1. Increasing customer loyalty and your own efficiency
Amadeus CheckMyTrip
Increasing customer loyalty and your own efficiency
Author, Department
Place, Date

2. Amadeus CheckMyTrip
The travel itinerary service already used by 3 million travellers per month

3. What is Amadeus CheckMyTrip?
By connecting to the Internet address you access Amadeus CheckMyTrip, a service that
gives all travellers with an Amadeus reservation access to display their real-time reservation details
together with context sensitive destination information (weather, dialing codes, event guides, currency exchange rates, etc.)
A cost and time saver for Amadeus Customers (Travel Agents and Airlines) since their end consumers (the travellers) look up their own itinerary rather than contact the Call Centre of the company that they booked with.

4. What do I need as a Travel Agent?
Context :
Travel agencies have suffered in the last few years and with fierce competition, they try to find value added services that will increase customer loyalty and preserve their customer basis.
Provide your customers their reservation details quickly and easily
Save time and reduce costs by avoiding contacts to your call centers when questions could be answered by the appropriate web-service
The ability to focus on your core business
Guide your clients to a reliable service which will give them a full picture of their travel details.

5. What do I need as a Traveller?
Amadeus provides solutions that span pre-trip, in-trip and post-trip requirements, the Total Trip Experience, the one that combines in depth intelligence with timely services and complete peace of mind.
Access your real-time reservation details anywhere and anyplace through an easy to understand interface.
Visualize your complete itinerary at once.
Be informed of changes related to your reservation details
Keep track of your past, ongoing and future trip details to avoid looking for related information everywhere.
Be able to communicate easily your travel plans to others.

6. Amadeus CheckMyTrip itinerary service
Available through:
A downloadable application that imports and stores Itineraries locally on the device. Trial applications available for Blackberry, iPhone, Java, Android, windows Mobile downloadable on (to be browsed from a mobile phone only)
The travel itinerary service is integrated into the Travel Agency’s own website and tailored to its brand’s look-n-feel.
Mobile Web CheckMyTrip
A light 'mini version' of the normal html-CMT
Reachable on :
if viewed from a phone-based web browser only.
Heading to the next generation

7. Amadeus CheckMyTrip… from classic ...to Next Generation
New enhanced services to give the best benefits to travellers/customers and travel agencies
Clearer and easier to use through new user interface
Heightened end-user interaction through personal accounts, offering full control, personalisation, preferences and a convenient time-saving Trip list of past, ongoing and future trips
Increased end user (traveller) satisfaction by constant access to itinerary and self-service online check-in links
Timely travel information though real-time PNR data shown and links to airlines online check-ins
One-Stop-Shop: itineraries and content rich destination information in one single site
Potential revenue opportunities for the travel agency through website referrals
Possibility to choose default language among 23 and display market-regional settings
Cost saver for travel agents and airlines through reduced calls to help-desks

8. Overview: key features
 new user interface and new logo
Already
available
Clickable teaser in the current CheckMyTrip to access preview of new CheckMyTrip
Directly on

9.  Possibility to open several itineraries at the same time in collapsed and extended views
Already
available
Time saving and increased satisfaction
Visualisation of the complete itinerary at once

10.  Access to the Trip tools (general page)
Already
available
Increased satisfaction with access to additional information
Access to the trip tools page

11.  Access to the Trip tools integrated to the itinerary
Already
available
Increased satisfaction with access to additional information related to the trip destination 11

12.  Access to the Trip tools (lightbox)
Already
available

13. What’s coming? 13

14.  Personal Account: login
March
To login, if the user has already created an account
To create a personal account
Time saving and customised environment

15.  Personal Account: Creation of a trip list
March
Streamlining, time saving
and better usability
The user can set language preference and save trip- itineraries into a personal trip list.
The trip list can save any currently active (ie. future or ongoing) trip, and will also show already saved trips, even once already flown.

