1. Review of the Year: UKVI/Permanent Migration operational perspective Steve Long Director Permanent Migration

2. UKVI Vision and Principles
We are consistently competent. This means:
We get the basics right, every time;
We do the right checks on every application, every time;
We always treat data and personal information carefully;
We have a zero tolerance approach to abuse of the immigration system;
We are always transparent; always accountable.
We are high performing. This means:
We have processes and systems that make it easier for us to make the right decisions;
We listen to our people and seek to make them proud to work here;
We have a systematic approach to training our people, instilling professionalism at every level and offering a clear career path;
We match capacity to demand through a flexible approach to staffing;
We constantly look for ways to do things better and deliver value for money for the taxpayer.
We are customer focused. This means:
We distinguish between those who are entitled to be here and those who are not.
We have clear service standards for all customers, so that they know what they can expect from us and what we expect from them;
Our application process is as clear and simple as possible;
We recognise that the best people to tell us where we can improve are often our customers – we listen, learn and act;
We are innovative, making real improvements that will be of benefit to those who will contribute to the UK.
To become a globally trusted operator delivering excellent customer service and fair decisions which keep the UK safe and secure

3. History Home Office/Local Government Partnership
2004 Introduction of Citizenship Ceremonies
2005 Introduction of NCS
2010 Introduction of SCS

4. Performance Update – The facts NCS Intake 2006-07 179,256 50,904 28.4%
,256 50, %
,308 50, %
,547 72, %
,151 93, %
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SCS Intake
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5. Local Authority Partnership Nationality/Settlement Checking Service
Number of LAs = 131 (NCS) 31 (SCS).
NCS Helpdesk for Local Authorities – 5 strong. 750 calls per week. SCS Helpdesk – 2 strong. 40 calls per week.
Key benefits/feedback; No lost documents, quicker throughput, better quality cases, customer engagement.
High level stats 98% of NCS/SCS cases granted.
Regular engagement with Local Authority colleagues and Mark Rimmer from the Local Registration Services Association (LRSA).

6. Permanent Migration Delivery Plan 2013/14
- Actively involve staff in Continuous Improvement √ Ensure effective and realistic planning on workflow and resources to avoid backlogs √
- Deliver transparent and meaningful standards – building customer confidence √
- Drive down marriage abuse by expanding in country interviewing capability √

7. As a partnership we have;
Developed more focused training to encourage and embed SCS in a similar way to NCS.
Developed additional SCS sites and training
Promoted the Services both NCS and SCS.
Considered future delivery, change and policy issues through a transparent and constructive partnership.

8. Nationality Achievements
Work in Progress (WIP): Service improvement plan - capacity/ intake. Reduction in the overall outstanding cases.
Policy published and guidance and training delivered to all staff in advance of consideration of cases affected by changes to the Knowledge of Language and Life in the UK requirement.
Workforce planning: We have worked flexibly to make best use of our resources to support spikes in intake and to support colleagues in PM.

9. Performance: Work in Progress April 2013 to January 2014
WiP

10. Performance: Actual Intake/Decisions April 2013 to January 2014
* Temporary technical review of PNC.
Impact of Knowledge of Life (KOL).

11. Performance: Aged Cases Nationality August 2013 to March 2014
Aug-13
Sep-13
Oct-13
Nov-13
Dec-13
Jan-14
Feb-14
Mar-14
No. of aged cases
1,323
1,552
1,576
1,415
1,229
1,005
823 12

12. Immigration Bill Forward look between Summer 2014 and Spring 2015
Further roll out of NCS/SCS and supporting communication;
Staying on top of Work in Progress;
Ensuring no workable backlogs;
Preparing for Immigration Bill; Biometrics: Nationality and some European applicants will need to give fingerprints when making an application
Potential for some impact on NCS but fingerprinting happens after application so may not be significant

13. Immigration Bill Forward look between Summer 2014 and Spring 2015
Sham: Improved data sharing powers and extension of
marriage notice process to enable timely investigation of
genuineness of marriages
Impact on LRS: process to clarify whether couple are in scope, explain process and gather required evidence
Engagement: GRO are inviting operational LA input on
sham provisions; discussion at Registration Panels;
updates via LRSA.