1. Mass Transition of TDSP ESI IDs from Sharyland Utilities to Oncor
SECOND INFORMATIONAL WORKSHOP
Mass Transition of TDSP ESI IDs from Sharyland Utilities to Oncor
September 6, 2017

2. Transactions Q&A
Tentative Timeline of Activities Related to the Transition

3. Billing Q&A
Q1. Address the Payment/Remittance process for the last bill that will be sent to the REPs by Sharyland.
Does the Payment go to the Sharyland bank account (e.g., 35 days later)?
Yes. Please continue to send payments to the Sharyland or the Sharyland-
McAllen bank accounts.
Does the Remittance go to the Sharyland DUNS Number/EDI Process?
Yes. Please continue to send remittances to the Sharyland or the Sharyland-
McAllen EDI DUNS.
Will Sharyland transition any customer account balances to Oncor?
A. No, REPs should work closely with Sharyland to ensure balances are –zero-
within 35 days of the final bill.

4. Billing Q&A
Q2. In consideration of 820 Remittance Transactions, how long will Sharyland’s banking information remain active?
Sharyland expects to maintain the bank accounts for 90 days after the transaction between Oncor and Sharyland closes.
Q3. Will there be any changes to the Sharyland remittance process? How will SU process the final 810? Will remittance timelines remain the same?
Sharyland does not anticipate any changes to the remittance process. Sharyland will process the final 810 following its normal process and remittance timelines will remain unchanged.

5. Billing Q&A
Q4. How about the responsibility to maintain the cancel / rebill process described in Retail Market Guide, section (3)(h)?
As filed in the Joint STM proceeding, after the transaction with Oncor closes Sharyland will maintain financial responsibility for cancel/rebill amounts that are required for the period prior to the time that customers are transferred to Oncor. Sharyland will also preserve all historical meter data so any billing errors on Sharyland issued bills found after the transition to Oncor can be reviewed and corrected/refunded.

6. Billing Q&A
Q5. What is the proposed process for cancel rebills given the request for a good cause exception to the RMG?
Sharyland will continue to operate according to market guides until ESI IDs are de-energized and our CIS system decommissioned. This is anticipated to be 90 days after closing. After that time, Sharyland will be providing a point of contact for billing questions and concerns from our Regulatory staff.

7. Billing Q&A
Q6. Will Oncor’s Distribution Loss Factors (DLFs) be changing?
No. As a result of the transition, Oncor’s distribution loss factors will not be changing. The new Oncor ESI IDs created as the result of the Sharyland transition will be assigned the Oncor DLFs. In accordance with ERCOT Protocol 13.3(1), Oncor will provide ERCOT its annual distribution loss coefficients to be applied to distribution voltage level loads in its area of certification by October 30, 2017 for the 2018 calendar year.

8. Billing Q&A
Q7. Has Oncor reached a decision on the consideration of the 3500 kWh threshold in their determination of rate classification (secondary > 10 kW or secondary < 10 kW)?
Yes. Oncor will only review the most recent 12-months of demand for customers on Sharyland’s Secondary > 10 kW rate to determine if they should be moved to Oncor’s Secondary <= 10 kW rate after the transition. For determination of whether a customer should transition from Sharyland’s Secondary <=10 kW rate to Oncor’s >10 kW rate at the time of transition, Oncor will consider the 3500 kWh threshold in addition to the kW demand.

9. Billing Q&A
Q8. How will load profiles be assigned and transitioned with each ESI ID? Will the current profile transition or will a default load profile be utilized?
When Oncor creates the ESI IDs, a default load profile is always assigned according to the ERCOT Load Profiling Guide. Prior to the transition, Oncor plans to send 814_20s to update the load profile to match the Sharyland profiles.

10. Billing Q&A
Q9. Will Oncor retain the station IDs for Sharyland or will they assign new ones? Please confirm if there are any zone changes.
When Oncor creates the ESI IDs, a default station ID will be assigned. Prior to the transition, Oncor plans to send 814_20s to update the station ID to the correct Sharyland station ID. No zone changes are expected.

11. Billing Q&A
Q10. How will the information for the CP billing determinant calculation for individual ESI IDs be maintained? How will this be accessed in the case of a dispute?
A. As part of the transition, Sharyland will provide Oncor with the interval data for their IDR ESI IDs. Oncor will use this data to establish the 4CP demand for each IDR ESI ID for 2018.

