1. Email Etiquette From: j.j.saunders@bham.ac.uk To… CAL Students Cc…
Subject:
DEPARTMENT of FILM
& CREATIVE WRITING

2. Report on the email market (Radicati.com)
Department of Film & Creative Writing. For reference only: do not cite

3. What’s the difference?
Department of Film & Creative Writing. For reference only: do not cite

4. Department of Film & Creative Writing. For reference only: do not cite

5. Email addresses alberttheyak@giggles.com myname@genericdomain.co.uk
Your University account is not permanent
Make sure you have a personal account – but not too personal!
Department of Film & Creative Writing. For reference only: do not cite

6. Subject Lines Don’t leave blank! ‘Hello’ – so what?
All of these give you a pretty good idea of what the is about
Department of Film & Creative Writing. For reference only: do not cite

7. Modes of address… Hi Jemma Hi Gemma Dear Saunders Hey Jenna Dear Jammy
Respected Madam
Hello Miss Saunders
Dear Teacher
To Jemma Saunders
Dear Ma’am
Ms Saunders
Professor Richard
Department of Film & Creative Writing. For reference only: do not cite

8. Basic spelling and grammar
Many Thx. On That day, he just asked us two simple questions about our working experience and avaible time. I think everything goes fine. Now I have a question that is :If we will work with him, can we also have another chance to other workplacement? Or is it just a pre work experience? ¬?¬ Coz I am more willing to work in London and in TV areas. Thank u and look forward to ur reply. Sincerely. ^;^
Many thanks Jemma. On that day, he just asked us two simple questions about our working experience and available time. I think everything goes fine. Now I have a question that is, if we will work with him, can we also have another chance to do other work placement? Or is it just a pre work experience? As I am more willing to work in London and in TV areas. Thank you and I look forward to your reply. Sincerely, Name
Department of Film & Creative Writing. For reference only: do not cite

9. Nobody cares! Technology can fail Beware of syncing issues
Think before you tap!
Department of Film & Creative Writing. For reference only: do not cite

10. Responding matters.
Department of Film & Creative Writing. For reference only: do not cite

11. Out of office
Thank you for your , one half of ORT (Josie) is on holiday until the 24th June. s directed to Ridhi will still be answered.  
If you have lost something at Ort please go to Ort to retrieve it.
If you are not able to wait for a response watch Dr Who for advice on time travel.
If it's an urgent issue please call the NHS emergency services as they are much better equipped to deal with emergencies.
If it's none of the above, write it on a small piece of paper, fold it and swallow.
I will be away from the office from July 24 to July 29 saving the world and may be delayed in replies.  In case of a matter more important than saving the world, please contact Margaret Conway at
For queries regarding EA WorldView ( --- the website for those who want to know about Syria, Iran, Israel/Palestine, Iraq, and US foreign policy ---please
Department of Film & Creative Writing. For reference only: do not cite

12. Keep it concise Polite States timeframe Provides alternative contact
Department of Film & Creative Writing. For reference only: do not cite

13. Beware the ‘Forgot-to-attach’ monster!
Department of Film & Creative Writing. For reference only: do not cite

14. Please never do this!
Department of Film & Creative Writing. For reference only: do not cite

15. What does your inbox look like?
Folders within folders
What works best for you?
Remember your sent box
Department of Film & Creative Writing. For reference only: do not cite

16. Communication skills Phone – 0121 414 5987 Social media –
@FTV_Birmingham
@FCW_UoB
In person –
Office hours
By appointment
Department of Film & Creative Writing. For reference only: do not cite

17. Voicemail is also important
UNLUCKY! No Steve for you today.
Hi, you’re through to Steve. Sorry I can’t take your call…
Voic is also important
Department of Film & Creative Writing. For reference only: do not cite

18. A useful maxim…
‘You never really understand a person until you consider things from his point of view until you climb into his skin and walk around in it.’
- Atticus Finch
From To Kill a Mockingbird by Harper Lee (1960)
Department of Film & Creative Writing. For reference only: do not cite