1. Conflict Management Chapter 1: Diversity Salman Mushtaq 200900301
Mohammad Atif
Abdulaziz Al-Hukail

2. Outline Conflict Management and Negotiation
Importance of Diversity in Negotiation
Key Terms in Diversity
Case Study involving Diversity in Negotiation

3. Conflict Management and Negotiation
Conflict management is the method of identifying and dealing with differences that if unmanaged would affect objectives.
Negotiation is a discussion between two or more disputants who are trying to work out a solution to their problem.
Conflict management and negotiations are an integral part of each other.

4. Importance of Diversity in Negotiation
Personality can be described as the dynamic, developing system of an individual’s distinctive emotional, cognitive, and spiritual attributes.
Your negotiating success depends upon understanding and using your unique personality as well as perceiving and understanding the personalities of others.

5. Key Terms in Diversity
Emotional stability: The dimension of personality used to describe a person’s behavior under distress.
Locus of control :The extent to which a person believes he/she is the master of what happens to him or her.
Self monitoring: A person’s ability to adapt or change behavior based on the circumstantial or situational factors.
Personal sources of energy: extroverts and introverts.

6. Key Terms in Diversity A and B are two types of personalities.
Left brain or right brain dominance
Needs for achievement, power and affiliation.
Orientation to others: perceiver/ Judgers
Creativity: ability to see what others do not see.
Emotional intelligence: person’s ability to excel in human interaction

7. Case Study
There is a conflict taking place between the Student Council President and Vice President regarding concerts in the campus.
The issue is resolved by the negotiation with the Vice President giving into the demands.
The President has a Type B personality, high emotional stability and does not loose his cool in negotiations.
The Vice President has a Type A personality, low emotional stability, and an external locus of control.

8. Summary Conflict management and negotiation are closely related.
Since, a person takes his personality everywhere he goes, it is essential towards his negotiation skills.
There are different types of personalities such as Type A and Type B.