1. Practical outcomes of the pilot project
Aleksandra Pavlovska, MSW, support person,RC ZELDA

2. Role of the support person
From the experience of the support person, it became obvious that the role is not limited only to provision of support during the decision making process. It was also connected to:
Advocacy
Active listening
Finding resources and people around
Motivating and accompanying people etc.

3. Multiple support persons
In RC Zelda lawyer, social worker, psychologist, plus - there might be natural support system
Advantages:
Have a network to choose from, gather multiple points of view
Have professional advice in certain spheres
Possibility to choose: for example,avoid talking about private matters, only legal issues

4. Agreement in supported decision making
Proved to be a positive instrument for:
Empowerment and agency
Reducing hierarchy
Taking responsibility
Communicating with other organizations, institutions, state service providers etc.
There was no agreement between the individual and the natural supporter!

5. Trustful Relationships
Building trustful relationships takes time
We cannot expect that the SDM process will launch smoothly at the moment of appointing of the professional support worker
In the process of building trustful relationships individuals can change their aims or spheres where they want to make decisions
While supporting natural supporters and individuals, it is important to have trustful relationships with both of them, though individual is always a priority

6. Person centered planning in Supported decision making
Served as basis, and as a way of thinking with or about the individual, although:
Not all instruments, documentation could be used in each case (for ex., people with psychosocial disability)
The language and the forms might not be acceptable for other specialists, who are used to traditional documentation - it takes time and effort explaining it
Conclusion: PCP usage should be flexible

7. Supported decision making: major and minor decisions
To start to wash hands after cooking
To decide to clean the floor in the apartment weekly
Major decisions:
To search for a job
To change a place where to live
Not to take a credit
To explore possibilities for professional education
Every decision matters!

8. Psychosocial vs. intellectual disability
Trustful relationships
are longer to build
Demand more formal or “professional” language of documentation
Taking any notes can be a problem
Unpredictable behaviour during acute crises
Higher need for individual consultations rather than group activities
Trustful relationship generally are built quicker
Some PCP tools are too difficult for understanding
Not always know how to read or to write, need to raise awareness of the written information about the them
Relatively stable relationships throughout time

9. Intensity of support
Despite widespread stereotypes about people with disability that underlie the guardianship concept, the support was not needed 24/7 with equal intensity, however maintaining contact with a person (phone calls or meetings) was needed for building trustful relationships.
Based on PCP principles, SDM process was oriented towards acknowledgement of strengths, talents and hopes of the supported people, not on deficits or disabilities, therefore people were empowered for more independent life.
We also acknowledged the abilities to live independently and make own choices in life that already are present.

10. Intensity of Support: from 1 to 5 (Sofia’s story)

11. Social Network Development
Group activities for our supported individuals (~once-twice per month):
Motivate decisions
Based on strengths, talents, hopes, intentions (board games, visit to TV-centre, national library)
Aimed at skill development, pragmatic (photography class, stables)
With no hierarchy between professionals and individuals, more like meetings of friends → create a community

12. Stories: Victoria
During the project Victoria (a woman with psychosocial disability) made an important decision to give birth to a baby and to have a family. Moving towards this aim she had also to make minor decisions with the help of the support workers - psychologist and lawyer: ending violent relationships, changing her living place, developing parenting skills, managing finances, dealing with acute crises. Victoria is now living in a safe place with her small child and keeps contact with her support workers.

13. Stories: Kaspars
Kaspars, a young man with intellectual disability, was firstly included in the project as an individual supported in decision making by his mother. However later on it turned out that in certain situations there was a conflict of interests between Kaspars and his supporter, especially in cases concerning Kaspars’s desire to work and earn money. Being provided by us with the information about his rights, about possible employment options etc, Kaspars has made a decision to visit the unemployment agency, where he was offered a subsidised working place. Later on his mother said that this was a good choice.

14. “Wrong” decisions A right to make risks
To ask to move back to institution
To decide not to pay credits
To decide not to keep promises made to their family
To lie rather than tell the truth about plans or intentions
Who has a right to say that these are “wrong” decisions?

15. Problems to face
Facilitation of supported decision making, when the support person is a natural supporter
Insist on contacting and meeting with the individual - give voice to him/her
Be in constant contact, initiate a contact (distance might be a problem)
Support the supporter as much as the individual
Challenge the way of thinking vs. keep trustful relationships

16. Problems to face When the supporter is professional:
Retraining in accordance with SDM way of thinking is often needed
- Ensuring a degree of non-formal attitude
- Supervision and facilitation. Especially at the beginning, or when there are conflicts or misundestandings

17. Problems to face
To take into account the person’s life story (level of education, communication and decision-making style, disability type etc.) when proposing to work in SDM
Demands:
Creativity
Flexibility
Empathy
Qualities and skills to be developed, not only learning tools

18. Problems to face
Non-professional volunteers are needed to establish the life in the community and to break the barriers between the “healthy” society and isolated individuals
Lack of volunteers:
Especially, in small towns, rural areas
Must invest a lot in challenging stereotypes to attract volunteers
Need to support volunteers throughout the whole process

19. Thank you for your attention!