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Published byJulia Houston Modified over 7 years ago
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Cisco Compliance Management and Configuration Service
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Market Drivers for CMCS
Complex and Evolving Networks Need for Internal Best Practices Limited Resources Difficult to implement changes consistently across large, evolving networks Ability to create and implement customized best practices Limited compliance and security expertise, lack of human capital Compliance and the change management that supports it go hand-in-hand. But both can be hard to manage in complex, evolving networks. Changes that must be managed include software updates, modifications to configurations, and any internal best practices that an organization adopts. Manual processes are prone to human error, and many organizations simply don’t have the internal resources they need. CMCS performs change management and provides you with the visibility and awareness to identify compliance gaps, so your organization can meet regulatory and industry standards and organizational policies. It supports business continuity by controlling, maintaining, or resolving these compliance issues in your network.
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Challenges with Compliance and Change Management
Compliance Management Configuration Management Workflow Management Software Image Management Usually poorly understood Most configuration changes are manual Poor overall control results in extreme control measures Process is often limited to paper-based flow diagrams Measurement is often a “snapshot” ~ 70% of network downtime due to human error Change activity occurring by non-entitled individuals Even small errors will cause large issues Poor visibility into corporate configuration policy Majority of problems detected after deployment Limited audit trail for changes made Manpower-intensive Poor visibility into industry best practices Managing changes and compliance requires a focus on four areas: compliance, configuration, workflow, and software images. Compliance management is often hindered by a lack of visibility into corporate configuration policies and poor understanding of them. In addition, compliance usually reflects a “snapshot” in time, rather than an ongoing management process, meaning at one point, everything was brought into compliance – such as the date of the last regulatory audit – but then things continued to change Configuration management is made harder because changes are usually made manually, leaving them open to human errors that can cause network downtime. In addition, many companies don’t have access to industry best practices. Workflow management issues include poor control over who is able to make these changes and a limited audit trail. And successful management of software images for thousands of devices can be derailed by small errors. The process is often ruled by paper-based flow diagrams and can be labor-intensive. According to a Ponemon Institute report from January 2011 titled “The True Cost of Compliance,” outdated compliance and configuration management tools actually cost companies millions of dollars a year.
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What Is Compliance Management and Configuration Service (CMCS)?
CMCS uses controlled change to understand, control, and maintain compliance in your network, using Cisco® intellectual capital, software automation, and operational expertise. Lowers total cost of ownership Helps ensure business continuity Mitigates risk Manages change and complexity Improves network compliance Offers customized service Here’s how Cisco Compliance Management and Configuration Service can help. The service manages changes and compliance across network devices, automatically, accurately, and efficiently. The result? Your organization can understand, control, and maintain compliance. The service draws on Cisco intellectual capital, software automation, and operational expertise. Workflow controls provide visibility and control of the change management process. CMCS lowers total cost of ownership by reducing audit costs and the risk of fines, and by eliminating the need for an in-house compliance expert. It helps ensure business continuity by providing consistent change management that increases network uptime and stability. It mitigates risk by lowering the risk of fines or liability, the risk of security breaches, and the loss of brand equity. It improves network compliance, reduces compliance costs and human error, and provides a comprehensive audit trail. Cisco updates your implementation of the service continuously, to align your network with regulatory, commercial, and organizational imperatives. This is a customized service, with Cisco people, processes, and tools that adapt to your business needs and with policies tailored to your business. Configuration Compliance Workflow Software Image
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CMCS Process Flow for Change Management
Execute Changes Audit Qualify Changes Validate Changes Recommendations Cisco® Service Management Organization Web UI Web UI Offers optimization recommendations Performs all requested changes Can write custom policies Complete software upgrades Maintenance Window support Platform support Set business policies and technology standards Review and approve change activity Manage requests or deviation from business policies and technology standards Here’s how the CMCS process flow works in your organization. Cisco engineers work with you to set the policies and review changes. The Cisco Service Management team upgrades and maintains software, writes custom policies, makes optimization recommendations, and manages the changes that you request.
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