1. Andrea Beesing September 6, 2016
Desktop Everywhere
Andrea Beesing September 6, 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More Information
Q&A

3. Introductions Service owner: Andrea Beesing
Service manager: Josh Gerner
Other service delivery team members:
Keene Silfer
Pete Caforio
Jeff Coville
Kris Barth
Pete Skura
CIT System Engineering team (Mike Hojnowski & Laurie Collinsworth, managers)

4. Service Description Service name: Desktop Everywhere Product(s):
VMWare
Brief text description: Provides a Windows desktop environment with a defined set of application software. This virtual desktop is accessible via the Internet from a variety of different devices wherever network connectivity is available.
Available to:
Faculty, Staff, Instructional Professionals, Students
Fee? Yes
Service tier: One

5. Value Proposition Value proposition
A new fully patched and updated environment provided for each session (non-persistent)
Redundant across CIT data centers
Customer impact
Work environment available anywhere from multiple devices
Security-enhanced version provides multi-factor authentication solution for access to confidential data from desktop environment
Key benefits
Reduced support cost over physical managed desktop/laptop
Lab, course software available to students without visiting computer lab
Meets technical requirements for storage and handling of confidential data as defined in Policy 5.10

6. Service directions
Support for Windows 10 targeted for Spring semester 2017
Investigation of Amazon Workspaces
Current offering is persistent- i.e. requires ongoing patching, updating
Current pilot for student access to course software in CIS
Exploring other student use cases that solution may fit well

7. Metrics FY16 Q3 FY 16 Q3 Metrics
Subscriptions (virtual desktop instances)
477
Incidents 22
Availability
100%
Changes (upgrades, patches, etc.) 1

8. Costs Cost to deliver the service: Fee for service: Yes
FY 16 Total Cost
$269,340
Hardware & Software
$98,744
Labor
$146,110
Staff Support
$12,243
Administrative Overhead
Unit cost
$565
Fee for service: Yes

9. Rates Standard Windows 7 Security Enhanced Windows 7
$15/month
Security Enhanced Windows 7
$15/month, down $2/month from last year
Kiosk mode Windows 7
Graphics Enhanced Windows 7
$17/month

10. Rates - storage 25 GB 50 GB 100 GB Included in base fee $3/month

11. Rates – add-ons AutoCAD Minitab Matlab Microsoft Project Professional
Included in base fee
Minitab
$2/month
Matlab
$4/month
Microsoft Project Professional
$ one-time charge
Microsoft Visio Professional
$54.62 one-time charge

12. Security What risks does use of the service mitigate?
Information security
Reputational harm
Asset theft
How does the service mitigate risks?
Safe default configuration with current software and security patches
Security Enhanced offering uses Two-step Authentication
Physical security of desktop environment in CIT Data Center

13. More Information
Service web page:
Service level expectations:
Service catalog entry:
Service quarterly report:

14. Questions?