
Complement IT staff
Leverage HPE skilled resources for on- going operations and IT maintenance
Manage budget with flexible, cost effective service credits
Technical and operational services will:
Proactively minimize problems and outages
Mitigate risk by relying on HPE expertise and proven methodologies
Improve stability and reliability
Services delivered by trained and certified HPE experts globally
Wide range of services to address changing IT needs
Technology and processes expertise for proactive management
As your business needs change as you grow, HPE is uniquely able to assist you with the TS Service Credits service. The Services Menu has over 100 services , including services like healthchecks to help identify issues with your device health before they become a costly outage. We also have services to allow you to compliment your IT staff during your periods of peak activity during critical projects allowing you to effectively manage your costs and complexity while reducing your business risks
December 2015, #c

11. HPE Technology Services
Global reach, local presence
Global reach
Local presence
Software expertise
HP has a presence in 170 countries
Worldwide network of 150,000 resellers and Partner Ready Service partners
90%+ of the Fortune 100 companies use our services
Covers all 24 time zones, 365 days per year
In 30-plus languages
Hundreds of field stocking locations or parts
Field support staff present across the globe
Global expertise delivered locally
15+ years of experience in supporting industry standard software
HP shares high level support relationships with Microsoft, Linux and VMWare
Microsoft professionals
HP is a platinum member of the Linux foundation
#1 Global leader in virtualization solutions based on VMWare
To achieve the most consistent support experience for your support needs, choose HPE’s global reach.
Because the customer support experience is local and relationships are best built in person, HPE brings this global expertise and knowledge to our local delivery resources to improve your reactive support experience from HPE.
So whether your support needs cross country boundaries or exist within one address, you will experience the benefit of HPE’s global scale in your datacenter.

12. Thank you
December 2015, #c