12. Transactions Q&A Q11. Will there be a freeze period for switches?
Market discussion. See Next slide.

13. Transactions Q&A
Tentative Transition Starting with Sharyland’s Cycle 3 – Dec. 4, 2017
Draft Note: This draft does not denote switch freeze period post MVO/MVI. This topic remains open for discussion.

14. Transactions Q&A
Q12. Will there be a suspension of disconnects for non-payment (DNPs)?
Sharyland and Oncor recommend a suspension of DNPs for the five days immediately preceding the scheduled transition date to minimize the number of customers de-energized at the time of the transition.
Q13. If a REP is REP of Record for a customer with a current DNP
status, how would transition be handled?
The transition is a read-only Move-in, therefore, if a customer is de-energized at the time of the transition, Oncor will leave them de-energized. It will be necessary for the REP to submit a DNP to Oncor after the ESI ID transitions in order to synch Oncor’s system with the actual condition of the premise.

15. Transactions Q&A
Q14. Is it anticipated two ESIs will be active for the same address? Will the SU ESI be active and the Oncor ESI be de-energized?
It is not anticipated that two ESI IDs will be active for the same address if the REP submits the transactions according to the consensus process. The process requires the REP of Record to send a Move-out transaction to Sharyland with the same scheduled date as the Move-in transaction to Oncor, so the two ESI IDs will not be active simultaneously.
Q15. What actions will occur if REPs fail to send MVOs/MVIs during the day transition period? POLR drop?
PUCT, ERCOT, Oncor and Sharyland will work with each REP in an attempt to assure Move-outs and Move-ins are submitted in a timely manner. At this time, a transition to POLR is not being considered.

16. Transactions Q&A
Q16. How do we ensure that REPs do not submit Move-Ins without
submitting corresponding Move-Outs becoming REPs of record twice for the same ESI-ID?
TDSPs cannot ensure REPs perform the necessary actions. On the daily transition calls, we will bring visibility to REPs who have not submitted the appropriate transactions. It should be noted that if a REP fails to submit a Move-out to Sharyland when they submit the Move-in to Oncor, they will be shown and settled as the REP of Record for both ESI IDs until they submit the Move-out.

17. Transactions Q&A
Q17. Is there a cut off date for move-ins to current Sharyland ESI IDs? If so, is this a fixed date or a rolling date based on cycle?
No, not for true Move-ins (new customer actually wants to move-in).
Q18. If a true MVO (customer actually wants to move out) is to occur on the scheduled transition date, should a REP contact the SU Call Center at to report?
Yes.
Q19. Do there need to be any special considerations for the MVO/MVIs on guard lights?
No.

18. Transactions Q&A
Q20. Will a spreadsheet with key dates (ex. when are we not doing switches) be provided?
Yes. A spreadsheet with key dates will be provided. A tentative timeline of key activities related to the transition was shown on an earlier slide.

19. Transactions Q&A
Q21. Will there be a cross reference list that ABC’s can get once ONCOR assigns new ESIID’s to Sharyland accounts? We will need this list to update our records so moving forward we can assist our customers with their questions and renewals.
We plan to place a list that cross-references the Oncor and Sharyland ESI IDs in the secure area of the ERCOT MIS. Market Participants will need a digital certificate to access it.

20. Transactions Q&A
Q22. Oncor is targeting the end of September to provide a complete list of all new corresponding ESIs to the market. What information will be provided at that time? (e.g. address, old Sharyland ESI, new Oncor ESI)? When will the new Oncor ESIs be posted to the TDSP extract file available for download?
Once Oncor creates the ESI IDs and submits the 814_20s, the ESI IDs will be available on Oncor’s TDSP extract file.
The following information will be available on the cross reference list:
Sharyland ESI ID
Oncor ESI ID
Address
Oncor Meter Cycle Number
Sharyland Meter Cycle Number
Transition Date (date wanted for the move-in and move-out)

21. Transactions Q&A
Q23. REPs requested “one list” of REP-specific ESIs with rate classification and transition date (MR cycle) to be provided “closer to transition”. When does Oncor plan to provide?
Oncor intends to post the ESI ID cross reference list on or before September 30, This cross reference list will not include the Oncor rate code assignment. Prior to the start of the transition, Oncor will provide rate code information to the respective REP of Record for each ESI ID.

22. Transactions Q&A
Q24. If an actual meter reading is unavailable on the scheduled transition date, will the meter read be estimated?
Oncor intends to use an actual meter reading for the transition to the extent possible.

