1. Scenario
You are the boss and you are angry because your employee repeatedly arrives late for work and takes long lunch break.

2. Vocabulary
Haste : Excessive speed or urgency of movement or action; hurry
Ridiculing : To expose; make fun of
Sarcasm : A way of using words that are the opposite of what you mean in order to be unpleasant to somebody or to make fun of.
Emphasize : Give special importance or prominence to (something)
Abusive : Extremely offensive and insulting
Constructively : Serving to improve or advance; helpful
Sarcasm Eg: That will be useful,’ she snapped with heavy sarcasm (= she really thought it would not be useful at all).a hint/touch/trace of sarcasm in his voice

3. To criticize more constructively, follow these suggestions :
Get all the facts first.
Don’t act in haste.
Phrase your remarks impersonally.
Criticize the action, not the person.
Avoid an abusive tone.
Make the offense clear.

4. Effective Phrase Templates for Constructive Criticism
Use sincere praise in a
"Comment Sandwich Technique"
Supply the answer :
Explain how to do things right.
Focus on the current problem.
Effective Phrase Templates for Constructive Criticism
Accuracy
 You need to manage details more precisely
Your documentation (work, etc.) includes avoidable mistakes
 You need to focus on achieving results with accuracy and precision
Achievement
 You  need to focus  more on results
 You need to apply different work methods for reaching goals 
Administration
 Your work is sometimes (often) unorganized
 You have missed important deadlines
 You have not leveraged technology effectively
Communication
 Your communication has been unclear at times
 You have missed important opportunities for follow up
 It takes you longer than expected to respond to phon , voic , etc.
 Your choices in communication are not as consistently effective as I would like – for example:
Interpersonal Skills
 You need to improve relationships with colleagues (students, parents, donors, etc
 You need to make a bigger effort to build positive relationships with (students, parents, donors, etc
You sometimes demonstrate behavior toward others that interferes with an effective working relationship  
  Judgment
 You have made decisions that were not effective
 At times, I am not able to trust that you will use good judgment
Knowledge
 I am not confident that you understand _________
 You need to improve your knowledge and understanding of ______________
 You have not developed the necessary ___________ skills as your position requires
Productivity
 Your productivity is affected the amount of time you spend on personal calls 
 You complete tasks slowly.  
In order to do this job well, you need to maintain quality, but complete your work at a faster pace
 You are easily distracted and this affects your productivity throughout the day
Responsibility
 You sometimes display an unwillingness to face problems or conflicts
 I need for you to accept full responsibility for results
 You need to assumes responsibility for mistakes and find appropriate solutions
Team Skills
 When you do not keep team members informed, it creates problems
 It is important to treat team members with basic respect and at times, you have exhibited behavior that compromises respect
End on a friendly note.

5. Examples of "Comment Sandwich Technique"
"What I liked most was (______). One way you could improve this is (______). One of your greatest strengths is (______).“
The first thing I observed was that you did (_____) just right. Well done. Now let's talk about this, if we can tweak this one thing. Could you (______)? It’ll be even better. There, you got it just right. You did great. I really like the way you (______)."
HOME – ASSIGNMENT
1)Give synonym : Sincere
2) Give antonym : Current
3) Give meaning :
a) Scenario b) Criticize c) Impersonally d) Offense
4) Make a sentence using below word :
a) Haste b) Emphasize c) Abusive

6. Reviewed By
Reviewed On
Comments / Changes Made
Ruchika
11/09/2015 ok
Saju
Added phrases for constructive criticism in click notes slide no:4