1. Super 2020: Technology and Social Trends

2. “I keep saying the sexy job in the next ten years will be statisticians” Hal Varian – Google’s Chief Economist

3. What I will be covering Social and technology trends forcing change
Fintech revolution and “Robo advice”
Naval gazing
Real life examples

4. Social trends – driving change
Generational evolution
Boomers and retirement, Gen Y
Digital
Hyper Personalisation
Customer centricity
Engagement to experience

5. Technology – facilitating the change
Technology delivers (SMACi)
Social, Mobile, Analytics, Cloud
Internet of Things
Fintech revolution
Gaps and margin
Extending opportunities

6. The Fintech revolution - Aggregators

7. The Fintech revolution – “Dis-intermediators”

8. The Fintech revolution – Social trading and P2P

9. “Robo advice” 1.0 – where we are at now
Basic investment account
One standalone channel
Low cost
Examples:
Tech savvy / Millennials /
New customer
Bps model
Digital disruptors
Human
support?

10. “Robo advice” 2.0 – where it is heading
Broader product needs
Mass market / Mass affluent
Aggregation
Existing customers
Examples:
Value for
money
Omni-channel
Service-
based
model
Vertical Integration
Big brands
Tech + people

11. “Robo advice” 3.0 – the possibilities
Examples:

12. In-store payments
Add bank account / credit card
Transfer money
Configure a car
Split
a bill
Hail a cab and
pay for it
Reading – blogs, media
Food &
wine delivery
Online services,
e.g. laundry
Book an
event
Compare online vs instore prices
Send instructions
Share real-time location
Pay utility bills
Gaming + rewards
Charity donations
Water delivery
Digital currency
Money gifts
Wealth Fund
A smart-connected digital marketplace – supporting open APIs is critical
Examples
If you live in China, you can realistically use no other app but WeChat all day

13. Naval gazing

14. What is to come

15. “Hype cycle” – more to come
Technology trigger
Peak of inflated expectations
Trough of disillusionment
Slope of enlightenment
Plateau of productivity
TIME
EXPECTATIONS
Digital Security
Virtual Personal
Assistants
Volumetric & Holographic Displays
Cognitive Commuting
Prescriptive Analytics
Customer Centric
Web Strategies
P2P FX
Internet of Things
Block chain/Cryptocurrencies
Big Data
Crowdsourcing
Hybrid Cloud
Gamification
Social Analytics
Social Network Payment Systems
Cloud computing
In memory Analytics
Consumer Telematics
Speech Recognition
Mobile Social Networks
Years to mainstream adoption
Less than 2 yrs
2 to 5 yrs
5 to 10 yrs
More than 10 yrs
 Obsolete before plateau
*Based on Gartner Hype Cycles approach

16. What may be coming Hyper personalisation One stop shop – trusted brand
“Zero margin” offerings
Cryptocurrency and Blockchain

17. Some real life examples

18. Super – “Coopetition” Partnerships – holistic solutions
Product innovation
Engagement and experience
Servicing and advice models

19. UK Pensions freedom and de-accumulation
Goal based asset allocation
Investment and retirement planning
CGT
Trust
Annuity
Tax free cash
Deferred annuity
PRE-FREEDOMS
POST-FREEDOMS
Life styling 55
Income/capital protection
Longevity risk
Pound cost ravaging
Drawdown vs Annuity

20. Australian comprehensive retirement products
Accumulation
Allocated pension
Deferred lifetime annuity
Ordinary investments
Cash account
Position
Optimisation
Portfolio
Insurance
Family
Grouping
Tailored Fees
and
Servicing

21. Interesting approaches in the UK

22. and in the US

23. “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don’t let yourself be lulled into inaction” Bill Gates

24. Key drivers of change FINALLY SOME DIGITAL INNOVATION
DISTRACTED BY REGULATORY CHANGE
MAJOR ADVICE GAP
CLIENT NEEDS HAVE CHANGED (AT RETIREMENT) AND A NEW GENERATION OF INVESTORS
NEED FOR PRODUCT AND SERVICE INNOVATION
BREXIT, US AND WORLD VOLATILITY

26. Thank you