23. Transactions Q&A
Q25. Will Oncor have all the meter/ESIID data on the 814_05 or will there be 814_20s generated after MVI with Oncor?
Oncor plans to include the premise characteristics of a new premise on the 814_05 such as the station ID, meter cycle, load profile and distribution loss factor. The meter data will be sent on 814_20s and included in the 867_04.
Q26. If future dated transactions will be unexecuted via an 814_28 (e.g., a MVI on a Sharyland ESI post transition to Oncor), will the 814_28 be coded specifically indicating the transaction will need to be submitted on new Oncor ESI?
Sharyland will use the unexecute code T018-Other and state “Submit to Oncor” in the REF03.

24. Transactions Q&A
Q27. How will pending and future dated service requests be handled during the transition?
650 service order transactions scheduled for a date beyond the transition date will be unexecuted and the REPs will need to resubmit them to Oncor.

25. Transactions Q&A
Q28. Is it possible for a REP to receive the Oncor ESI ID for a current Sharyland customer with a future dated transaction?
Oncor intends to post the cross reference list on or before September 30, The REP can use the list to determine what transactions for Oncor ESI IDs will need to be submitted.

26. Transactions Q&A
Q29. How far in advance of the transition date will the REP of Record and CSA CR receive the transition plan outlined in RMG Sec (1)(i)?
Oncor plans to post the transition plan as outlined in the RMG Sec (1)(i) on or before September 30, 2017.

27. Transactions Q&A
Q30. Will REPs receive a master list of all ESI IDs where they are REP of Record or CSA CR or individual lists in advance of each billing cycle/transition date? We would prefer both.
Oncor plans to post the cross reference list on or before September 30, Additionally, the current plan is for ERCOT to provide each REP of Record a cross reference list of their ESI IDs on a schedule yet to be determined. ERCOT will provide each CSA REP of Record a list of their CSA ESI IDs prior to the beginning of the transition.

28. Transactions Q&A
Q31. How will CSAs stack in the timeline? When will CSA CRs be required to delete existing CSAs and be able to establish on the new ESI IDs? Can CSAs be established before the move-in?
We request CSA REPs to delete their CSA agreements on Sharyland ESI IDs prior to the start of the transition. CSA REPs are encouraged to establish CSA agreements on the Oncor ESI IDs as soon as the cross reference list is provided.

29. Transactions Q&A
Q32. If a customer currently has a DPP switch-hold and the switch-hold is removed to allow for the transition, when will the REP be able to submit a new switch-hold on the account?
The Move-out sent to Sharyland will remove any switch hold. The REP may submit a new DPP switch hold once they become the REP of Record with Oncor.

30. MarkeTraks Q&A
Q33. What process will be used to resolve in flight IGLs involving Sharyland customers?
The gaining CR will be financially responsible for inadvertently gained ESI IDs if the backdated MVI has not been completed at the time of the transition. Sharyland is currently working on approximately 10 inadvertent issues; REPs are asked to work closely with Sharyland staff to resolve IGLs as soon as possible.

31. MarkeTraks Q&A
Q34. What process will be used to resolve active MarkeTraks pre and post transition? To be closed within 100 days post deal closing? How will MarkeTrak issues be cleaned up prior to the transition?
All transactional MarkeTraks, such as inadvertent gains and cancel with approvals, will have to be completed or cancelled at the time of the ESI ID’s transition. Billing MarkeTrak’s, such as disputes, will be resolved as soon as possible after the transition by Sharyland.

32. Outage Reporting Q&A
Q35. How long will Sharyland’s outage number be available post transition?
The Sharyland outage number, , will transition to Oncor. At this time, we cannot provide a date certain as to when that number will be disconnected. However, it will not be disconnected before all premises have been added to Oncor’s Outage Management System in Sharyland customers may call either Sharyland’s outage number or Oncor’s outage number, , to report outages.

