1. Listening

2. What is the difference between Hearing and Listening?
Hearing: a biological process in which sound waves are picked up and transmitted to your brain. . .it is a constant process.
Listening: a SKILL that involves hearing with attention and concentration.
A good listener must understand and interpret sound in a meaningful way.
Statistics show the average person misses about 75% of what s/he hears.

3. Reasons for Learning Effective Listening
Avoid misunderstandings
Get along better with others
Learn more about the world
Be more successful in school or on the job

4. Four Types of Listening
Informative: basis for all listening – with all listening you are obtaining some form of information. Listening to a teacher lecture
Sensitive: involves listening to another person’s feelings. Listening to a friend talk about their bad day
Critical: examining a persuasive message and making a decision. Listening to an infomercial and deciding whether or not to buy the product
Creative: using active imagination as you interpret a message (involves visualizing). Listening to the radio and imagining what the DJ looks like

5. Types of Listeners Skilled (good) listeners
Non-attender: does not pay attention/daydreams
Word-picker: only listens sporadically, picking out a few words and assuming the rest.
Assumer: tunes out after the beginning of the discussion, assuming the rest

6. Barriers to Listening
External Barriers: Environment – temperature, place, noises, colors, distractions (you may or may not have control over these)

7. Speaker Barriers
Conflicting demands – if the speaker is saying something you don’t believe in/agree with
Speaker’s Credibility – how well-known, believable, trustworthy a speaker is. (Credibility is obtained by introducing the speaker by telling the audience his/her credentials or the speaker cites sources)
Speaker’s style – the way s/he delivers the speech, mannerisms & appearance

8. Barriers to Listening Daydreaming: Close-mindedness
The average speaker emits 150 words per minute.
The average listener comprehends 380 words per minute.
We can understand faster than anyone can talk, so we encounter “dead space”.
Close-mindedness
Overemphasizing the Source
Listening only to what is easy to understand