1. Self Study Workshop Plenary III
Assessing, Evaluating, and Documenting Achievements and Effectiveness
Standard Three—Students
Sonya Christian
February 1, 2007

2. Standard Three Disability Services Financial Aid Athletics
Tutoring Services
Standard Three
Bookstore
Food Services
Counseling
Student Health
Enrollment Services

3. Standard Three—Students
3.B.6 The institution periodically and systematically evaluates the appropriateness, adequacy, and utilization of student services and programs and uses the results of the evaluation as a basis for change.

4. Key Words in Standards Adequate Appropriate Professional Standards
Comparative Data
Support of institution’s mission and goals
Appropriate
Example:
3.B.4 The institution makes adequate provision for the safety and security of its students and their property.
3.A.2 Student services and programs are staffed by qualified individuals whose academic preparation and/or experience are appropriate to their assignments. Assignments are clearly defined and published. The performance of personnel is regularly evaluated.

5. Effectiveness of student services operations
Effectiveness of student services in promoting student success

6. Effectiveness of Student Services Operations
Plan Do
Check
Act
Direct Measures
Attitudinal Measures
Professional Standards
Comparative Data
Close the loop:
How does this lead to improvement?

7. Effectiveness of student services in promoting student success=
Student Satisfaction +
Student Engagement
Student Learning
Effectiveness of student services in promoting student success

8. Student Satisfaction Student Engagement Eg: ACT Student Opinion Survey
Tinto: Academic and Social Integration
Eg: CCSSE/NSSE
Indicators: Academic Challenge
Active & Collaborative Learning
Student Effort
Student-Faculty Interaction
Support for Learners

9. Student Learning Indirect: Course Completion Rates Persistence Rates
Plan Do
Check
Act
Student Learning
Indirect:
Course Completion Rates
Persistence Rates
GPA……….
Direct:
Student Learning Outcomes
Close the loop:
How does this lead to improvement?

10. Build into daily activities
Example:1
Student ID entered for every visit
Student demographic
Student Learning (direct and indirect)
…..
Example:2
Outcome Questionnaire (OQ45)
…..

11. The Developmental Model
Who are our students?
Are they satisfied?
Are they engaged?
What impact does student services have on learning?
Dan Timberlake
Lane Community College