1. Training Methods for Participating Provider Sites
2004 National Immunization Conference
May 11, 2004
Nashville, Tennessee

2. Authors Susan Anderson Katie Reed Amanda Smith Amanda Wilson
Linda Markell
Cynthia O’Connor
Maureen Murphy
Laurie Kenyon
David Pringle
Justin Jones
James Romano
John Bailey

3. Partners In Health Systems
Company contracted to manage, maintain and support regional registries across much of Upstate New York since 1995
Part of New York State Immunization Information System (NYSIIS)
Registry Application, “HealthyShot”
Currently working with 43 counties

4. Training for Registry Success
As the Registries of New York integrate into provider practices, it is imperative to educate provider sites in hands-on, interactive methods to ensure comprehensive registry usage.

5. Registry Training Insight
Various levels of technical experience and registry knowledge require innovative educational techniques.
Continuing education is essential to registry usage.
Ownership of the registry is a process that we must continue to inspire.
People are more willing to do things when they are having fun.
Perceptions often become realities.

6. Brainstorming Sessions
Registry Staff
Project Coordinators
Account Managers
Implementation Representatives
Software Developers
Lead Agencies
Onondaga County Health Department
Monroe County Health Department

7. Training Opportunities
User Meetings
Road Shows
Recruitment Follow-up
Initial Installation and Training
Follow-up Trainings
Newsletters

8. Focus Areas to Date Sending Data Consenting Patients Track and Recall
Data Quality
Application Features

9. Training Techniques Utilized
Storytelling
Promotional Campaigns
Interactive Games
Technical Trainings
Surveys
Newsletters
Rewards

10. Show and Tell

11. James and Jim Potatohead
Data Quality
Used to illustrate what a duplicate patient is and what it means to merge.
What would need to happen in this instance?
Jim’s record would be merged into James’ record.
Now there would be only one James Potatohead in the Registry.
James and Jim Potatohead

12. Alex and Alex Potatohead
Data Quality
This is an instance where twins look to be the same person because they have the same date of birth and first name.
What would need to happen in this instance?
The twins’ names would have to be corrected to their full names.
Alex and Alex Potatohead

13. Shots and Records
Lost Records Room
Lost Records Room
Used to illustrate the importance of sending data to the Registry.
Players will read scenario cards which either have a successful or failed outcome pertaining to sending data and looking patients up in the central Registry.
Lost Records Room
Start / End

14. Observations of Improved Training
Better relationships between…
Participating Sites & Participating Sites
Participating Sites & Registry Staff
Participating Sites & Health Departments
Increased usage of application
Increased participation
Increased attendance
Increased interest in attending

15. Continuous Evaluation
User surveys to assess needs
Registry team meetings to maintain effectiveness
Continuing collaboration with lead agencies

16. “The more you color outside the lines, the prettier the picture will turn out to be.”

17. Contact Information
Susan Anderson Project Coordinator Partners In Health Systems PO Box Widewaters Parkway Dewitt, NY ext 7557