1. Protecting our parking spaces for our customers
At Tesco we are committed to ensuring customers can locate the space they need when they chose to shop with us.
We use a variety of car park management systems to protect our spaces including ANPR, marshalling and a stay time linked with spend solution (Park-Shop-Reg).
Unfortunately, we have been unable to use these solutions and pervious initiatives to protect specialist bays and small format stores from misuse due to:
Technology
Customer Service
Litter
Cost
In 2016 we began the search for a solution that worked to protect our spaces from misuse whilst avoiding the previous concerns.
In strict confidence for the BPA presentation 2nd March 2017

2. Protecting our parking spaces for our customers
Working with our suppliers we have successfully trialled a self monitoring solution in over 80 stores, with the intention of extending to 300 stores in the coming weeks.
How it works:
Customers are told about the change
All stores have enforcement signage installed
Each ‘group’ is given a number of handhelds
The priority stores get the handhelds first
Colleagues use the handheld to record misuse
The data is sent to our supplier to enforce
The handhelds are rotated once misuse has subsided
In strict confidence for the BPA presentation 2nd March 2017

3. Protecting our parking spaces for our customers
Customer and colleague feedback has been overwhelmingly positive. We have also received local and national press about the solution.
Our customers can locate parking spaces with ease using a solution that comes at a low cost to the business.
In March Tesco will be creating its own app, allowing us to roll this solution into every Tesco store where planning and management rights allow.
“In the last couple of months it has been a lot easier to park in the disabled bays as the store seems to actively discourage abuse. For years I and many others had complained about non-disabled using the bays. So glad something is now being seen to be done."
Harrow Store Customer
“The trial was an instant success. Just having the new signage up made an immediate impact. As the weeks have gone on we have had nothing but positive feedback from customers.”
Operations Manager Group 345  
“The device is very simply and easy to use and we have had some very pleased customers.”
Holsten Customer Experience Manager  
“I can now find a car park space easier to shop at this store, thank you.”
Taunton Express Customer
In strict confidence for the BPA presentation 2nd March 2017