1. Consultation Models

2. Introduction
Models enable the Dr to think where in the consultation the problems are,
There are lots of models.
Task orientated, Skills based,
Some are based on the doctor patient relationship, or the patients perspective of illness.

3. What models do you know?

4. Consultation models
1957 M Balint - The Doctor, His Patient and The Illness
1964 E Berne - Games People Play
1975 Becker & Maiman - Sociobehavioural Determinants of Compliance ...
1975 J Heron - Six Category Intervention Analysis
1976 Byrne & Long - Doctors Talking to Patients
1977 RCGP definition - Physical, psychological & social ...
1979 Stott & Davis - The Exceptional Potential in Each Primary Care Consultation
1981 C Helman - Disease vs Illness in Gen Practice
1984 Pendleton et al - The Consultation
1987 R Neighbour - The Inner Consultation
1987 R C Fraser - Clinical Method: A Gen Pract Approach
1996 Kurtz & Silverman The Calgary-Cambridge Observation Guide to The Consultation

5. Traditional medical model
The classic medical diagnostic process involves the following steps:
observation - history and examination
hypothesis -provisional diagnosis
hypothesis testing - investigations
deduction - definitive diagnosis.

6. Balint -1957 Hungarian doctor and psychoanalyst
Founded with his wife Enid in the 1950
This experince led to his book “The Doctor, his Patient and the Illness“
Balint groups

7. Balints consultation approach
Psycological problems are often manifested physically and physical disease has psychological consequences
Passing responsibility of dealing with a problem on to someone else was defined by Balint as“collusion of anonymity“

8. Balints consultation approach
Doctors have a therapeutic role in the consultation : drug doctor
Doctors feelings have a function in the consultation
Balint describes the „Flash technique“: the doctor becomes aware of his feelings and interprets this back to the patient

9. Transactional Analysis
Eric Berne
1964

10. T-A model This model discusses the 3 “ego-states”
Parent - critical/caring.
Adult – logical.
Child – dependent.
Believes human psyche is influenced by mother and infant intimacy and that infant style intimacy can develop in certain relationships including dr-pt.

11. T-A model
Useful to recognise when a dr-pt relationship develops into a parent-child dynamic.
Consultations may develop into games where the pts interests are not served.
Need to try to recognise the new dynamic and try to have both dr and pt take on the adult role.

12. DVD case 5

13. Helman
1) What has happened? This includes organising the symptoms and signs into a recognisable pattern, and giving it a name or identity.
2) Why has it happened? This explains the aetiology or cause of the condition.
3) Why has it happened to me? This tries to relate the illness to aspects of the patient, such as behaviour, diet, body-build, personality or heredity.
4) Why now? This concern the timing of the illness and its mode of onset (sudden or slow)
5) What would happen to me if nothing were done about it? This considers its likely course, outcome, prognosis and dangers.
6) What are its likely effects on other people (family, friends, employers, workmates) if nothing were done about it? This includes loss of income or of employment, or a strain on family relationships.
7)What should I do about it or to whom should I turn for further help? Strategies for treating the condition, including self-medication, consultation with friends or family, or going to see a doctor.

14. Roger Neighbour – The Hand
5 checkpoints
Connecting
Summarising
Handing-over
Safety-netting
Housekeeping
Inner consultation
“2 heads” – the Organiser and the Responder

15. Role play in 2 groups, one group looking at Helmans model, the other looking at Neighbours model
What has happened?
Why has it happened?
Why has it happened to me?
Why now?
What would happen to me if nothing were done?
What are its likely effects on other people (family, friends) if nothing were done
7)What should I do about it or to whom should I turn for further help?
Neighbour
Connecting
Summarising
Handing-over
Safety-netting
Housekeeping

16. Pendleton, Schofield, Tate and Havelock (1984)
(1) To define the reason for the patient’s attendance, including:
i) the nature and history of the problems
ii) their aetiology
iii) the patient’s ideas, concerns and expectations
iv) the effects of the problems
(2) To consider other problems:
i) continuing problems
ii) at-risk factors
(3) With the patient, to choose an appropriate action for each problem
(4) To achieve a shared understanding of the problems with the patient
(5) To involve the patient in the management and encourage him to accept appropriate responsibility
(6) To use time and resources appropriately:
i) in the consultation
ii) in the long term
(7) To establish or maintain a relationship with the patient which helps to achieve the
other tasks.

17. consulting styles In the doctor-centred consulting style, the doctor:
dominates the consultation
asks direct, closed questions
rejects the patient's ideas
evades the patient's questions
In the patient-centred consulting style, the doctor:
asks open questions
actively listens
challenges and reflects the patients' words and behaviour to allow them to express themselves in their own way

18. The Calgary-Cambridge approach to communication skills teaching (1996)
Suzanne Kurtz & Jonathan Silverman
Doctors and patients tend to carry out the four tasks of initiating the session, gathering information, giving information and closing the session roughly in sequence while relationship-building is performed continuously during the other tasks.