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Interactive Communication

Published byBartholomew Edwin Ellis Modified over 6 years ago

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Presentation on theme: "Interactive Communication"— Presentation transcript:

1 Interactive Communication
Chapter 8 Interactive Communication

2 Agenda Benefits Types Online meeting Internet telephony
Internet fax gateway Internet relay chat Virtual world Internet newsgroups Internet-base training

3 Benefits No time limit No location limit Reduce cost Quick response
Documentation

4 Agenda Benefits Types Online meeting Internet telephony
Internet fax gateway Internet relay chat Virtual world Internet newsgroups Internet-base training

5 Online Meeting Hardware Camera and microphone Software CU-SeeMe

6 Internet Telephony Quality of Service Hardware Software
Connection: speed Packet switching: interpolating Hardware Sound card, speaker and microphone Software International Telecommunication Union: H.323 standard Transport voice, data and video over packet switched network

7 Internet Telephony Protocol Feature Product
IPv6 and Resource Reservation Protocol (RSVP) Feature Conference whiteborad Collaborative browsing File exchange: textual chat Product Microsoft NetMeeting

8 Internet Telephony Internet telephony gateways Usage
Internet Telephony Service Providers (ITSP) Internet Telephony Exchange Carriers (ITXC) Usage Call centers

9 Internet Fax Gateway Communication between fax machine and Internet connection

10 Internet Relay Chat Product Requirement Control power of an initiator
AOL Instant Messenger ICQ Requirement IRC server, a nickname and a channel Control power of an initiator

11 Internet Relay Chat Not Secure Type HTML based chat room Java-based
Moderated: interview or press conference Non-moderated: no restriction

12 Virtual World Graphical interface with text based chat
Three dimensional person Example Virtual Reality Online Shopping Shopping, chatting, looking, searching etc.

13 Internet Newsgroups Asynchronous meetings and discussion eCircle
Mailing list and newsgroup

14 Internet-based Trainings
Organization wide training department Just-enough training Modules for self-learning FAQ, mailing lists, newsgroup and chat groups Management Software Saba Education Management System Internet University: student, faculty, server management

15 Discussion What kind experience do you have with this Internet communication? Can you incorporate these Internet communication functions into your e-business environment?

16 Points to Remember Benefits Types Online meeting Internet telephony
Internet fax gateway Internet relay chat Virtual world Internet newsgroups Internet-base training

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