1. Hannah Anonson Cheri Freedman September 14, 2017
Welcome to NACCRRA
Hannah Anonson
Cheri Freedman
September 14, 2017

2. Introductions and Overview
Betcha Never!
Group Courtesy’s
Parking Lot
Introduction-
who you are?
Where are you traveling from?
What is your experience with Naccrraware?
Come up with one thing that is true of them that they think no one else can claim to be true.
State name and betcha never?!?!
You can’t repeat the same betcha never fact as another person in the training.
Group Courtesy’s
Parking lot- determine if it is not something we will be covering today.

3. Outcome and Objectives
Outcome: Child Care Resources and Referral Staff will gain an understanding of NACCRRAware and be able to effectively enter child care providers into NACCRRAware.
Objectives:
Participants will be aware of the purpose of NACCRRAware for both 211info and CCR&R’s.
Participants will understand the basic functions of Client Side of NACCRRAware.
Participants will understand how to connect Providers and families with 211info
Foundational to be able to understand data in NACCRRAware so that we are able to bring the knowledge of what is in NACCRRAware so we can work on reports and helping you use the data for the work you are doing.

4. NACCRRAware Child Care Aware of America
Historically CCR&R Role in NACCRRAware
Child Care Referrals and Updating
Now- CCR&R Role in NACCRRAware
Technical Assistance/ Professional Development
TRI/WOU Role
Child Care Aware® of America is a national membership-based nonprofit organization working to advance affordability, accessibility, development and learning of children in child care. Founded in It is the only national nonprofit organization that focuses exclusively on child care and serves as ‘our nation’s leading voice for child care’. Work with more than 400 state and local Child Care Resource & Referral (CCR&R) agencies nationwide.
NACCRRAware is one of the applications within the NDS (National Data Services for child care) system
History- Hannah

5. NACCRRAware
Currently used
Not currently used
National Data System for child care (NDS) – Generates child care referrals and reports, and manages provider, client, and community data.
Online Referral Module ( – Allows for clients to search for providers through an online application.
Online Provider Services (OPS) – Allows providers to review and update their NDS data online.
Child Care Online (CCO) – Provides a “virtual” tour of child care programs, complete with pictures and descriptions, to help customers learn more about a particular child care provider.
Quality Indicators (QI) – Provides an easy to understand profile to parents to highlight and outline the quality areas of a care facility.

6. NACCRRAware Client Provider Community Online Find Child Care Search
Online provider services- Modula (Cheri)

7. Confusing Language? Where does it go? Type of Care Licensure
Regulation Status
License Type
Activity- Client/Provider
Oregon talks different than nationally and NACCRRAware speak is different then Oregon licensing standards
CONFUSING Language- activity match to where it goes?
Add more details around we want to say for connect client with provider… or do we wait until provider side?

8. Comparing NACCRRAware Sections
Client
Provider
General
Children
Shifts
Statistics
Attributes
Referrals
Specifics
Community Referrals
Action Log
FollowUp
We wanted to start before we jump into details to compare the number of sections that are available in each section of naccrraware. Understanding that not all these sections are utilized however, that each section is connected to one another to create an effective parent referral. Understanding how these are all connected and hold similar information will be key to understanding how the client side of Naccrra and the Provider side work together.

9. Client Overview General- 8 Sections Children- 13 Sections
Client Contact Information, Location, Client Type
Children- 13 Sections
Child Information, Time, Family Care Needs
Statistics- 6 Sections
Financial Information, Subsidy Eligibility, Care Needs
Referrals- 3 Sections
Referral Data, Search and History
Action Logs
Walk through Naccrraware screens- look through and hand out print screens.

10. Client
NACCRRAware
Procedure

11. Important Fields in Client Side
Location
BirthDate
Days Care Needed
Licensure
Extended Hour Care
Statistics General

12. Action Logs: Understanding Enhanced and Basic Referral?
What is the difference?
Basic referral - A current or potential DHS client requests child care provider information, via phone call, walk-in or . The 211info/CCR&R provides the standard consumer education material online or in writing, Or the CCR&R gives a provider the DHS provider pre-listing form.
Enhanced Referral – A current or potential DHS client requests child care provider information, via phone call, walk-in or . The 211 info/CCR&R completes a basic referral plus additional information about: quality child care, continuity of care, DHS benefits, special needs or other needed resources. Including any CCR&R collaboration with local DHS staff to assist DHS TANF/JOBS families with child care options during TANF orientations. Or assisting providers with the DHS 7494 Provider Listing form; including answering questions about the form, assisting with the completion of the form; answering questions that require the use of DHS provider pay screens, contacting DPU or DHS Policy.
Basic referral - A current or potential DHS client requests child care provider information, via phone call, walk-in or . The CCR&R provides the standard consumer education material (see below) online or in writing, Or the CCR&R gives a provider the DHS provider pre-listing form.
Enhanced Referral – A current or potential DHS client requests child care provider information, via phone call, walk-in or . The CCR&R completes a basic referral plus additional information about: quality child care, continuity of care, DHS benefits, special needs or other needed resources. Including any CCR&R collaboration with local DHS staff to assist DHS TANF/JOBS families with child care options during TANF orientations. Or assisting providers with the DHS 7494 Provider Listing form; including answering questions about the form, assisting with the completion of the form; answering questions that require the use of DHS provider pay screens, contacting DPU or DHS Policy.

13. Confidentiality NACCRRAware Access Data Sharing NACCRRAware access
It is not explicitly stated, but it is inferred that by requesting access that you will work to protect the data in the system.
On the provider side: not sharing information with other providers or having data up on the screen when working with other people.
On the client side: not prompting return callers, not sharing data with any partners (211) without agreements
WIP – Working with ELD, 211, TRI, DHS to figure out how to formalize confidentially agreements
Data Sharing
Requests from HUBS or new partners can be filtered through TRI via new request form.