16.  Personal Account: Additional trip annotations
March
Personalised information and better usability
Annotation displayed on mouse-over and in the trip itinerary

17.  Sharing your travel details
Possibility to share the trip on Facebook by clicking on “Share”
Destination and date are then displayed on the Facebook wall
Benefit: Facilitates sharing trip details, hence increased satisfaction

18.  Dynamic Display and Referrals
Airline logotype
Travel Agency logotype
March
Travel agency logotype on each itinerary (OID creator)
Personalised access with the ability to set regional parameters for how itineraries display
Increased traffic on travel agency’s website, potential Up-sell opportunities and goodwill valorisation
Cost saving, time saving and value-added service for the traveller with on-line check-in referrals

19. Implementation / ordering procedure
Amadeus CheckMyTrip is already available on
Amadeus CheckMyTrip is compatible with the majority of Internet browsers.
The page with the itinerary is displayed in encrypted mode using SSL to guarantee the confidentiality of the displayed information (hence ‘https’ in the start of the URL).
Any traveller with internet access is a possible user. This includes of course not only the internet access at home or at work, but also access in public areas or airport lounges.
Access to and implementation of logo within Amadeus CheckMyTrip are free of charge. Integration of logo will be managed through Site Manager.

20. Roadmap
Q1 11
Q2 11*
Preview of the future design of Amadeus CheckMyTrip accessible from
Since Nov 2010
Additional features available on :
Personal account, Trip list, Dynamic display : Travel agency logotype and website and Regional settings, Airline online check-in referrals, Ability to push the trip to Facebook
February 2011
CheckMyTrip Next Gen accessible from
April 2011
CheckMyTrip plus : PNR Servicing
Enhance the security to allow the traveler to act on his/her PNR
Ability to enter APIS information
Ability to book non chargeable services
Private public view
Ability to display ancillary services (chargeable meals, seat, baggage…)
Ability to display offers made by the TA
Social Networking : Further Social Network extension
CMT Mobile Companion : Reflect new design &Cater for CMT Next gen feature
After March 2011
*Temporary snapshot of the market requirements candidate for the CheckMyTrip 20

21. Key FAQs Q Q When will we be able to access new version of
Amadeus CheckMyTrip ?
Starting mid November, a preview of the new version of Amadeus CheckMyTrip is already available.
From the current the top advertising Banner provides an access to
this preview to show the new design. The full list of features will be implemented by 1Q2011 Q
How can we access the new version of Amadeus
CheckMyTrip ?
From the login page and the itinerary page of the current Amadeus CheckMyTrip:
the top advertising banner provides an access to the future
Amadeus CheckMyTrip that will replace the current version in By clicking on the banner, a
new internet browser window or tab is opened on the future Amadeus CheckMyTrip home Page.

22. Key FAQs Q Q When will the current version be replaced?
The new version of Amadeus CheckMyTrip will be accessible from end of March 2011.
The mobile solutions will be enhanced with Next Gen features plus dedicated mobile requirements later in 2011.
These enhancements are not planned yet but will happen after the delivery of the Amadeus CheckMyTrip Next Gen project in 1Q2011.
Regularly updated FAQs document available. Q
Will the features of the new version of Amadeus CheckMyTrip be available on mobile solutions?

23. Key FAQs Q How can I access Amadeus CheckMyTrip from a mobile?
From which mobiles?
There are two ways of accessing Amadeus CheckMyTrip with a mobile: from the mobile version of
Amadeus CheckMyTrip website and from the Amadeus CheckMyTrip Mobile Companion
Mobile web CheckMyTrip
If the user types in the browser of a mobile then a specific version of Amadeus
CheckMyTrip is shown. The mobile CheckMyTrip website is designed to be more easily viewed on small screen devices such as phones and to only show essential parts of the Itinerary without any heavy graphics or pictures.
CheckMyTrip Mobile Companion
You can also download the Amadeus CheckMyTrip application on your mobile ( Once installed your mobile device, you can use this application anytime you travel, with or without internet Connection. More info:

24. Call to action
Amadeus CheckMyTrip, a brighter, bolder, better solution for your business and your customers
Contact you local Amadeus representative to learn more about
How this solution can enhance your customer service and increase customer loyalty
How this solution can save your time

25. Thank you AmadeusITGroup amadeus.com/blog amadeus.com
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