1. Chapter 9 Technology and Business
Section 1
The History of Technology

2. The Main Idea
Technology has changed the way people do business. Technological inventions have created new products, new markets, and new jobs.

3. Vocabulary people who work with computers while doing business
e-workforce
e-commerce
using the Internet to do business
digital workflow
linking all the steps in a process digitally

4. Technology Influences Business
Technology refers to the tools and machines that people have invented to make life easier.
The most common technology staple in business today is the computer.

5. The Impact of Telephones
An early invention that had a huge impact on business was the telephone. Cordless phones, cell phones, and radio telephones became useful tools for business and consumers.

6. The Impact of Telephones
Cell phones are not just phones—they are small computers.
Fax machines use telephone lines to send images.

7. Modern Technology
In the past 60 years, electronic devices have revolutionized business and society.
Business and consumers demand smaller, faster, cheaper, and more powerful electronic devices.

8. Modern Technology
The computer has created a boom in nearly all industries.
Personal digital assistants (PDAs) let users send , list contacts, and access the Internet.

9. Technology and the E-Workforce
According to the Bureau of Labor Statistics, the e-workforce consists of more than 77 million workers.
e-workforce
people who work with computers while doing business

10. Technology and the E-Workforce
Electronic commerce, or e-commerce, allows businesses to reach customers directly anywhere in the world.
e-commerce
using the Internet to do business

11. Employment
New markets have opened up for products such as printers, fax machines, video games, and cell phones.
Innovation means more jobs and more people learning new skills.

12. Employment
By switching to a digital workflow, companies use less paper.
digital workflow
linking all the steps in a process digitally

13. Employment
The digital workflow means that more people have easier access to a broad range of information.
Library catalogs and encyclopedias are available in digital format.

14. Employment California’s Silicon Valley New York’s Silicon Alley
High-tech industry can be found everywhere, but especially in these technology centers:
California’s Silicon Valley
New York’s Silicon Alley
Oregon’s Silicon Forest
Austin, Texas’s Silicon Hill

16. Employment Software writers Online writers Web page designers
The Internet has created a demand for:
Software writers
Online writers
Web page designers

17. Employment On their homepage In newspaper’s online classified section
Companies post job opportunities in several locations:
On their homepage
In newspaper’s online classified section
Internet job services, such as Monster.com

18. Chapter 9 Technology and Business
Section 2
E-Commerce

19. Main Idea
Businesses offer all types of goods and services online. Consumers can research almost any product or service from their home. They can buy just about anything online.

20. a newly formed business that is usually small
start-up
electronic retail
e-tail
a business that sells its goods or services in stores, by mail, and online
multi-channel retailer
bricks-and- mortar
actual buildings

21. clicks-and mortar
businesses that use the Internet in addition to physical locations to sell goods and services
e-ticket
electronic ticket

22. The Importance of Virtual Business
The ease of doing business via the Internet has created a boom in virtual businesses.
The Internet makes it possible to communicate online with customers and clients around the world.

23. The Importance of Virtual Business
Some Internet businesses are start-ups.
start-up
a newly formed business that is usually small
Many entrepreneurs have started virtual businesses from their homes.

24. What Consumers Buy Online: Top Purchases
Figure 9.1
What Consumers Buy Online: Top Purchases

25. The Basics of E-Commerce
An e-tail store sells products over the Internet through e-commerce.
e-tail
electronic retail

26. The Basics of E-Commerce
A multi-channel retailer uses various methods to sell products.
multi-channel retailer
a business that sells goods or services in stores, by mail, and online

27. The Basics of E-Commerce
Businesses often call their stores and warehouses bricks-and-mortar.
bricks-and-mortar
actual buildings

28. The Basics of E-Commerce
Bookstore chain Barnes & Noble is an example of a clicks-and-mortar company.
clicks-and-mortar
businesses that use the Internet in addition to physical locations to sell goods and services

29. The Basics of E-Commerce
Some people find that purchasing an e-ticket is easier and cheaper than visiting an actual store.
e-ticket
electronic ticket