14. Listen to Parent Referral
This is an actual child care referral call from 211- information has been removed to protect the privacy of the parent and 211 child care referral specialist. This call is around 4 minutes long, this call was recorded back in December of We are listening to see what the parent is asking for?
Child care referrals can be challenging to understand what the families know they are needing care.
Child care referral calls can vary in length-

15. What did you hear?
Was the parent able to provide all information needed for child care referral?
Discussion

16. Finding Quality Guide

17. No Wrong Door Connecting Families to 211info Child Care
Providing Child Care Referral
You can sit and call with them.
You can support families in calling 211/ ing or texting
Your role is to support families in connecting with 211info child care for child care referrals

18. Lunch Break

19. Objectives:
Participants understand the importance of the Provider Side of NACCRRAware.
Participants will be aware of the processes and procedures for NACCRRAware.
Participants will be aware of the online Find Child Care Tool
Participants will understand how verification of licensing information occurs in NACCRRAware.

20. Finding Childcare Online Tool
How do I get to the online search tool? The tool is part of the NaccrrAware (NDS) suite of products. It pulls data from the Provider records and is maintained by TRI.

21. Finding Childcare Online Tool
Searching options
City
Zip OR
Radius - Zip Code or Address (Enter exact address)
Type of Care
Languages
Extended Hour Care

22. Finding Childcare Online Tool
Let’s search for child care!
Finding Child Care Online Searches
Search for providers by one of the cities in your SDA.
Run twice to see if the providers are the same.
Search for providers by one a Zip code in your SDA.
Try one of the above searches by adding a radius filter.
What did you notice about these searches? What other information would you want to see on the search?

23. Provider NACCRRAware Responsiblities
211
Entering new providers
From CCRIS-P
From provide intake form
Unscheduled updates
MRS (2017)
Annual
Vacancy
Scheduled provider updates
MRS (2016, 2017, 2020)
Annual
Vacancy (quarterly)
DHS Active/Inactive
Unscheduled vs. scheduled
Walk in, Provider training session, DHS conversation, community input/need
TRI
Spark Rating

24. Provider Overview Four pages to complete for new providers General
Attributes
Shifts
Specifics- Not Currently Activated
Action Log

25. Provider Overview General Page – 16 Sections
Program and Contact Information
Location and Mailing Addresses
License Info, License Type, Licensure
Capacity, Vacancies and Accepted Age Range (Totals)
School, Districts, Transportation
Language, Ethnicity
Extended Hour Care
Comments

26. Provider Overview Shifts – 8 Sections Days Care Provided
Shift Description
Rates by Age Groups and Fees
Capacity and Vacancy by Age Groups
Miscellaneous and Comments

27. Provider Overview Attributes – 21 Sections
Preferred Language and Profit status
Quality Rating
Environment, Meals, Philosophy, Financial Assistance, Policies
Special Skills, Special Needs, Training, Experience, Safety
Education, Accreditation, Affiliation, Quality Indicators
Program Structure, Organized Structure
Provider contact preferences, Reason Left Care
Comments

28. Provider Overview
Action Log – 2 Sections
New Action
Previous Actions

29. What are the connections?
Client
Provider
General
Children
Shifts
Statistics
Attributes
Referrals
Specifics
Community Referrals
Action Log
FollowUp
Look at connection sheets- for sections and fields… How they relate to one another.

30. Enter a New Provider From a provider intake form From CCRISP report
Pending Status- Review

31. Procedures, Processes and Resources
Provider Procedures
Provider Field List
Provider Child Care Table
Client Procedures
Data Requests

32. CCRIS-P Overview
Access
Searches
Reports
Support

33. Requesting Access to CCRIS-P
This is the registration screen. Most of you probably already have your logins to CCRIS-P. If you don’t let me know and we can get that set up for you during the next break.

34. Logging into CCRIS-P YOU MUST use the Login button (do not hit enter).
If you do not use CCRIS-P at least every 60 days, your account will go to an inactive status.
This is the login screen that you should bookmark as a favorite in your preferred browser.
TIP!!!
Do not hit enter. You must click on the Login button!
Also check the Remember me to help save your login information.

35. Searching CCRIS-P 10 Fields available for searching Facility Name
License No.
This is the Facility Search screen and has 9 fields that you can use to search.

36. Searching CCRIS-P Check the All Records button for history
Search by only one or two fields at a time if possible
If search results are not returned – search by another field
TIP! Be as broad as possible and then narrow your search if you do not have the License No or CCRISP No.
TIP! Check All Records if you are not sure if the provider is active or want to see the provider’s license history.

37. CCRIS-P Reports Facility Update – By Date Range
Closure Detail – By Date Range
Active Facility – By County, Language, Facility Type, City, Zip, SDA
Active Recorded Programs – By County, Language, Facility Type, City, Zip, SDA
Activity: Run Each type of report and view the results
Handout: List of Fields that are in the reports

38. CCRIS-P Support For access issues or system problems:
Deb Trammell at
Mark Wardell at
For data discrepancies:
Contact the provider to confirm the correct data
Add an action log for the update
Direct provider to licensing to submit a correction
For Spark contact Cheri- DHS will be 211

39. Let’s Go! Child Care Regulatory Information System for Partners
Examples to search for:
NAME THAT PULLS UP MULTIPLE PROVIDERS (“Oak”)
CITY – Cave Junction or Falls City VS. Portland
All Records box – “Research” in the facility name box
RECENTLY MOVED TO NEW LOCATION - CF502926
Change in Provider from Closure List - CF502163
Search by Facility Name - CF501790

40. Wrap Up and Evaluation