1. Family Management Program (FMP)
FAC Overview for Military OneSource
Family Assistance Program
Family Management Program (FMP)
SFPD Training
Developed: March 2016

2. Objectives Identify the types of FMP records
Demonstrate how to pull a report

3. FMP Admin

4. FMP Contract
FMP contract transitioned from Tiber Creek to Arrowpoint on March 10, 2016
Other applications on this contract include: SMMS, RSP, RMS, GIMS, etc.

5. Access Levels Access granted by NGB Access level controlled
Admin/NGB level
SFPD – State-wide view access and approval authority
FACC – State-wide access and approval authority
FAS – State-wide access with no approval authority
User must have a CAC (with NGB sponsor)
CAC must be authenticated through AKO

6. FMP Links Live Site Training Site https://smms.army.pentagon.mil/GFMS
Users must attend all FMP training sessions prior to being granted access to the live site
Training Site
The same security measures are set up on the live and training site. Therefore, users must have a CAC to access the training site

7. Family Management Program (FMP)

8. How is FMP Populated? Migrated GFMS data G1 Data Warehouse
All data from previous data system (GFMS) was moved
G1 Data Warehouse
Daily imports
ARNG SMs only – going back 10 years
Manual Entry
Everything but current ARNG members
I.E. Family Members, SMs from other Branches, Community Resources

9. FAC Overview for Military OneSource
Types of Records
People/Organizations/Units
Interaction Tracking
Service Member
Family Member
Community Resource
Unit
Quick Trackers
Mass Communication
Outreach
Contact
Cases
Events
The left hand column shows the individual or organizational records in the system (i.e. SM or resources). The right hand column displays the record types where interaction/activity has taken place with an individual(s) or organization(s).
For example: when a FAC staff member interacts/assists/networks with an individual/organization from the left column, they create a record of the interaction using the most appropriate record type from the right hand side column.
Developed: March 2016

10. Service Member (SM) Record
Only Army National Guard Service Member data is updated daily from the G1 Data Warehouse
G1 data goes back 10 years
If a SM separated/retired from the Guard over 10 years ago, the system will no longer be updated with G1 information
Other Branch of Service information is manually entered by FAC staff

11. Service Member Record Includes
Personal
Military
Name
Date of Birth
Address, City, State
Contact Info
Family Members
Unit
Rank
Deployment Status
Specialty Listing (i.e. dual military)
Additional
Family Management
Outreach
Cases
Contacts
Remarks
Documents

12. Family Member Record
Family Member records and updates are created and updated by FAC staff
Records are listed under a SM record
Records include:
Name / Date of Birth
Address, City, State
Contact information
Relationship to SM
Specialty listing (i.e. Primary
Contact, Special Assistance, Survivor)

13. Community Resource Record
A Community Resource record is created when a FAC works with or networks with an organization or individuals who is providing assistance to military members and their families.
Name of Organization/Individual
Contact information (phone, , web-sites)
Location
Service Area
Type

14. Unit Record
ARNG Unit Records are generated by the G1 Data Warehouse. Non-ARNG Unit Records must be manually entered
This record type has not yet been fully developed
Unit Name
UPC/UIC
Address, City, State
Unit Info
Unit Manning
Unit Events

15. Quick Tracker Record
A Quick Tracker (QT) is a record created to track informal information requests which do not require follow-up, detailed research or assistance (i.e. quick responses to non-emergent needs)
Categories
Information/Materials
Branch
Deployment Status

16. Mass Communication Record
A Mass Communication is a record created to track informal information that is provided in mass via newsletters, s, auto phone messaging, texting, or social media and is related to the Six Essential Services
Method
Content
Recipients
Distribution Counts

17. Outreach Record
An Outreach is a record created when well-being contact is made to a Family Member(s) who has a Service Member deployed or mobilized over 31 days.
The record includes the range of dates where well- being contact is made on a monthly basis.
Timeframe
Method of contact
Actions (i.e. successful two-way, attempted, no contact)

18. Contact Record
A Contact is a record created when non-deployment related contact is made to Service Members, Family Members and Community Resources, with any frequency, for reasons not related to Outreach or Cases.
Type (differ for SM/FM and Community Resource)
Timeframes
Methods of contact
Actions (i.e. response pending/received, ongoing, complete)

19. Case Record
A Case Record is created when a Service Member or a Family Member has an issue or situation and has asked for assistance. Record includes documentation of the issue – to include historical actions - taken to resolve or close the issue.
A separate case is opened for each issue, under the name of the person who benefits from the services.
Categories and Types
Referral to Community Resource(s)
Actions (i.e. follow-up, closed)

20. Event Management Record
An Event Record is created when FAC staff host or attend an event. Events include, but are not limited to, meeting with commands, drill weekends, family days, job/employment fairs, community networking, etc.
Name of Event
Type
Intended Audience
Method
Event Staff
Attendance
Event Details