33. Historical Usage Requests Q&A
Q36. How will the 12 months of historical data for the ESI-IDs being transitioned as described in the Retail Market Guide, section (g) be handled? Will the TDSPs ask for relief from this requirement? Does ERCOT have a need for these? How will REPs request and get this data even if it is available? Has Oncor determined if at least 12 months of former Sharyland customer historical usage will be available to Market participants?
As filed in the Joint STM* proceeding, after the transaction with Oncor closes Sharyland will maintain financial responsibility for cancel/rebill amounts that are required for the period prior to the time that customers are transferred to Oncor. Sharyland will also preserve all historical meter data so any future billing errors found after the transition to Oncor can be reviewed and corrected/refunded.
ERCOT already has within its systems all data needed for settlements. ERCOT does not use historical meter read transaction data. The historical data from ESI IDs transitioned should be in the Current REP of Record’s hands at the time of transition.
Oncor is exploring options to make Sharyland historical data available. Oncor cannot commit to any option at this time.
*Docket II(c)(2) JOINT REPORT AND APPLICATION OF SHARYLAND UTILITIES, L.P., SHARYLAND DISTRIBUTION & TRANSMISSION SERVICES, L.L.C., AND ONCOR ELECTRIC DELIVERY COMPANY LLC FOR TRANSFER OF FACILITIES, TRANSFER OF RIGHTS UNDER AND AMENDMENT OF CERTIFICATES OF CONVENIENCE AND NECESSITY, AND FOR OTHER REGULATORY APPROVALS

34. Historical Usage Requests Q&A
Q37. Will Sharyland data still be available via Smart Meter Texas?
Sharyland data is not available in Smart Meter Texas today.
Q38. In the event Oncor elects to not retain (and make available to Market participants) at least 12 months of former Sharyland customer historical usage, how will customer complaints/inquiries for historical consumption be handled?
Sharyland will process customer complaints as we do today. Sharyland regulatory personnel will be responsible for addressing and responding accordingly.

35. Historical Usage Requests Q&A
Q39. Is there a process for a REP to obtain a 12-month usage report for transitioning customers (i.e. originating from Sharyland systems) at time of transition? Please provide process and estimated response times.
REPs may send 814_26 Ad Hoc Historical Usage Requests to Sharyland prior to the transition which is automated and will be processed according to market guidelines.

36. SUAA Q&A
Q40. Will there be a forum to channel address changes if needed for the approximately 4,000 SUAA addresses?
Until the ESI ID transition process commences, Sharyland will accept information from REPs via spreadsheets or MarkeTrak to update the SUAA service addresses. While Oncor has not finalized a process, using MarkeTrak will likely be the method for REPs to share SUAA replacement addresses after the transition process is complete. This address update process will be further evaluated after the transition of all ESI IDs has occurred.

37. SUAA Q&A
Q41. When will Sharyland provide REP-specific lists of ESIs with SUAA addresses?
Sharyland will plan to post the list of SUAA addresses to the appropriate REPS. Oncor plans to post the cross reference list on or before September 30, Additionally, the current plan is for ERCOT to provide each REP a list of their ESI IDs on a daily basis one day before the scheduled transition date for those ESI IDs.

38. SUAA Q&A
Q42. How will tax issues due to incorrect addresses be resolved?
The tax issue does not appear to be unique to Sharyland or Oncor and should be addressed in a broader market forum separate from the transition of Sharyland customers.

39. Tampering Q&A
Q43. You indicated on your slide that you will not transition the Tampering Switch Hold. Would tampering charges, if still due, be transitioned to Oncor or remain as a balance on Sharyland system?
Payment for tampering charges billed by Sharyland will need to be remitted to Sharyland.
Q44. How will issues related to switch holds and meter tampering be transitioned or closed out before the transition of ESI-IDs?
Switch holds will not be transitioned by Sharyland to Oncor. Switch holds on Sharyland ESI IDs will be removed, as per the substantive rule, when the transition Move-out is completed. If Oncor discovers tampering while executing a Move-in, Oncor will apply a tampering switch hold and assess tampering charges.

40. Tampering Q&A
Q45. Tampering clarification… Oncor indicated they “will place switch holds on ESIs if tampering is discovered at the time of the transition or any time after the transition. Tampering charges will be assessed accordingly.” For example, if tampering is discovered at the final read, will Sharyland assess charges on the final bill or cancel/rebills, while Oncor will place a switch hold on the account?
If Oncor discovers tampering while executing the transition Move-in, Oncor will apply a tampering switch hold and assess tampering charges. Sharyland will not assess tampering charges as a result of the transition Move-out.

41. Metering Q&A
Q46. When will an AMS deployment plan be filed? Will the current Sharyland AMS pilot meters be changed out or will those existing meters be provisioned onto the Oncor system? Will the deployment affect IDR meters as well?
Oncor will submit a compliance filing outlining a schedule for AMS deployment, by geographic division, within a reasonable time following approval of the transition by the PUC. Oncor expects to complete AMS deployment (including meter provisioning and Lode Star Enhanced file submittals) in the legacy Sharyland service territories by December 31, While Oncor may replace IDR meters with AMS meters, the IDR ESI IDs will be treated the same as they are today.

