1. Software Solutions for E-Business

2. Enterprise Application Architecture
Suppliers
Collaboration – Decision Support
Knowledge Management
Partner Relationship Management
Selling – Distribution
Employees
Partners
Supply Chain Management
Sourcing - Procurement
Enterprise Resource Planning
Internal Business Processes
Customer Relationship Management
Marketing – Sales - Service
Customers

3. Arsitektur Aplikasi E-business

4. Enterprise Resource Planning
Production
Planning
Integrated
Logistics
Sales,
Distribution,
Order
Management
Customer/
Employee
Accounting
and Finance
Human
Resources
The Technological Backbone of e-Business

5. Enterprise Resource Planning
Demand
Planning
Manufacturing
Planning
Logistics
Planning
Distribution
Planning
Order
Entry
Enterprise Resource Planning
MRP
Inbound
Inventory
Plant Mgmt.
Purchasing
& Accounts
Payable
Manufacturing
& Production
Scheduling
Inventory
Control &
Warehousing
Distribution
& Accounts
Receivable
Suppliers
Customers
Finance and Accounting
Human Resources
The Business Value of ERP

6. CRM: The Business Focus
Supports an Integrated and Collaborative Relationship Between a Business and it’s Customers
Acquire
Enhance
Retain
Customer
Life Cycle
Direct Marketing
Cross-sell and Up-sell
Proactive Service
CRM Functional
Solutions
Sales Force Automation
Customer Support
The Internet
Shared
Customer Data
Collaborative
Service
CRM Integrated
Solution
Partner
Company
Customer

7. CRM: The Business Focus
Marketing and
Fulfillment
Customer
Service and
Support
Fax
Sales
Cross-Sell
Up-Sell
Prospect or
Employee
Telephone
Web
Retention
and Loyalty
Programs
Contact and
Account
Management
CRM Uses IT to Create a Cross-Functional Enterprise System

8. SCM: The Business Network
Commit
Schedule
Make
Deliver
Supply Chain
Life Cycle
Strategic Sourcing
and Procurement
Forecast and Demand Planning
SCM Functional
Processes
Customer Order Fulfillment Service
Distribution Network and Warehouse Operations
Production
Logistics
Transportation and Shipment
Management
The Internet
Shared
Market Data
Collaborative
Fulfillment
SCM Integrated
Solution
Supplier
Manufacturer
Retailer
Customer
SCM Software Helps Firms Reengineer and Integrate The Functional SCM Processes

9. SCM: The Business Network
Business Value Goals
Rapid Demand Fulfillment
Collaborative Supply
Chain Planning and
Execution
Customer Value Goals
Give customers what they
want, when and how they
want it, at the lowest cost
Interenterprise
Coordination of
Manufacturing and
Business Process
Effective
Distribution and
Channel Partnerships
Responsiveness and
Accountability
to Customers
Objectives of Supply Chain Management

10. Enterprise Application Integration
Front-Office
CRM Applications
Customer Service
Field Service
Product Configuration
Sales Order Entry
Back-Office
ERP Applications
Distribution
Manufacturing
Scheduling
Finance
EAI
EAI Software Connects Major e-Business Applications Like CRM and ERP

11. Enterprise Application Integration (EAI)