21. FMP and Reporting Pull information in many areas of FMP:
Search Results
Work Buckets
Reports Module

22. FMP Main Screen – Command Center
FAC Overview for Military OneSource
FMP Main Screen – Command Center
Ability to search the following:
Service Members Units
Family Members Events
Community Resources
The Command Center is located on the left hand side of the screen in the first section or “panel”.
Example of a report you can pull in this area:
SMs who live in a specific city or county.
Number of youth ages 12 to 18 in your state.
Resources who provide financial aid.
Developed: March 2016

23. FAC Overview for Military OneSource
Search - SM
When you enter search criteria, the results will display in the 2nd panel.
Developed: March 2016

24. FAC Overview for Military OneSource
Search - SM
Results can be accessed via the hyperlink, sorted, exported, etc. Clicking on the SMs name will open up the SMs record. From there you can view contact information, Family Members, Outreach records, cases, etc.
Instructor Note: Remind them they can attend any of the FAC training sessions on the different FMP modules to learn more.
Developed: March 2016

25. FAC Overview for Military OneSource
FMP Work Buckets
Displays a snapshot of Cases, Events, Outreach, and Contacts by access level.
SFPD: entire state
FACC: entire state
FAS: their own work
The work buckets give you a snap shot of what is happening – in real time – in your state. For example, you can see how many cases are currently being worked, how outreaches are progressing during the month and how many events are taking place.
When you click on any of the line items, they will display in the search results (2nd panel).
Developed: March 2016

26. FAC Overview for Military OneSource
FMP Work Buckets
Results can be accessed via the hyperlink, sorted, exported, etc. Clicking on the line item will open up the record. From there you can view more details about that particular record.
Instructor Note: Remind them they can attend any of the FAC training sessions on the different FMP modules to learn more.
Developed: March 2016

27. FMP Reports Module Current report categories: Quick Trackers
Mass Communication
Outreach
Contacts
Cases
Events
FAS Detailed

28. FAC Overview for Military OneSource
FMP Reports Module
In the Command Center at the left, it displays the different reports you can pull.
Developed: March 2016

29. General Report Navigation
FAC Overview for Military OneSource
General Report Navigation
Report Information: Name and description of report
Measurements Info: Provides info on what is being measured
Dimensions Info: Displays the FAS Node, AKOID, and Current State
Applied Filter Criteria:
Report Tools
Several folders are located at the top of all reports results, as shown below. Information includes:
Report Information: Name and description of report
Measurements Info: Provides info on what is being measured
Dimensions Info: Displays the FAS Node, AKOID, and Current State
Applied Filter Criteria:
Report Tools
Developed: March 2016

30. FMP Report – FAS Detailed
FAC Overview for Military OneSource
FMP Report – FAS Detailed
Training Site: Not real data
Remember this is the training site and displayed numbers are not real. The “training” FAC Detailed report is displayed.
Date filters have not been entered, so you are seeing a report reflecting all “traiing” records since 2006.
Developed: March 2016

31. FAC Overview for Military OneSource
Report Time Frames
Enter the time frame you want to view. The report will then display the new results based on your criteria.
Training Site: Not real data
Developed: March 2016

32. FAC Overview for Military OneSource
Report Results
Once your timeframe has been set, you can them “drill down” on the information. For example, if you wanted to see who did what or what type of cases were worked, simply click on the hyper links. Results can also be exported and sorted.
Instructor Note: Remind them they can attend any of the FAC training sessions on the different FMP modules to learn more.
Training Site: Not real data
Developed: March 2016

33. Practice
The most effective way to learn how to pull reports is by hands-on experience.
Work with your FACC
Attend the FMP Reports training
Practice pulling reports

34. FMP Training & Assistance

35. FMP Training SFPD Training FAC Staff Training Offered quarterly
Provided by NGB
FAC Staff Training
Offered monthly
Schedules published mid-month for upcoming month
Provided by FAC Contract Trainers
Sundee Peterson, Sara Patterson, Rich Panzarino

36. FMP Assistance FMP Help Desk: ng.ncr.arng.mbx.rcms-g@mail.mil
Submissions
Put FMP in the subject line
Provide a detailed description of concern
Include a screen shot, if available

37. In Closing…

38. Objectives Identify the types of FMP records
Demonstrate how to pull a report

39. Questions and Concerns?
MSG Akanke A. Pruitt
Family Assistance Center Program Manager/COR
Office:
SFC James D. Lewis
Family Assistance Program Analyst
Office:

40. Family Management Program (FMP)
FAC Overview for Military OneSource
Family Assistance Program
Family Management Program (FMP)
SFPD Training
Developed: March 2016