42. Metering Q&A
Q47. Will power factor billing commence once an individual AMS meter is provisioned or will there be one effective date for all power factor billing to commence?
Power factor billing will be applied to all customers in a specific kW demand range at the same time. Once the last customer in a kW grouping has power factor metering installed, the REPs serving all customers in that kW range will be given a minimum of 30 days’ notice that power factor billing will commence. Oncor has not determined the actual kW demand ranges or the effective dates at this time, but the power factor will generally be applied to the highest kW range customers first. Oncor will ultimately apply the power factor adjustment to all non-residential customers that have had a demand of 290 kW or greater in the past. As stated above, Oncor will provide at least 30 days advanced notice to REPs before applying the power factor adjustment to their customers’ TDSP charges.

43. Metering Q&A
Q48. Meter cycles - how do Sharyland's and Oncor's lineup?
Oncor will assign Oncor meter cycles that are most closely matched to the meter reading dates associated with the Sharyland meter cycles. For example, Sharyland’s cycle 12 has an October scheduled meter reading date of October 18th. The Oncor cycle assigned to the October 18th meter reading date is cycle 16. So, Oncor would assign cycle 16 to ESI IDs that were associated with Sharyland’s cycle 12 in this instance.
Q49. How will REPs find the new meter read cycle for a future dated transaction?
Oncor will include the Oncor meter cycle for each ESI ID on the cross-reference list.

44. ERCOT Q&A
Q50. Will the 727 extract be impacted by the transition event? Will “out of market” settlement be reflected in the 727 extract?
The 727 extract will function exactly the same as it would any time that new ESI IDs are being established and usage is being loaded by Oncor. There is no system logic to link ESI ID A’s retirement to ESI ID B’s establishment in the extract.

45. ERCOT Q&A
Q51. What is the process for wholesale disputes resulting from a retail resettlement? What happens to a dispute outside 180 day window?
A. Settlement disputes must be submitted by the QSE representing each REP as per the dispute process in section 9.14 of the protocols.
QSEs may dispute Initial, Final, True-Up and Resettlement statements. Disputes on True-Up statements must be filed within 10 business days of the date the statement is issued.

46. ERCOT Q&A
Q52. Please confirm that since a move-in transaction will transition the customer onto the Oncor system, that ERCOT will not send a postcard to customers.
Confirmed. Postcards are only generated for 814_01 Switch Transactions.

47. ERCOT Q&A Q53. When will new ESI IDs be available in MIS?
Once Oncor creates the ESI IDs and submits the 814_20s, the ESI IDs will be available in MIS. Oncor plans to create all ESI IDs on or before September 30, 2017.

48. PUC Q&A
Q54. Will the transition event impact the Solix Low Income file?
The transition will not impact the Solix Low Income file because any REP that receives a low-income customer list from Solix will follow the same process that was in place before the transition.

49. PUC Q&A
Q55. What information, if any, will REPs be required to send to Sharyland customers? (e.g. revised EFLs, PSA messages on bills, etc.)
REPs will be required to send customers (residential and small commercial customers) the following information:
YRAC – Customers will be able to call either Sharyland’s outage number or Oncor’s outage number to report outages. REPs need to send customers a new YRAC to update the outage reporting information in order to include Oncor’s contact information in case of an outage event.
Although a letter to each customer is not required at this time, Staff would encourage the REPs to send customers a letter telling customers that Oncor is the new TDU in their area, rates will be going down and giving each customer their new ESI ID.

50. PUC Q&A
Q56. When will Sharyland options be removed from Power to Choose? When will the Sharyland zip codes be updated into the Oncor service territory?
This will be done automatically once the Commission issues an order approving the transaction and staff makes the necessary changes in our database.

51. PUC Q&A
Q57. Will REPs be held harmless for customer complaints relating to the transition period?
No.

52. PUC Q&A
Q58. Will there be any Commission required communications from the REPs? From the TDSPs?
As of the date of the 2nd workshop a Commission required communications from REPs or TDSPs is not required. Please note however, that can change prior to the approval of the transaction.

53. Contacts for Mass Transition of TDSP ESI IDs from Sharyland Utilities to Oncor
ERCOT ERCOT
Ted Hailu Lauren Fleming
PUC OPUC
Liz Kayser Michele Gregg
Sharyland Utilities Oncor
BJ Flowers Chris Rowley

54. Questions