1. Making Polite Conversation

2. Speaking Wisely and listening well
Always try to put the other person at ease.
Engage in a genuine exchange of information
Show that you care about what’s on the other person’s mind.

3. Speaking Wisely and listening well
Know how and give and accept compliments.
Able to talk abut many subjects.
Don’t voice opinions on topics they have little knowledge of.
Don’t repeat gossip.
Never correct another’s grammar or vocabulary.
Know when to “talk shop” and when not to.
Involve everyone in the group.
Know how to step in and fill an embarrassing void in the conversation.
Have a sense of humor.
Sense when people are bored.
*The most important part of any communication is to listen to what is NOT being said.*

4. Sparking a conversation
Nationally prominent sports.
Current events.
Positive items of interest to everyone in the company.
Best-selling books, current events or film.
A compliment about the event, host, food, wine or venue.
Asking a question is also a good way to break the ice.
Try to stay away from simple yes or no answers.

5. Stay out of Hot water Avoid very personal questions.
Stay away from religion, politics, sex and money.
Avoid inappropriate language.
Avoid long winded discussions.

6. Listening politely
“The wisest people seem to listen more than they speak.”
Don’t slump in your chair or sit rigidly without moving.
Watch the speaker.
Try to sit comfortably
Acknowledge and confirm.
Be tactful !
Don’t blurt out your first thought about a disagreeable idea or strategy.
End the conversation gracefully!
Don’t be dishonest with your exit line.

7. Conversations with coworkers
Watch your language.
Don’t monopolize other workers time.
Keep secrets.
Keep personal discussions to a minimum
Keep the tone positive.
Don’t brag or boast.
Use your words carefully.
Be gracious and considerate.
Always be friendly, upbeat and positive.

8. Face time with the boss. Is the office door open?
Are others in the office having a chat?
Is he working quietly in his or her office typing intently on the computer. Is the boss on the phone?
Is there a scowl on their face.
What does their body language tell you?

9. Respecting ethnic, cultural, and gender differences.
Learn and use currently accepted terms for ethnic groups, religions, and nationalities.
Don’t refer to others by race or ethnic identity.
Use names and titles, avoid labels.
Be alert to special needs.
Always make a conscious effort to speak inclusively.
Listen to the words coming out of your mouth!
Use “we” instead of “I”, Use “our” instead of “my”.