1. Acano: Creative Connection Possibilities and Lessons Learned
Tammy Ferguson & Dolores Heaton
IVC Scheduling
The University of Utah
August 1, 2017
Total Time: 30 minutes
Introductions: 1 minute
Uses: 7 mins-Tammy; 12 mins-Dolores
Lessons Learned: 5 minutes
Q&A: 5 minutes

2. Go into Space and Dial Out to alias@ivc.uen.net
Tutoring Sessions
Acano Space
Go into Space and Dial Out to
Students in
IVC Classroom
in St. George
TA Tutor in Salt Lake
Tammy
This is a case without using the UEN bridges. To connect with the codec, either log into the Acano space and call out to the codec using OR dial into the Acano space from the codec using
Student at Home
in Toquerville

3. Program Information Sessions
UEN Bridge
Acano Space
Program Director in Cincinnati
Tammy
Program Director is working remotely from Cincinnati. This past year she has been conducting information sessions from Cincinnati which has been working out quite well.
Prospective Students in
IVC Classroom
in St. George
Prospective Students at Home
in Any Location

4. High-Level Job Interviews
UEN Bridge
Candidate
Acano Space
Hiring Committee
in IVC Conference Room
Tammy
Interviews for Deans or Vice Presidents, etc. This past Spring, we were asked to assist in the interviews for a new Dean of the College of Fine Arts. The hiring committee asked for our help in interviewing eleven semi-final candidates via interactive video conferencing prior to flying finalists in for in-person interviews.
Tammy set up individual Acano spaces for each candidate (to avoid the possibility candidates might accidentally see each other) then coordinated with each candidate to test his/her connection before the interviews.  Tammy also pre-scheduled the connections of each Acano space with the SILL IVC conference room and added a recorder to the connections. During interviews, Tammy was on hand to help in the event there were technical glitches. Once each interview was over, Tammy cropped the recordings, downloaded them, and uploaded them to a secure Box folder so the hiring committee members could access them. 
Remote Hiring
Committee Member(s)
Secure Recording

5. Ed Psych In-Class Group Work
UEN Bridge
Students in
IVC Classroom
Instructor and Students in
IVC Classroom
During in-class group work, the instructor would ask the remote students to hop over to the Acano Space for private check-ins.
Dolores
Instructor wanted a way to check in with his remote students during group work/discussions. We set up an Acano space for him and saved that space as a contact on the local codec. We also saved the regular class bridged event as a local contact. We then taught the remote students how to quickly dial into either the Acano space or the bridged event so they could pop between the two at the instructor’s discretion. The instructor popped into the Acano space on his laptop during group work.
Instructor Checking in on Remote Group
Acano Space
Students in
IVC Classroom

6. Health Law for Non-Lawyers
Student
Student
Co-Instructor
Student
UEN Bridge
Co-Instructor
Student
Acano Space
Dolores
One student couldn’t get connected via Acano Guest. Gave her a full account, and she still had problems, so she ended up calling into the UEN bridge on a phone line to participate.
Because there were no visual participants in the UEN bridge, we had to call in each session and ask UEN to mute the bridge’s video in Acano Manager because the bridge was showing a mirror of the conference to the Acano participants.
Co-Instructor
Secure
Recorder
Student
Backup
Telephone
Line
Student
Student
Student

7. International Bankruptcy Law
St. John’s
University
Southern University
Law Center
University
of Utah
University of
Minnesota
Acano Space
Instituto Tecnológico
Autónomo de México
Dolores
Laptop with
External Webcam
Chicago-Kent
College of Law
University of
Pennsylvania
Conference Phone
for Audio
Recorder
Georgetown

8. Lessons Learned Not all devices are created equal!
Firewalls can cause issues
Playing videos – VLC media player
Guest vs. client: when should a client be requested?
Maximum number of participants
What lessons have you learned?
Tammy
People use all different types of devices-ages, capabilities. Test and train!
Firewall can cause issues. UEN TSSC has been very helpful troubleshooting.
Some devices have built-in copyright protection (antipiracy) which prevents the videos from playing in Acano. VLC media player is a potential workaround. Free media that can be downloaded.
Guest – works best for short term use. Request Client after testing and troubleshooting.
Max participants – Determine on a case by case basis; When in doubt check with Kim or Charice.