1. Working With Volunteers
March 30, 2012

2. Understanding Continuous Improvement
Budget 2

3. Review Overview of key steps to create a sound volunteer program
Hands on group programming exercise activity involving:
Volunteer recognition
Volunteer recruitment strategy
Handling a difficult volunteer 3

4. Program Planning 4 Purpose & Life Cycle Scope Monitoring & Evaluating
Progress
People
Resources
Program Considerations for
Planning
Managing Risk
Sales, Service & Delivery
Advertising &
Promotions
Targets, Goals, Outcomes
Context
Finance
Marketing 4

5. Volunteer Administration
ETHICS
Risk of Unethical Behavior
Core Values
STRATEGIC MANAGEMENT
Defining the Scope
Culture
OPERATIONAL MANAGEMENT
Program Considerations for Planning
Putting the “Plan” in place
STAFFING & DEVELOPMENT
Volunteer Roles
3 R’s – Recruit, Resolution, Recognition
ETHICS
Risk of unethical behavior STAFFING AND DEVELOPMENT
Core values – Citizenship and Philanthropy Volunteer Roles – Philosophy
developing a plan
Respect
Responsibility
Caring
Justice & Fairness
Trustworthiness
STRATEGIC MANAGEMENT
Who, What, Why, When & Where
Culture Considerations - three levels of cultures
artifacts – tangible things & behaviors one observes –physical space, documents, interactions between staff and volunteers
values – strongly held beliefs including verbal and written forms
basic underlying assumptions – basic taken-for granted what happens in the organization
Art to Implementation
Methodical approach
Analyze, Focus, Assess Feasibility, - strategize ways to get there
OPERATIONAL MANAGEMENT
Approach (what method will you use? Build it and they will come, seat of the pants, Incremental Planning, Business Planning 5

6. Volunteer Administration
EVALUATION & OUTCOME
Impact Evaluation
Qualitative vs. Quantitative
RISK MANAGEMENT
Identify Risk
Evaluate & Prioritize
QUALITY IMPROVEMENT
Volunteers critical to success
Continuous Improvement & Learning
Organizational management – decisions made as to where to utilize volunteer efforts (in alignment w/ Agency mission – structure)
Human Resource Management - who and how are volunteers utilized (includes recruiting, training, recognition, retention
Accountability - defines roles of responsibilities to solidify volunteer program (safety, ethics, budget)
Leadership & Advocacy - insures volunteer program is promoted, valued
Ethics Strategic Management of Volunteer Programs Operational Management Volunteer Staffing and Development Sustaining Volunteer Involvement Meeting Management Financial Management Data Management Evaluation & Outcome Measurement Risk Management Quality Improvement 6

7. Volunteer Administration
SUSTAINING INVOLVEMENT
Understanding why people want to volunteer
Strategies NPO’s can take to tap into
MEETING MANAGEMENT
Planning & facilitating effective meetings
Assessing meeting effectiveness
FINANCIAL MANAGEMENT
Financial Reports
Building a Budget
DATA MANAGEMENT
Data Collection
Data Tools to Manage 7

8. Volunteer Staffing & Development
Ongoing Recognition & Conflict Resolution
Position Analysis
Recruitment
Screening
Selection & Placement
Orientation & Training
Performance Management 8

9. Volunteer Recruitment – the 5 W’s
WHO
What kind of volunteer and skill set
How many?
WHAT
What will the volunteer(s) be doing
What are the associated risks
WHY
How will this program, activity further your mission
WHEN & WHERE
Date/Time/Frequency
Location 9

10. DELIVERY – What’s your style?
Resolving a Conflict
WHO
Who was involved?
WHAT & WHY
What happened?
Why did it occur
WHEN & WHERE
Date & Frequency
Location
DELIVERY – What’s your style? 10

11. Recognition . Formal Things to consider Informal
Always say “Hello” and “Thank You”
Regularly ask for and give feedback
Formal
Award Ceremonies
Nominate volunteers for local, state, or national awards
Things to consider
What is the Budget?
How are the volunteers involved with the organization?
How many volunteers do you have?

12. It’s Your Turn It takes experience Share what works
Apply best practices

13. Recruiting Volunteers for a New Program
Task –
1. Pick a current place where you use volunteers.
2. Pick a potential new program.
Use the Check List to either validate your program or get one going. 13

14. Recognizing Volunteers
Task
How do you recognize volunteers in your organization?
How might you recognize volunteers differently in your organization?
Use the checklist to validate and/or change up. 14

15. Resolving a Conflict Task
Pick a real life situation someone in your group has regarding a volunteer situation.
Use the checklist to work through the conflict. 15

16. Volunteer Resource Guide
• Energize Inc. • ePhilanthropyFoundation.org • e-volunteerism.com • Hands On Network • Idealist.org: Action Without Borders • Independent Sector
• National & Global Youth Service Day
• National Service Resource Center
• Network for Good
• Service Leader
• ServeNet
• Students in Service to America Guidebook