1. Eight Great Traits of Superstar Leaders with Mike Frank, CSP, CPAE

4. The CUSTOMER
may not always be right
BUT the CUSTOMER
is always the CUSTOMER

5. The EMPLOYEE
may not always be right
BUT the EMPLOYEE
is always the EMPLOYEE

7. Personal
Responsibility In
Developing
Excellence

8. Personal
Responsibility In
Developing
Employees

14. “HIRE FOR ATTITUDE, TRAIN FOR SKILLS”
Instead of
Hiring for skills and
Training for attitude

16. “Catch People Doing Things RIGHT”
Blanchard / Johnson

24. Letter Body Parts
Arm T
A_ _ FAT ABS
T_ _ LID EGG
DNA PIT GUT

25. Arm Toe Eye Ear Leg Hip Lip Rib Jaw Gum 10 3 Letter Body Parts
A_ _ FAT ABS
T_ _ LID EGG
DNA PIT GUT

26. FINISHED FILES ARE THE
RESULT OF THE YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF
MANY YEARS

28. SEVEN MANAGEMENT / LEADERSHIP ERRORS
1. Listening without hearing
2. Telling instead of selling
3. Criticizing without correcting
4. Delegating without surrendering control
5. Promising without delivering
6. Praising in private, only
7. Criticizing in public

30. OPPORTUNITY IS
NOWHERE

31. OPPORTUNITY IS
NOW HERE