1. Copyright familydr Limited, 2012

2. Family Business Network Asia facilitated by
Families, Communication and Conflict Finding Creative Alternatives for Responding to Conflict
A workshop for
Family Business Network Asia
facilitated by
Ian Marsh, founder, familydr
Singapore, 17 April 2012
Copyright familydr Limited, 2012

3. “Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict – alternatives to passive or aggressive responses, alternatives to violence”
Dorothy Thompson

4. Copyright familydr Limited, 2012

5. Copyright familydr Limited, 2012

6. Copyright familydr Limited, 2012

7. The power of deep listening
Curiosity
Hearing
Willingness to listen
Perception is everything
Other awareness
Trust
Feeling
heard
Collaboration
Solving shared problems
Self
awareness
Interdependence
Need input
from others
What’s important
- and why
Copyright familydr Limited, 2012

8. Copyright familydr Limited, 2012

9. Any Questions?

10. Contact Ian Marsh familydr Limited Central Court
25 Southampton Buildings
London WC2A 1AL
United Kingdom T: E:
Skype: iamarsh1